by experientia
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Daily insights on user experience, experience
design and people-centred innovation Audience
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Participation
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

9 October 2014
New ebook details Seoul’s Sharing City project

With its official, city-wide commitment to the sharing economy, Seoul’s metropolitan government has emerged as a leader in the global sharing movement. Recently, Creative Commons Korea released an ebook detailing many of the Sharing City, Seoul projects, at both the community- and municipal-level, that form this new sharing mega-city. As the Sharing City, Seoul ebook […]

6 March 2014
How collaborating with patients improves hospital care

The Guardian reports on how a new UK project where patients and NHS staff work together to improve services shows that even small changes can have a big impact on the quality of care. The project, with an impossibly long name, has been designed by academics from Oxford university’s health experience research group and studies […]

15 August 2013
By Us, For Us: The power of co-design and co-delivery

At the core of a People Powered Health approach is collective ownership of health and wellbeing. Professionals need to start from the position of not necessarily knowing the right answer, which is a significant challenge. Creating a health system driven by the people within it, not by the institutions that provide care, requires engagement in […]

6 June 2013
Participatory design in healthcare

Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps is the title of a UX Magazine article by Andrii Glushko, a UX designer at SoftServe Inc. “What we now call participatory design went through a number of changes, and can be seen influencing urban design, architecture, community planning, and placemaking, as well […]

6 June 2013
Technology puts power in the hands of the Millennial Generation

This week the Financial Times has run two reports on the Millennial Generation. Part Two (pdf) came out today, whereas Part One is from June 3. Part Two’s leading article is definitely worth exploring, particularly in how it connects technology and mobile devices with empowerment of a new generation: “Technology has played a huge role […]

31 May 2013
Smart cities and smart citizens

For future smart cities to thrive, it must be centred around people, not just infrastructure. This was the overwhelming message from a group of influential thinkers speaking at this year’s FutureEverything Summit. sustain’ went along to find out what smart-city planners can learn from bottom-up approaches. “It seems global corporations and the large-scale technology platforms […]

25 February 2013
The problem with our data obsession

To Save Everything Click Here: The Folly of Technological Solutionism by Evgeny Morozov Public Affairs Book, 2013 432 pages [Amazon] Abstract In the very near future, “smart” technologies and “big data” will allow us to make large-scale and sophisticated interventions in politics, culture, and everyday life. Technology will allow us to solve problems in highly […]

15 November 2012
The Talking Circles conference format

The Designing Design Education for India (DDEI) Conference, which will take place in March 2013 in Pune, India, has an unusual, but engaging format: “This will be an interactive conference. Unlike other conferences where the presenters speak from one side and the attendees are mere spectators or at the most the discussion is confined to […]

5 August 2012
Social media’s neoliberal world view (and how it affects us all)

Recently I have embarked on trying to understand better the underlying ideology and world view of the Silicon Valley tech scene, and how this is impacting our daily lives through the products and services they create. My mission is still far from complete and reading suggestions are more than welcome. On Twitter, Brian Schroer guided […]

15 June 2012
Participatory design in action at Experientia

As a people-centred design company, Experientia® frequently uses participatory design methods in its projects. We believe that people are usually the best experts on their own lives, and participatory methods help us to tap into that expertise, to create an outcome that really matters to people. Over the years, we have used participatory workshops and […]

12 June 2012
A social network built around giving

Model and actress Lily Cole’s social network, Impossible, has been designed for users to meet and help each other. Users post requests (say, “I wish to have a haircut”), and anyone in their local network can offer to help. The emphasis is on giving, rather than bartering. “Giving triggers social cohesion,” says Cole, 24. “It’s […]

14 May 2012
Is the 1,9,90 rule outdated?

The BBC have just released some interesting research around participation online, writes Neil Perkin on FutureLab. The findings (the result of a “large-scale, long-term investigation into how the UK online population participates using digital media today”) have raised a little controversy since they seem to indicate that the long-term model or view of participation online, […]

1 May 2012
To really understand social media, you must also understand online communities

When we talk about social media we are really only talking about tools that we can use to help us and the people we engage to achieve a task. To make a success in social media we need to understand online communities, argues Matt Rhodes. “There is a fundamental difference in how people behave when […]

25 April 2012
The process of co-creation with users

In an article for UX Magazine, Catalina Naranjo-Bock provides a solid general description of co-designing processes: “The practice of co-design allows users to become an active part of the creative development of a product by interacting directly with design and research teams. It is grounded in the belief that all people are creative and that […]

22 April 2012
The flight from conversation

Sherry Turkle is a psychologist and professor at M.I.T., says we use technology to keep one another at distances we can control: not too close, not too far, just right: the Goldilocks effect. “Over the past 15 years, I’ve studied technologies of mobile connection and talked to hundreds of people of all ages and circumstances […]

22 April 2012
Watching every click you make

Henry Alford, contributing editor at Vanity Fair, wonders when in the digital age, did privacy become a choice rather than a given. “When Facebook bought Instagram, the social photo app for iPhone and Android devices, on April 9, a chorus of concern emanated from the Twittersphere: Facebook would have access to Instagram users’ uploaded photos. […]

22 April 2012
How to create products hand in hand with your customer

In his book “Wicked problems: Problems worth solving“, author John Kolko (founder and director of Austin Center for Design) argues that involving end users in the entire design process ensures a humane design solution. He now summarises his argument in this article for FastCo.Design. “Cultural probes literally probe a given culture, poking at society and […]

14 March 2012
It’s cooperation, stupid

The argument of this pamphlet, written by Charles Leadbeater for IPPR (the Institute for Public Policy Research, the UK’s leading progressive thinktank) is that we should jettison the assumption that humans are selfish, first and foremost. Instead, we should start from the assumption that most of the time, most people want to be cooperative. Download […]

6 October 2011
Five myths about social media

Ramesh Srinivasan methodically breaks down five ‘myths’ about social media in this Washington Post article: Here are his myths (which few in the UX community would flatly believe in, I think): 1. Social media gives power to the people 2. Governments easily monitor and censor social media 3. Facebook and Twitter enabled the Arab Spring […]

6 August 2011
Home builders need to look beyond the focus group to learn what buyers want

Architects and construction companies can learn a lot still from the techniques of ethnographers and UX designers. Here is an example from the Real Estate section of the Washington Post: “What do home buyers want? For more than two decades, home builders have sought to answer this perplexing question by sifting through the information gleaned […]

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