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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

3 November 2013
[Book] Changing Behaviours: On the Rise of the Psychological State

Changing Behaviours: On the Rise of the Psychological State by Rhys Jones, Jessica Pykett and Mark Whitehead Edward Elgar Publishers 2013, 240 pages [Amazon link] Abstract Changing Behaviours charts the emergence of the behaviour change agenda in UK based public policy making since the late 1990s. By tracing the influence of the behavioural sciences on […]

25 September 2013
Simon Roberts (EPIC chair) reflects on Big Data, business and ethnography

Simon Roberts, the highly engaging, smart and easily approachable chair of the EPIC conference last week, was so absorbed with all the logistics that he didn’t find the concentration to speak his mind during the conference. Now that the conference is over (and well organised it was!), it took him less than a week to […]

16 February 2013
Tablet use in California and Ontario high schools – Field observations by Experientia collaborator

Francesca Salvadori (Italian blog) is an Italian high school teacher who runs a 1:1 iPad pilot program in her school, and collaborates with Experientia on the topic of digital publishing. A few weeks ago she visited five schools in California and Ontario. Putting People First provides an English translation of the first part of her […]

13 February 2013
Report: Divided Brain, Divided World

Divided Brain, Divided World; Why the best part of us struggles to be heard is an RSA report that explores the practical significance of the scientific fact that the two hemispheres of our brains have radically different ‘world views’. It argues that our failure to learn lessons from the financial crash, our continuing neglect of […]

7 February 2013
Recent studies on the impact of tablet use in schools – an overview

2012 One-to-one Tablets in Secondary Schools: An Evaluation Study (see also here and here) Dr Barbie Clarke and Siv Svanaes, Family Kids and Youth, UK, 2012 Research was carried out between September 2011 and July 2012 and included a literature review, a review of global evaluation studies, and an evaluation of three secondary schools in […]

3 January 2013
Research on the impact of tablets in secondary schools

Two months ago I wrote about what was then one of the first qualitative studies on the impact of tablets in schools: “Carphone Warehouse (corporate site), a UK mobile phone retailer, recently commissioned the Family Kids and Youth research agency to conduct a qualitative study of schools situated in Belfast, Kent and Essex where children […]

18 October 2012
Transforming Bodies & Lifestyles: Insights into Inspiring Behavior Change

Transforming Bodies & Lifestyles: Insights into Inspiring Behavior Change Institute For The Future 2012 Inspiring people to change their behaviors in order to become healthier remains one of the most intractable challenges. But it also remains one of the most significant. Fifty-percent of all deaths each year are the result of potentially preventable chronic diseases […]

6 September 2012
The new face of digital populism: The Netherlands

Ahead of next week’s Dutch election, the UK think tank Demos launched Populism in Europe: Netherlands, which analyses the rise of Geert Wilders’ Partij voor de Vrijheid, through an analysis of its Facebook fans. Nationalist populist parties and movements are growing in support throughout Europe. These groups are known for their opposition to immigration, their […]

14 August 2012
Care at a Distance : On the Closeness of Technology

Care at a Distance : On the Closeness of Technology By Jeannette Pols Amsterdam University Press, Amsterdam 2012, 204 pages This widely researched study demonstrates convincingly that neither grandiose promises nor nightmare scenarios have much to do with actual care practices employing telecare. Combining detailed ethnographic studies of nurses and patients involved in telecare with […]

7 June 2012
Computational user experiences at Microsoft Research

“The Computational User Experiences (CUE) group [at Microsoft Research] creates technologies that augment our personal and professional digital lives to enhance individual and collaborative pursuits. We apply expertise in machine learning, visualization, mobile computing, sensors and devices, and quantitative and qualitative evaluation techniques to improve the state of the art in physiological computing, healthcare, home […]

26 May 2012
The Smartphone Psychology Manifesto

In Perspectives on Psychological Science (May 2012 vol. 7), Geoffrey Miller publishes a “Smartphone Psychology Manifesto” with methodological suggestions for the use of smartphones in psychological research that could indeed have a huge impact on the study of cognition and culture. By 2025, when most of today’s psychology undergraduates will be in their mid-30s, more […]

25 May 2012
Interview with and lecture by Daniel Kahnemann

Debunking the Myth of Intuition Can doctors and investment advisers be trusted? And do we live more for experiences or memories? In a SPIEGEL interview, Nobel Prize-winning psychologist Daniel Kahneman discusses the innate weakness of human thought, deceptive memories and the misleading power of intuition. Daniel Kahneman on the Trap of ‘Thinking That We Know’ […]

11 May 2012
Neurologist: Mobile technology is literally changing the way we think

Leading neurologist Susan Greenfield tells Nokia Conversations that we need a new framework to make sense of our ‘mobile world’ Her argument is that mobile technology, and what we do with it, is now at the center of our family and social life, like the piano was for the Victorians and the TV was for […]

6 April 2012
Earth Institute publishes first ever World Happiness Report

The first ever World Happiness Report has been made public and states that our best chance at a contented life is to pack up and move to Scandinavia, writes Wired UK. Published by The Earth Institute at Columbia University and co-edited by its director, the report was commissioned for a United Nations conference on happiness. […]

4 April 2012
Experientia working towards ECOFAMILIES

Experientia® is partnering with the Centre Scientifique et Technique du Bâtiment (CSTB) of Nice, France and a series of other agencies on Ecofamilies, a project aimed at the enhancement and promotion of eco-responsible behaviours in family homes. Starting from March 2012, and continuing until June, co-design workshops are being conducted with 30 volunteer families, in […]

17 March 2012
On the relationship between socio-economic factors and cell phone usage

The ubiquitous presence of cell phones in emerging economies has brought about a wide range of cell phone-based services for low-income groups. Often times, the success of such technologies highly depends on its adaptation to the needs and habits of each social group. In an attempt to understand how cell phones are being used by […]

22 November 2011
Design for digital context (white paper)

Fjord, the digital design consultancy, has just completed a white paper called “Design for Context: Understanding How User Context is Evolving”, looking at the background to context-sensitive design and current approaches, as well as providing high-level design recommendations for using context effectively and profitably. The paper was developed as part of Fjord’s involvement with the […]

28 October 2011
Smartphones find niche in human behaviour tests

Researchers are using innovative tools to perform psychological experiments a lot faster than they used to. Experts believe the number of smartphone users worldwide will top the 1 billion mark by 2013. Now an international team of scientists has taken advantage of smartphone technology to examine the mental processes involved in how humans remember, think, […]

21 September 2011
Digital AlterNatives with a Cause?

Hivos (The Netherlands) and the Centre for Internet and Society (Bangalore, India) have consolidated their three year knowledge inquiry into the field of youth, technology and change in a four book collective “Digital AlterNatives with a cause?”. This collaboratively produced collective, edited by Nishant Shah and Fieke Jansen, asks critical and pertinent questions about theory […]

23 August 2011
“Digital natives” need help understanding search

A two-year, five-campus ethnographic study on how students view and use their campus libraries showed that students rarely ask librarians for help, even when they need it. The idea of a librarian as an academic expert who is available to talk about assignments and hold their hands through the research process is, in fact, foreign […]

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