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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
3 October 2015

Stop Googling. Let’s Talk.

MIT Professor Sherry Turkle has been studying the psychology of online connectivity for more than 30 years. For the past five, I’ve had a special focus: What has happened to face-to-face conversation in a world where so many people say they would rather text than talk? “Studies of conversation both in the laboratory and in […]

27 September 2015

Privacy is UX

UX strategist and researcher Alex Schmidt argues that in a world full of security breaches, snooping, and third-party data aggregators, you should know where your users’ data goes. In this article, she explains why it’s time we make privacy part of our product design process—and helps us figure out how to build it into our […]

2 April 2015

The future of loneliness

As we moved our lives online, the internet promised an end to isolation. But can we find real intimacy amid shifting identities and permanent surveillance? A long read by Olivia Laing explores this blurring between individuals and networks. In the past few years, two things have happened [and have created a profound shift in internet […]

4 March 2015

EU draft privacy law is useless, say digital rights orgs

Activists have leaked the latest draft of Europe’s planned data protection law – which is supposed to safeguard Europeans’ personal information when in the hands of businesses and governments, reports The Register “The proposed rules have been agreed by the European Parliament. Now Euro nations’ government ministers, who sit on the Council of the European […]

11 February 2015

Privacy is fast becoming the real disruptive force in digital technology

Data harvesting, data mining and analysis has transformed the way we look at our mobile devices and computer screens. Content is now adaptive and responsive to our behaviour. But, writes Paul Levy, Senior Researcher in Innovation Management at University of Brighton, that does not necessarily mean that these are technologies many of us want or […]

8 August 2014

Dropbox’s Head of Design on the dawn of personalized products

Soleio Cuervo, design lead at Dropbox, spends his time thinking of new ways for products to understand our needs and wants in real time. After years of firsthand work and observation, Cuervo has seen four ingredients emerge that power personalized products. At First Round’s recent Design+Startup event in San Francisco, he explained each one and […]

3 August 2014

The psychological and cultural fallout from the end of privacy

Alex Preston explores the personal, psychological and cultural impact of the end of privacy in today’s Observer: Here lies our greatest risk, one insufficiently appreciated by those who so blithely accept the tentacles of corporation, press and state insinuating their way into the private sphere. As Don DeLillo says in Point Omega: “You need to […]

28 May 2014

When big data meets dataveillance: the hidden side of analytics

Among the numerous implications of digitalization, the debate about ‘big data’ has gained momentum. The central idea capturing attention is that digital data represents the newest key asset organizations should use to gain a competitive edge. Data can be sold, matched with other data, mined, and used to make inferences about anything, from people’s behavior […]

5 March 2014

Has privacy become a luxury good?

Julia Angwin, a senior reporter at ProPublica, writes in the New York Times about how it takes a lot of money and time to avoid hackers and data miners. “In our data-saturated economy, privacy is becoming a luxury good. After all, as the saying goes, if you aren’t paying for the product, you are the […]

26 February 2014

What the tech business hasn’t yet grasped about human nature

Genevieve Bell, Intel’s in-house anthropologist, sees constants in our behavior that could mean big bucks for businesses that find a way to capitalize on them. C|Net reports on her talk at the Mobile World Congress yesterday. “In this digital world, the story we’re telling about the future is a story driven by what the technology […]

24 February 2014

Will your clothing spy on you?

In his lecture “The Ethicist’s and the Lawyer’s New Clothes: The Law and Ethics of Smart Clothes,” I. Glenn Cohen, Professor of Law at the Harvard Law School, warns of the potential for wearable technology to annihilate privacy for good. According to Fortune’s David Whitford, Cohen drew an analogy with Shakespeare’s The Merchant of Venice, […]

20 November 2013

Teens in the digital age

Two talks on teens in the digital age: The App Generation: identity, intimacy and imagination in the digital era (video – 21:18) Talk at The RSA, London, UK – October 2, 2013 Today’s young people have grown up almost totally immersed in digital media. But have we really begun to take full stock of the […]

9 February 2013

UK Report: Notions of identity will be transformed in the next decade

Hyper-connectivity – where people are constantly connected to social networks and streams of information – will have a transforming effect on how we see ourselves and others in the next decade, according to a new report published by the UK Government’s Chief Scientific Adviser Sir John Beddington. The Foresight study Changing Identities in the UK […]

12 December 2012

Can reputation come down to a number?

The idea of a unified reputation currency is starting to take hold online, writes Josh Klein in the blog of the Harvard Business Review. “With broad agreement that reputation is a form of value, and various mechanisms already existing to score people and institutions on it, convergence on one metric seems achievable—even inevitable. It’s an […]

25 October 2012

Book: Configuring the Networked Self

Configuring the Networked Self: Law, Code, and the Play of Everyday Practice by July E. Cohen Yale University Press, 2012 352 pages Free pdf version | Amazon link The legal and technical rules governing flows of information are out of balance, argues Julie E. Cohen in this original analysis of information law and policy. Flows […]

6 September 2012

Consumers say no to mobile apps that grab too much data

A study by the Pew Research Center, released Wednesday, found that among Americans adults who use smartphone apps, half had decided not to install applications on their mobile phones because they demanded too much personal information. Nearly a third uninstalled an application after learning that it was collecting personal information “they didn’t wish to share.” […]

23 July 2012

Ethical decision-making apps damage our ability to make moral choices

A recent crush of smartphone and tablet apps claim to make hard decisions easier, and the range of ethical dilemmas they can weigh in on will only increase. At this rate, Siri 5.0 may be less a personal assistant than an always-available guide to moral behavior. But depending on a digital Jiminy Cricket may be […]

4 July 2012

Big e-reader is watching you

Would George Orwell have been amused or disturbed by the development that Big Brother now knows exactly how long it takes readers to finish his novel, which parts they might have highlighted, and what they went on to pick up next? Publishers are thrilled with the new data – but what does it mean for […]

28 June 2012

Dr Paul Bernal on the right to be forgotten

What is the right to be forgotten? How could it work – if it could work? Is it something to be supported or something to be feared? Why is it such a bone of contention? An article by Dr Paul Bernal, a lecturer in IT, IP and Media Law at the University of East Anglia […]

6 June 2012

The curious case of Internet privacy

Free services in exchange for personal information. That’s the “privacy bargain” we all strike on the Web. Cory Doctorow argues it could be the worst deal ever. “Far from destroying business, letting users control disclosure would create value. Design an app that I willingly give my location to (as I do with the Hailo app […]

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