by experientia
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Interaction design
Daily insights on user experience, experience
design and people-centred innovation Audience
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Interaction design
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

7 November 2014
Technology-enabled navigation and mobility for people with sight loss

Getting around cities is a nerve-wracking experience for too many people, especially those living with sight loss. Too often it feels like public spaces and services – from parks to transport systems – are designed with insufficient consideration for the people they serve. Cities Unlocked was created to help fix this. Guide Dogs, a UK […]

19 February 2014
Videos of Day 3 of Interaction14 conference

Is there a Language of Interaction Design [Not yet online] Keynote by Gillian Crampton Smith, Designer/Educator, IUAV University of Venice > Full description Bridging the Physical-Digital Divide [44:32] Jason Mesut, Head of User Experience at Plan Strategic Bridging the gap between Industrial and Interaction Design to develop better products and services for the physical-digital age […]

19 February 2014
Videos of Day 2 of Interaction14 conference

Body Languages of Interaction Design [38:53] Keynote by Irene Au Design is both art and science, yet while we teach methods and practices for hard design skills, we don’t teach practices that address the art of design, which is often mystified as “creative genius”. Irene’s talk will explore how through meditation and yoga we can […]

19 February 2014
Videos of Day 1 of Interaction14 conference

Languaging reality, dialogue and interaction [41:05] Keynote by Klaus Krippendorff, Emeritus Professor of Communication at The Annenberg School for Communication, University of Pennsylvania In his keynote, Klaus distinguishes four theories from the philosophy of language and elaborate on dialogical conceptions of how reality comes to be constructed. To him, languaging – the process of conversing […]

12 February 2014
Data and design in innovative citizen experiences

The past decade has brought enormous and growing benefits to ordinary citizens through applications built on public data. Any release of data offers advantages to experts, such as developers and journalists, but there is a crucial common factor in the most successful open data applications for non-experts: excellent design, writes Cyd Harrell, UX Evangelist at […]

9 November 2013
How do you build an electricity bill for the 21st century?

The more confusing the bill, the more likely it is to be disputed, the less likely it is to be paid. So, from not only an image perspective, but a practical, financial one as well, Illinois-based electric company ComEd realized their bills needed better design. They decided to give that power to the people–who knows […]

4 November 2013
Experientia presents “BancoSmart”, the innovative ATM interface designed for UniCredit Bank

The user-centred approach is moving into finance, as banks increasingly connect to their customers’ needs and wants. As part of this trend, global banking and financial services company UniCredit Bank collaborated with user experience consultancy Experientia to create a user-friendly, people-centred ATM – the BancoSmart. Click on image to view slideshow The user-centred approach is moving into finance, […]

4 November 2013
Experientia rivoluziona la user experience degli ATM con “BancoSmart”, l’innovativa interfaccia degli ATM UniCredit

Le banche stanno cercando sempre più di entrare in sintonia con le esigenze ed i desideri dei propri clienti, innovando i propri prodotti e servizi secondo una approccio centrato sull’utente. Per dare concretezza a questo principio, UniCredit ha deciso di collaborare con Experientia con l’obiettivo di rinnovare a fondo la user experience del proprio canale ATM. Click […]

4 November 2013
Ottagono Magazine features Experientia

In the article “Interaction Design, After Ivrea” Stefano Mirti reflects on the history of the renowned Interaction Design Institute Ivrea and what was born out of it after the school closed. The article, which is published in the November issue of Ottagono, features Experientia as its first case. You can view it on Issuu. English […]

27 October 2013
Book: Speculative Everything

Speculative Everything Design, Fiction, and Social Dreaming By Anthony Dunne and Fiona Raby MIT Press Jan 2014, 200 pages [Amazon link] Today designers often focus on making technology easy to use, sexy, and consumable. In Speculative Everything, Anthony Dunne and Fiona Raby propose a kind of design that is used as a tool to create […]

3 October 2013
Interaction-Ivrea, Arduino and Intel’s Galileo

Intel’s Arduino-compatible open-source Galileo development board was launched today in Italy at Rome’s Maker Faire. Rightfully so, as the initiative has such deep Italian roots. In 2004, a group of programmers, students and teachers at the highly regarded Interaction Design Institute Ivrea (Italy) developed the Arduino platform in order to create a small and inexpensive […]

27 September 2013
An ethnography of interaction design practice (PhD dissertation)

Delivering Design: Performance and Materiality in Professional Interaction Design is the title of the PhD dissertation Elizabeth Sarah Goodman defended last year to obtain the degree of Doctor of Philosophy in Information Management and Systems at UC Berkeley. It is now available online. Abstract Interaction design is the definition of digital behavior, from desktop software […]

3 September 2013
Book: Interactive Visualization

Interactive Visualization: Insight through Inquiry By Bill Ferster The MIT Press, 2012 ISBN-10: 0262018152, ISBN-13: 978-0262018159 (Amazon link) Abstract Interactive visualization is emerging as a vibrant new form of communication, providing compelling presentations that allow viewers to interact directly with information in order to construct their own understandings of it. Building on a long tradition […]

27 August 2013
Designing for transparency and the myth of the modern interface

UX consultant Thomas Wendt argues that the arguments in favor of invisible interfaces are making a few key mistakes, namely: Many are assuming that invisibility equates to seamless user experience There is an assumption that an interface can be either visible or invisible There is a conflation between interfaces in general and digital, screen-based interfaces […]

19 July 2013
Interaction design: what we know and what we need to know

Recently Steve Whittaker, professor of human-computer interaction at the University of California at Santa Cruz, sat on a national committee to evaluate HCI research funding. “As part of that process, we discussed past successes and current challenges for HCI. It’s a good time to be thinking about these issues, as HCI is no longer a […]

19 July 2013
Three categories of wearables will become prevalent, says Intel chief

Three different categories of device – for the ears, eyes and wrists, and each with its own set of uses – will soon become prevalent, predicts new Intel chief executive Brian Krzanich. What the killer apps of these will be, however, is still anyone’s guess. “There are two very different visions for how wearable computing […]

19 July 2013
Can interaction design civilize the experience economy?

The emerging experience economy offers a possibility—yet only a possibility—for rethinking and designing new frameworks for social interaction and new forms of behavior more conducive to mindfulness, conviviality, good sociability, and civility. But such designing, or judgment of design in our contemporary world, can only be grounded upon and proceed from an understanding of the […]

8 July 2013
Saskia Sassen and Scott McCloud keynote speakers at Interaction14

Interaction 14 just announced its first keynote speakers: Saskia Sassen is someone to look forward to. A sociology professor at Columbia University, she is known for her critical and thought provoking thinking on a wide variety of themes that are very strongly related to the wider contexts in which we design: from Smart Cities, and […]

4 June 2013
A beautiful kids’ book that combines interactivity with good old-fashioned text

The Jörgits and the End of Winter, an indie fantasy novel for kids nine and up, uses interactivity as a supplement to the story, not a stand-in for it, and shows how interactivity can work in a slightly more substantial text. The app was created by Anders Sandell, a Finnish-born interaction designer who grew up […]

2 June 2013
Interaction14 website live

Next year Interaction14, the top interaction design conference will be in Amsterdam, the second time it is in Europe (after Dublin in 2012). Now the website is live. And it is responsive (works great on a smartphone). Participate and be a speaker or workshop chair. Register (starts 10 June). Or simply be inspired, as he […]

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