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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

15 August 2015

What is the ‘sharing economy’? A perspective from Seoul

As a Fulbright grantee, Emily Hong spent part of the last year researching the sharing economy in Seoul. One of her main findings? Korea actually has two. The first is small-scale, hyper local and socialist in flavor. This first “sharing Seoul” is largely supported by the Seoul Metropolitan government, and consists of a handful of […]

9 May 2015

Modernizing the US immigration system with user-centered design

Vivian Graubard describes on how the U.S. Digital Service is working on modernizing the USA’s still largely paper based immigration service, pairing a better technical base with user-centered design. We traveled to USCIS (United States Citizenship and Immigration Service) operations centers in Kansas City, Missouri and Lincoln, Nebraska to learn how adjudicators work, how […]

5 May 2015

Why people don’t trust energy-saving gadgets

People’s reluctance to share data about their energy use is likely to stand in the way of “smart” technology designed to promote energy efficiency, experts say. A study, published online in Nature Climate Change, finds that while more than half of people quizzed would be willing to reduce their personal energy consumption, some were wary […]

27 March 2015

Sharp methodological critiques on current Big Data practices

Two methodological critiques on Big Data that caught our attention: In the Financial Times, economist and journalist Tim Harford points out that sampling bias and statistical errors are, if anything, magnified in Big Data research, and that theory-free analysis of mere correlations is inevitably fragile. “Recall big data’s four articles of faith. Uncanny accuracy is […]

3 November 2013

[Book] Changing Behaviours: On the Rise of the Psychological State

Changing Behaviours: On the Rise of the Psychological State by Rhys Jones, Jessica Pykett and Mark Whitehead Edward Elgar Publishers 2013, 240 pages [Amazon link] Abstract Changing Behaviours charts the emergence of the behaviour change agenda in UK based public policy making since the late 1990s. By tracing the influence of the behavioural sciences on […]

25 September 2013

Simon Roberts (EPIC chair) reflects on Big Data, business and ethnography

Simon Roberts, the highly engaging, smart and easily approachable chair of the EPIC conference last week, was so absorbed with all the logistics that he didn’t find the concentration to speak his mind during the conference. Now that the conference is over (and well organised it was!), it took him less than a week to […]

16 February 2013

Tablet use in California and Ontario high schools – Field observations by Experientia collaborator

Francesca Salvadori (Italian blog) is an Italian high school teacher who runs a 1:1 iPad pilot program in her school, and collaborates with Experientia on the topic of digital publishing. A few weeks ago she visited five schools in California and Ontario. Putting People First provides an English translation of the first part of her […]

13 February 2013

Report: Divided Brain, Divided World

Divided Brain, Divided World; Why the best part of us struggles to be heard is an RSA report that explores the practical significance of the scientific fact that the two hemispheres of our brains have radically different ‘world views’. It argues that our failure to learn lessons from the financial crash, our continuing neglect of […]

7 February 2013

Recent studies on the impact of tablet use in schools – an overview

2012 One-to-one Tablets in Secondary Schools: An Evaluation Study (see also here and here) Dr Barbie Clarke and Siv Svanaes, Family Kids and Youth, UK, 2012 Research was carried out between September 2011 and July 2012 and included a literature review, a review of global evaluation studies, and an evaluation of three secondary schools in […]

3 January 2013

Research on the impact of tablets in secondary schools

Two months ago I wrote about what was then one of the first qualitative studies on the impact of tablets in schools: “Carphone Warehouse (corporate site), a UK mobile phone retailer, recently commissioned the Family Kids and Youth research agency to conduct a qualitative study of schools situated in Belfast, Kent and Essex where children […]

18 October 2012

Transforming Bodies & Lifestyles: Insights into Inspiring Behavior Change

Transforming Bodies & Lifestyles: Insights into Inspiring Behavior Change Institute For The Future 2012 Inspiring people to change their behaviors in order to become healthier remains one of the most intractable challenges. But it also remains one of the most significant. Fifty-percent of all deaths each year are the result of potentially preventable chronic diseases […]

6 September 2012

The new face of digital populism: The Netherlands

Ahead of next week’s Dutch election, the UK think tank Demos launched Populism in Europe: Netherlands, which analyses the rise of Geert Wilders’ Partij voor de Vrijheid, through an analysis of its Facebook fans. Nationalist populist parties and movements are growing in support throughout Europe. These groups are known for their opposition to immigration, their […]

14 August 2012

Care at a Distance : On the Closeness of Technology

Care at a Distance : On the Closeness of Technology By Jeannette Pols Amsterdam University Press, Amsterdam 2012, 204 pages This widely researched study demonstrates convincingly that neither grandiose promises nor nightmare scenarios have much to do with actual care practices employing telecare. Combining detailed ethnographic studies of nurses and patients involved in telecare with […]

7 June 2012

Computational user experiences at Microsoft Research

“The Computational User Experiences (CUE) group [at Microsoft Research] creates technologies that augment our personal and professional digital lives to enhance individual and collaborative pursuits. We apply expertise in machine learning, visualization, mobile computing, sensors and devices, and quantitative and qualitative evaluation techniques to improve the state of the art in physiological computing, healthcare, home […]

26 May 2012

The Smartphone Psychology Manifesto

In Perspectives on Psychological Science (May 2012 vol. 7), Geoffrey Miller publishes a “Smartphone Psychology Manifesto” with methodological suggestions for the use of smartphones in psychological research that could indeed have a huge impact on the study of cognition and culture. By 2025, when most of today’s psychology undergraduates will be in their mid-30s, more […]

25 May 2012

Interview with and lecture by Daniel Kahnemann

Debunking the Myth of Intuition Can doctors and investment advisers be trusted? And do we live more for experiences or memories? In a SPIEGEL interview, Nobel Prize-winning psychologist Daniel Kahneman discusses the innate weakness of human thought, deceptive memories and the misleading power of intuition. Daniel Kahneman on the Trap of ‘Thinking That We Know’ […]

11 May 2012

Neurologist: Mobile technology is literally changing the way we think

Leading neurologist Susan Greenfield tells Nokia Conversations that we need a new framework to make sense of our ‘mobile world’ Her argument is that mobile technology, and what we do with it, is now at the center of our family and social life, like the piano was for the Victorians and the TV was for […]

6 April 2012

Earth Institute publishes first ever World Happiness Report

The first ever World Happiness Report has been made public and states that our best chance at a contented life is to pack up and move to Scandinavia, writes Wired UK. Published by The Earth Institute at Columbia University and co-edited by its director, the report was commissioned for a United Nations conference on happiness. […]

4 April 2012

Experientia working towards ECOFAMILIES

Experientia® is partnering with the Centre Scientifique et Technique du Bâtiment (CSTB) of Nice, France and a series of other agencies on Ecofamilies, a project aimed at the enhancement and promotion of eco-responsible behaviours in family homes. Starting from March 2012, and continuing until June, co-design workshops are being conducted with 30 volunteer families, in […]

17 March 2012

On the relationship between socio-economic factors and cell phone usage

The ubiquitous presence of cell phones in emerging economies has brought about a wide range of cell phone-based services for low-income groups. Often times, the success of such technologies highly depends on its adaptation to the needs and habits of each social group. In an attempt to understand how cell phones are being used by […]

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