| Posts in category 'Service design' |
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26 June 2009
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24 June 2009
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The Independent is publishing a collection of essays to launch NESTA’s ‘Reboot Britain’ programme.
Reboot Britain will explore the role new technologies and online networks can play in driving economic growth and radically changing public services. The programme will begin with a one day event on 6th July which will look at the challenges faced as a country and how the combination of a new digital technologies and networked ‘Digital Britons’ can produce innovative solutions to tackle them. Diane Coyle (leading economist and author) on the Reboot Britain essays Lee Bryant (Headshift) on How people power can reboot Britain Andy Hobsbawm (Green Thing/Agency.com) – All Together Now: social media to social good Paul Miller (School of Everything) – Weary giants and new technology Micah Sifry with his Lessons from America Tom Steinberg (mySociety) talks about how Open House in Westminster Paul Hodgkin (Patient Opinion) on How the new economics of voice will change the NHS Jon Watts (MTM London) on Getting the balance right Julie Meyer (Ariadne Capital) looks at A day in Entrepreneur Country Daniel Heaf (4iP) on Next please – placing your bets in the digital economy |
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23 June 2009
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The first LIFT France conference took place last way in Marseilles. Being in Seoul, South Korea, myself, I missed it entirely, but luckily the videos are now becoming available.
Welcome to Lift! Initial and necessary challenge: “Technology & Society: Know your History!” Changing Things (1) – The Internet of Things is not what you think it is!
Changing Things (2) – Fab Labs, towards decentralized design and production of material products Changing Innovation (1)- The end of IT Changing Innovation (2) – Innovating with the non-innovators Takeaways: Nathalie Kosciusko-Morizet’s thoughts from Lift
Changing the Planet (1)- Sustainable development, the Way of Desire
Changing the Planet (2) – Co-producing and sharing environmental consciousness
Conditional Future More videos are being posted to LIFT’s Vimeo, DailyMotion, Blip, Metacafe, Revver and Viddler accounts, so you can choose the platform you like. |
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23 June 2009
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Anne Galloway was one of the excellent presenters at the recent LIFT conference in Geneva. So it is with much pleasure to notice that she has written the latest contribution to Vodafone’s Receiver Magazine.
In her critical contribution ‘The rise of the sensor citizen – community mapping projects and locative media‘, she takes a close look at community mapping and sensing projects, and points out both the opportunities and challenges for activism made possible by locative technologies.
Anne Galloway (site | blog) recently completed a PhD in sociology and anthropology at Carleton University, Ottawa, Canada, which involved conducting an ethnographic study of the design of mobile and pervasive technologies. She is interested in connections between technological, spatial and cultural practices, and her current research explores design as a social and cultural activity and asks how social and cultural relations are designed. Galloway’s work has been presented to international audiences in technology, design, art, architecture, social and cultural studies, as well as published in a variety of books and journals. She currently teaches design and computation arts at Concordia University in Montréal, Canada. |
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19 June 2009
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The UK Design Council just published — a little late — four short case studies based on the experience of Dott07, a year of community projects, events and exhibitions based in North East England and curated by John Thackara, that explored what life in a sustainable region could be like – and how design could help us get there.
New work Our new school Move me Low Carb Lane |
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15 June 2009
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14 June 2009
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Italy’s La Stampa newspaper reports today on the growing phenomenon of renting products rather than buying them:
The article provides many examples, with products both aimed at companies and at private individuals: from construction cranes to umbrellas, and from Ferraris to digital cameras. You can even rent vegetable gardens and land workers who will take care of a small patch of garden for a couple of euros a day, and deliver your vegetables at home. No less than five websites are specialised in this new cultural phenomenon: NoleggioTutto, Noleggiando, Italnolo, ItaliaNoleggio and Noleggio.it (the word “noleggio” means rent or rental). |
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11 June 2009
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Fabio Sergio, a design and user experience strategist, creative director at frog design, and former associate professor at Interaction Design Institute Ivrea, was one of the speakers at the Frontiers of Interaction conference that took place on Tuesday in Rome, Italy.
- View presentation notes and slides (alternate link) You can also watch other Frontiers of Interaction resentations in English (skip the Italian introduction):
See also my earlier post on Matt Jones’ talk at the same conference. |
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11 June 2009
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Barclays 360 magazine, a quarterly thought leadership magazine for senior management within the Barclays Group, is devoted to simplicity in product and service design.
Here are the feature articles (of which the last one, which is excellently written and directly dealing with the current state of user experience, is my top recommendation): Education: Business is increasingly plugging the skills gaps of the world’s workforce Small sums, big benefits: microfinance brings banking to untapped markets Simplicity: new designs focus on making complex products easy to use |
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11 June 2009
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Last night the School of Visual Arts in New York hosted a series of lectures on service design.
Jeff Howard of Design for Service listened in via their live web broadcast and took some notes on the event and recorded a few of the talks. The videos are meanwhile also online. His summary covers the talks by Jennifer Bove, a principal at Kicker Studio, who “talked about how technology has changed how we think about real-world services”, and Sylvia Harris, an information design strategist an New York City’s “public designer”, who discussed her work for the New York Presbyterian Hospital. |
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5 June 2009
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The Economist this week comes with a new edition of its 24-page Technology Quarterly supplement, which contains four articles that are related to the theme of this blog:
Taken your medicine? Mapping a better world The connected car Sensors and sensitivity You can download a PDF of the entire supplement, courtesy of SAP. |
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5 June 2009
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The site of Participle, a UK social design consultancy, contains some good materials on the design of the next generation of public services.
Only the Lonely: Public Service Reform, the Individual and the State Video postcards from a town called Thriving Employability – the Bev 4.0 Way |
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30 May 2009
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30 May 2009
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Researchers Daniela Sangiorgi (Lancaster University), Stefano Maffei (Politecnico di Milano) and Nicola Morelli (Aalborg University) launched this month a new site on service design research:
Currently the site contains a series of interviews with key people in the field of design research, including Ezio Manzini (Research Unit Design and Innovation for Sustainability, Politecnico di Milano), Cameron Tonkinwise (Parsons The New School for Design), Robert Young (School of Design, Northumbria University) and Clare Brass (SEED Foundation). (via Design for Service) |
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26 May 2009
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BBC technology correspondent Mark Ward reports on a research project that uses Facebook, mobile phones, and energy meters to nudge people into living healthier lives.
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25 May 2009
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13 May 2009
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Watch this excellent 1 hour documentary film about the power of mass collaboration, government and the internet.
CONTRIBUTORS: Don Tapscott, Ed Miliband, William Heath, Martin Sticksl, Lee Bryant, Tom Steinberg, Charles Leadbeater, George Osborne, Saul Albert, Mikey Weinkove, Sunny Hundal, Sophia Parker, JP Rangaswami, Paul Miller, Becky Hogge, Matthew Taylor, MT Rainy, Giles Andrews, Clay Shirky, Paul Miller, Sane Kelly, Liam Daish - Us Now project website |
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12 May 2009
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The built environment is now the largest negative factor in the stability of ecosystems and the climate. As populations become increasingly urbanized, the evolution of cities will largely shape the outcome of our long dependence on natural resources.
Recognising the need and opportunity to improve sustainable building practices, the City of Helsinki and Sitra, the Finnish Innovation Fund are organising a sustainable design competition (rather than just an architecture competition) for a major urban development project. Called Low2No (implying “low to no carbon emissions”), the competition’s goal is to attract and identify the best teams to design a large mixed-use building complex on a reclaimed harbour at the western edge of Helsinki’s central business district, that would through its exemplary nature set out a sustainable development framework applicable to other contexts. Despite the short application time frame, a total of 73 applications were submitted. Last week, five teams were selected from a very competitive pool of proposals to proceed to the design phase of the competition. One of the shortlisted teams is led by the global design and engineering firm Arup, in partnership with the international architecture and urban planning agency Sauerbruch Hutton, and Experientia, the experience design company that this blog is part of. Arup is highly regarded for its many top-level projects, but also for its philosophy and culture of engineering – and in our field for the many important contributions by Dan Hill at conferences and on his famous cityofsound blog, whereas Sauerbruch Hutton is well-known for the design of the German Federal Environment Agency. Needless to say that we are very proud to be in such excellent company, and to be the only experience design consultancy in the shortlist. The five teams are now working on the development of “a design strategy and approach suitable to the challenge, a framework for developing an indicator of sustainability suitable to the challenge, and a vision for the project that will inspire stakeholders to overcome the challenges of systemic change”. The jury “will be instructed to evaluate the proposals based on evidence of systemic thinking. More than a design, we are look- Experientia will be taking a human-centred angle in its partnership with Arup and Sauerbruch Hutton, emphasising the fundamental impact that people’s behaviours can have on sustainability. Although we cannot disclose too much (the competition is still going on), we will surely be exploring a full plethora of research and design approaches, from ethnographic research to interaction design, and from service design to strategic communications. It will definitely be a great challenge for us to test and prove the fundamental role of a human-centred perspective in this pivotal project. |
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12 May 2009
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| The non-profit Business Innovation Factory (BIF) yesterday launched a new laboratory to enable innovation in higher education. The lab will support the design of solutions that increase college attainment levels, enhance the college student experience and improve the quality and effectiveness of the U.S. higher education system. The launch of the BIF Student Experience Lab is supported by a $280,000 grant from Lumina Foundation for Education.
The Student Experience Lab is the second BIF laboratory to come online following the launch of the Elder Experience Lab and its successful Nursing Home of the Future initiative in 2008. BIF’s unique non-profit platform will provide Student Experience Lab partners with a collaborative environment where new ideas for improving the college student experience and increasing higher education attainment can be designed, tested and refined in a real-world laboratory with direct student engagement. [...] In a first phase of work, the Student Experience Lab team will create an “Experience Map” of the environmental and human factors that are the most significant drivers of the post secondary student experience. The team will use a combination of observational and ethnographic research, self-reporting, surveying and secondary research to characterize the experience of current, former and prospective post secondary education students at various ages and from diverse racial and socio-economic backgrounds. The Student Experience Lab will package findings from this phase of work in a highly visual and interactive form that uses video, audio, photography and first-person narrative to tell the story of the postsecondary student experience in a manner that allows experts and non-experts to understand the human, environmental and systems-level factors that most impact degree attainment. |
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4 May 2009
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Nokia’s IdeasProject site features a video interview with Tim Brown, CEO of Ideo, where he argues that that communications technology is leading us back to the kind of participation economy that existed before the industrial revolution in that a great product or service is no longer defined as something where the customer doesn’t have to do anything. A good service, he says, will be defined as one that draws customers in as participants.
Related content:
Also check out the site’s new feature article on micro-blogging. |
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