by experientia
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Healthcare
Daily insights on user experience, experience
design and people-centred innovation Audience
Searched by tag:
Healthcare
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

21 November 2014
Health tech and the digital revolution

The London Design Museum has launched Health Tech and You – a search for the best new health tech ideas, inventions and devices. Director Deyan Sudjic reflects on how the digital revolution is breaking down doors in the health industry – and showcases three recent life-changing innovations. “Healthcare is perhaps among the most private and […]

27 October 2014
Best practices for medical app development go beyond standard UX

Mobile healthcare app development poses a set of challenges very different from mainstream apps. Not only is security an area that requires a considerable attention, compliance with regulatory standards is also absolutely crucial. Mithun Sridharan lists nine things app developers should pay close attention to during the development process: 1. Focus 2. Understand the healthcare […]

19 October 2014
Hospitable Hospice, Redesigning Care for Tomorrow

Design for good death Hospitable Hospice, Redesigning Care for Tomorrow An IDEA 2014 Award winner research project Free download: issuu, pdf Existing healthcare systems can make the end-of-life experience more frustrating and undignified. The Lien Foundation and ACM Foundation (Singapore) in collaboration with fuelfor design consultants have published an experience design handbook, pdf). Its aim […]

15 October 2014
With Electronic Medical Records, doctors read when they should talk

And this can have tragic consequences. Like Ebola death tragic. Abigail Zuger, M.D., shares her own experience: “We do not really know whether dysfunctional software contributed to last month’s debacle in a Dallas emergency room, when some medical mind failed to connect the dots between an African man and a viral syndrome and sent a […]

2 October 2014
Five tips for experience designers working on healthcare innovation

Earlier this year Tracy Brown, a London-based UX designer, had the opportunity to work within an innovation lab called The Digital Innovation group (DIG), created as a collaboration between DigitasLBi and Astrazeneca to allow small, multi-disciplined teams the freedom to rapidly prototype and test new ideas for solving a variety of healthcare issues. She got […]

16 August 2014
How to conduct design research for home healthcare devices

As healthcare shifts from the hospital to the home, design research must also morph to keep up, writes Shana Leonard. Who is the typical user of your medical product and what is the use environment? These used to be easy questions for medical device companies to answer. But the increasing shift in healthcare from the […]

16 August 2014
Leveraging ethnography to improve food safety

Carolyn Rose explains how ethnography can be used to improve food safety: If done correctly, ethnography leads to a holistic and unbiased understanding of current practices and the motivations that drive them. Looking specifically to learn the existing challenges, workarounds, deviations and drivers within an interaction, task or activity, we are able to identify opportunities […]

31 July 2014
The importance of user-focused research in medical device design

“The human factors activities that deliver safety and effectiveness [in medical devices] do not necessarily deliver a good user experience or, ultimately, a good product,” argues Martin Bontoft in MDDI. In fact, he writes, “some industry experts have observed unintended consequences of regulating human factors and design: Regulated activities can crowd out unregulated efforts to […]

19 July 2014
[Book]: Nursing Research Using Ethnography

Nursing Research Using Ethnography: Qualitative Designs and Methods in Nursing Mary De Chesnay, PhD, RN, PMHCNS-BC, FAAN (Editor) Pub. Date: 08/28/2014 372 pp., Softcover Springer [Amazon] Ethnography is a qualitative research design that focuses on the study of people to explore cultural phenomena. This concise, “how to” guide to conducting qualitative ethnography research spearheads a […]

9 May 2014
Mayo Clinic study highlights potential of mobile technology to transfer patient rehabilitation

In a recent study out of the Mayo Clinic (reported on by iMedicalApps), patients undergoing cardiac rehabilitation post-MI were offered the opportunity to use an app that provides the ability to track their progress and delivers daily supportive messaging as well as education material. In addition to greater improvements in body weight, blood pressure, and […]

25 April 2014
What if doctors could prescribe behavior change?

Doctors have known for decades that, in order to prevent disease or its complications, they were going to have to get into people’s living rooms and convince them to change everyday behaviors that would very likely kill them. The world urgently needs better ways to bring behavior change therapies to the masses, and advancements in […]

6 March 2014
How collaborating with patients improves hospital care

The Guardian reports on how a new UK project where patients and NHS staff work together to improve services shows that even small changes can have a big impact on the quality of care. The project, with an impossibly long name, has been designed by academics from Oxford university’s health experience research group and studies […]

6 December 2013
New UK Lab to transform healthcare using design

A new centre will bring the principles of design into the heart of a leading hospital to create a global research hub for “frugal innovation and high-impact, low-cost design”, writes The Times Higher Education. Royal College of Art (press release) and the Institute of Global Health Innovation at Imperial College London (press release), have together […]

8 November 2013
Medical advice just a touch away with smartphone apps

Devices once only in the hands of doctors, such as heart or blood pressure monitors, are now in the pockets of consumers, putting them in charge of their health and making medical care more accessible. Consumers are also increasingly armed with “wellness” apps — simpler devices to monitor diets, exercise and weight to help them […]

18 October 2013
An obstacle to patient-centered care: poor supply systems

It is widely acknowledged that patients and their families should be deeply involved in the design of and decisions about the health care that the former receive — and that it is integral to achieving high quality and patient satisfaction. But delivering such “patient-centered care” has proven challenging. After hundreds of hours of observations in […]

15 August 2013
By Us, For Us: The power of co-design and co-delivery

At the core of a People Powered Health approach is collective ownership of health and wellbeing. Professionals need to start from the position of not necessarily knowing the right answer, which is a significant challenge. Creating a health system driven by the people within it, not by the institutions that provide care, requires engagement in […]

31 July 2013
Are you thinking what I’m thinking?

Rob Egerton and Jeanette Kaye of HRW write on why research needs to go beyond the individual’s perspective to get closer to the reality of behaviour. “Two important theories – which many of you may have heard of – shed new light on how we can better access the reality of how people behave and […]

19 July 2013
Human-centered design for new models of wellness and innovation

A year ago, in July 2012, Business Innovation Factory (BIF) began a partnership with Children’s Medical Center in Dallas to find “new models of care”, and better serve five counties of children and their families in North Texas. In this community, families struggle to make a living, and suffer from many chronic conditions such as […]

6 June 2013
Participatory design in healthcare

Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps is the title of a UX Magazine article by Andrii Glushko, a UX designer at SoftServe Inc. “What we now call participatory design went through a number of changes, and can be seen influencing urban design, architecture, community planning, and placemaking, as well […]

26 May 2013
For consumers, an ‘Open Data’ society is a misnomer

Despite all the hoopla about an “open data” society, many consumers are being kept in the dark, writes Natasha Singer in The New York Times. “A few companies are challenging the norm of corporate data hoarding by actually sharing some information with the customers who generate it — and offering tools to put it to […]

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