“Just an hour ago on stage at TED Global, Jawbone announced the grand project they’ve been quietly working on for years: A wearable band called Up, which is infused with sensors and connected to computer-based software, allowing you to track your eating, sleeping, and activity patterns. [...]
The Up is intended to monitor your movement 24 hours a day. The connected, smartphone-based software will then be able to tell how much you’ve been sleeping and how much you’ve moved. Up will then combine that data with information about your meals, which you enter simply by taking pictures of using your smartphone camera. Then, the smartphone program will supply you with “nudges” that are meant to help you live healthier, day by day. For example, if you haven’t slept much, when you wake up the app might suggest a high-protein breakfast and an extra glass of water.”
Posts in category 'Healthcare'
“There’s a huge group of mobile users that you may be overlooking as you develop your hospital’s mobile strategy. They’re “information seekers,” and they will be the largest cohort of mobile healthcare consumers in the future, according to a new report by IBM, “The Future of Connected Health Devices.”
Traditional mHealth users are a small percentage of highly motivated individuals with significant fitness goals or debilitating chronic conditions. Both groups are willing to put in the time to learn and use smartphone apps, remote monitoring devices and other mobile health products, IBM’s researchers found in their study of more than 1,300 mobile health device users.
A far larger, but trickier-to-engage, group consists of “information seekers,” according to the study. These users may have one chronic condition, such as obesity or smoking, that doesn’t immediately threaten their health, but that they want help managing.”
Only five years ago who would have imagined that today a woman in sub-Saharan Africa could use a mobile phone to access health information essential to bringing her pregnancy safely to term? Mobile phones are now the most widely used communication technology in the world. They continue to spread at an exponential rate – particularly in developing countries. This expansion provides unprecedented opportunities to apply mobile technology for health. How are mobile devices being used for health around the world? What diverse scenarios can mHealth be applied in and how effective are these approaches? What are the most important obstacles that countries face in implementing mHealth solutions? This publication includes a series of detailed case studies highlighting best practices in mHealth in different settings. The publication will be of particular interest to policymakers in health and information technology, as well as those in the mobile telecommunications and software development industries.
According to the Guardian, the reports “finds that 83% out of 122 countries surveyed use mobile phone technology for services that include free emergency calls, text messaging with pill reminders and health information and transmission of tests and lab results. Mobile health is already firmly established enough for the WHO to have set up a special unit five years ago, the Global Observatory for eHealth, staffed by four people in Geneva.”
Participants in the survey included healthcare providers, which play critical roles in determining a drug’s market success, and over 240 diabetes patients who used combination products daily, such as injection pens, auto-injectors or insulin pumps.
Responses indicated that patient compliance directly influences patient health and drug efficacy, suggesting that delivery device design should be focussed on supporting compliance on multiple levels.
In a follow-up phone interview with FierceMobileHealthcare, WellDoc President and Chief Operating Officer Dr. Anand Iyer, whose company showed off its DiabetesManager service–which would work in correlation with the automaker’s voice-activated in-care connectivity system SYNC via the cloud–said he believes that the demonstration is the beginning of a new trend.
“Nurses, doctors, and other professionals are hugely important to any real improvements to chronic care, but they aren’t always around. Technology can help fill the gaps, possibly in a way that may even help an individual feel more like an empowered person, less like a helpless patient. There’s growing momentum around the idea that the consumer electronics of the future must not only entertain us when we’re on the couch but also help us get off the couch, and not only keep us connected with each other but also with ourselves and our bodies.
There’s a world of opportunity for the connected home to better support people who are managing chronic disease. While there’s a lot of diversity in the conditions that fall under the heading of “chronic,” from cancer to depression, and there are clearly no one-size-fits-all solutions, there are some common things a home-care ecosystem should provide.”
“Patient engagement, doctors say, is a crucial factor in health outcomes. Office visits are brief; once you step out into the real world, it’s up to you to take your medicine, exercise, diet, and monitor your symptoms.
It can be hard, tedious work, and many doctors’ orders go unheeded, even in such basic matters as patients filling prescriptions. A recent study of more than 75,000 patients by researchers at Brigham and Women’s Hospital and Mass. General found that 22 percent of prescriptions were never filled over the period of a year. Noncompliance rose to 28 percent on orders for first-time prescriptions, according to the study, published last year in the Journal of General Internal Medicine.
Use of mobile applications, many medical professionals believe, could make an important difference. Multiple small-scale studies have looked at apps and their impact on patient education, engagement, and compliance, with mostly positive, though not conclusive, findings.”
Understanding Society follows 100,000 people in 40,000 households year by year and asks them questions about a wide spectrum of areas relating to their working and personal lives. The study focuses on:
* Peoples’ state of health
* Our experiences of crime
* Personal finances
* Bringing up children
* How involved we are in our local community
* Our working lives
* Our views and outlook, including about the political system
The focus is on the household, looking at how different members of a family relate to each other.
The power of the survey lies in the links that can be made about different aspects of peoples lives. These links will allow the researchers to understand the life journey that people take, whether it be why some people get to university whilst others ended up in poverty in old age. The study will catch major trends and have an understanding of why major changes in the way that we all live and work take place.
An earlier study – the British Household Panel Survey – helped decision makers to evaluate the impact of key policies designed to help the low paid and encourage mothers return to employment. Understanding Society has continuing potential to influence decisions that affect all our lives, whether we are parents, savers or users of public services.
The scale of the survey will allow the researchers to focus in on key sections of the community, such as older people, parents, people from ethnic minorities or people with low incomes.
With an initial budget of £15.5 million, Understanding Society is the largest single investment in academic social research resources ever launched in the UK. The study is based at, and led by, the Institute for Social and Economic Research (ISER) at the University of Essex, together with colleagues from the University of Warwick and the Institute of Education. The survey work will be delivered by the National Centre for Social Research (NatCen). Understanding Society both replaces and incorporates the successful, but much smaller, British Household Panel Survey (BHPS), which has been running since 1991.
The importance of designing an experience culture
By Cynthia Thomas / December 20th 2010
The outward focus on developing good experiences for customers often overshadows the need to live that philosophy inside a company’s own walls. A culture that does not internally live a focus on experience will find it impossible to externally execute the same.
Getting more from analysis
By Jared Lewandowski & John Dilworth / December 16th 2010
Analysis is a key part of the design process that assures the right problems are accurately resolved. When integrated tightly into design processes and teams, analysis can improve understanding of the problems that project teams are challenged to solve. It can also bring clarity to the detailed and often complex requirements that solutions must meet.
Social seen: analyzing and visualizing data from social networks
By Hunter Whitney / December 15th 2010
Emerging social network analysis and visualization techniques can fundamentally change the way we see our relationships with others. These perspectives offer new ways for companies to operate more effectively, for marketers to delve deeper into consumers’ minds, for law enforcement to tracking criminal enterprises, and for individuals to help manage their online reputations.
Making user and customer experience a business competency (video + transcript)
By Harley Manning & Forrester Research / December 14th 2010
UX Magazine sat down with Harley Manning, Vice President, Research Director for Customer Experience at Forrester Research at the Forrester Customer Experience Forum. He discusses how companies are embracing CX and UX strategies, and the value of connecting UX to business economic outcomes.
Is multiscreen enough? Why ‘write once’ shouldn’t be the goal
By Kevin Suttle / December 13th 2010
Though the idea of “write once, deploy everywhere” is enticing to developers and project managers alike, should that be the goal? Granted, productivity is paramount and time is money, but simply resizing the same application to fit on multiple devices doesn’t necessarily ensure the best experience for users.
10 surefire ways to screw up your iPhone app
By Jeremy Olson / December 9th 2010
Ten common iPhone app design and usability mistakes that can shatter hopes of success on the App Store.
The coming zombie apocalypse: Small, cheap devices will disrupt our old-school UX assumptions
By Scott Jenson / December 8th 2010
Designers think of new technologies in terms of yesterday’s tasks, failing to clearly see the real potential of the new technologies.
Portable and powerful: Transforming the patient-provider relationship
By Amy Cueva / December 7th 2010
The author explores the ways mobile technologies are currently being used to enhance patient–provider communication, streamline coordination of care, and improve record-keeping. She also discusses what stands in the way of wider adoption of these potentially life-saving technologies.
The International Federation of Health Records Organizations (IFHRO) serves as a forum for the exchange of information relating to health records, education of medical record personnel, and information technology.
The talk, entitled “Online healthcare information: where is the divide between a trustable and an untrustable information and communication system?”, highlighted how a user-centred approach can be used to provide healthcare information that meets user needs.
Here is the executive summary of his talk:
How and what kind of information is provided by online healthcare services is critical to designing a user-centred system that meets user needs, and does not put individuals’ health at risk. The move of healthcare information to the online world has raised some serious concerns in terms of content and the ways in which the information is used. The paradigm shift from personal consultation with a trusted family doctor to inquiries made to an anonymous or general online source has created a context of self-diagnosis from online information, leading to potential health disasters. The open access to information that was previously the privilege of medical practitioners has created a situation in which the patient’s desire for immediate information conflicts with the need for professional advice.
This research project benchmarked 41 websites, within Italy and internationally, to understand how a user-centred approach can be used to provide healthcare information that meets user needs. The project focused in particular on the needs of patients, and their family and friends.
The healthcare information needs of patients can be grouped into Knowledge, Action and Sharing. “Knowledge” is the inherent information the patient needs about her/his health, such as details on the illness, prevention, care, the health structure, ethics and rights, and well-being. This can be either “cold” information (top-down) or “warm” (bottom-up or horizontal). “Action” includes the reactive and proactive behaviors that the patient can take, while “Sharing” is the exchange of information, experience and emotions with people in similar situations.
The 41 websites explored were selected as best practice in the field, and the ways in which they supported the above classification of user needs was considered. For each of the three areas described above, we identified the ways in which patients’ information requirements were met (or not) by the sites.
When comparing Italian sites to the international sites, we found that the international sites were more developed in terms of interactive and personalization solutions. Within Italy, the least developed areas are Action and Sharing, which are the most complex categories and play a fundamental role in the patient’s world. The “cold” top-down information was the most complete and organized, while there was little space dedicated to horizontal communication. The Italian sites tended to present one-way, pre-packaged communication that focused on “useful” information, but ignored “emotional” aspects. Regardless of the local cultural dimensions that are not considered in this study, we recommend that online healthcare information should focus on improving the following at the 3 identified levels: “Knowledge”: provide real possibilities for knowledge through presentations and memos. “Action”: Give people the chance to participate in assessing what they need to do. “Sharing”: Provide instruments for sharing and discussion.
Design for mobile
by Juan Sanchez
The Design For Mobile conference, which took place September 20-24 in Chicago, brought together a wide range of professionals, educators, and thought leaders, all interested in the current state of mobile—how to design, sell, research, and push this rapidly evolving technology. I took many notes on the sessions, but I think some of the more important discussions took place beyond the slide decks about mobile devices and adoption graphs.
Beyond the medical chart: information visualization for improving personal and public health
by Hunter Whitney
Emerging digital data collection and visualization tools serve a wide range of purposes in medicine, from disease tracking to physician decision-making. From microscopes to MRIs to epidemiological monitoring, some of the most important tools in medicine extend the ability of clinicians and researchers to see patients and populations at various levels of resolution. This article will touch on medical data visualization projects from various perspectives, from individual patient records to global populations, and how they can give form to and highlight vital but otherwise invisible patterns.
Stuart Karten: User-driven innovation [31:40]
Stuart Karten Design
The fast pace of technology development makes almost anything possible. The challenge that product developers face is implementing technologies in ways that meet customer needs and facilitate trust. In the hearing aid industry, technology allows hearing instruments to become smaller and smaller and opens up new possibilities for user interface. In taking Starkey’s hearing aids to the next level, Stuart Karten and his team at design and innovation consultancy SKD served as user advocates, making sure that Starkey’s advanced technology was developed into a family of products that meet the unique needs of 65- to 85-year-old end users. Karten will share the tools and strategies that SKD employed to maintain its focus on the end user throughout the product and interface development process.
Kim Goodwin: Convergent products, convergent process [37:57]
Author, Designing for the Digital Age
Interaction designers and industrial designers are kindred spirits in many ways, yet we tend to lean on somewhat different skills, biases, and design approaches. Many teams struggle with these differences, and the results of that struggle are visible in the telephones, remote controls, and even toaster ovens that drive us all a little bit crazy. So how do we get past atoms vs. pixels, while still benefiting from the different strengths of each discipline? No doubt there’s more than one answer, but the one that has worked for us is a convergent design process that incorporates both co-design and parallel design, but never sequential design in which one discipline drives the other. We’ll share that process—and the project management considerations that go with it—from both IxD and ID perspectives.
Dan Harden: Breaking through the noise [45:50]
There are so many electronic devices, gadgets, and techy do-dads in this world, and quite frankly, most are junk. Every once in awhile one comes along and it’s different. It breaks through the noise. You dig it because it works flawlessly, it delivers real value, and it even has soul. Technology may enable it to BE, but design is what makes it sing. What are the factors that go into creating these kind of transcendent product experiences that resonate with soul? We will discuss this and share a few examples of how we interpret this illusive goal.
Mike Kuniavsky: Information as a material [34:03]
Author, Smart Things: Ubiquitous Computing User Experience Design
We have passed the era of Peak MHz. The race in CPU development is now for smaller, cheaper, and less power-hungry processors. As the price of powerful CPUs approaches that of basic components, how information processing is used—and how to design with/for it—fundamentally changes. When information processing is this cheap, it becomes a material with which to design the world, like plastic, iron, and wood. This vision argues that most information processing in the near future will not be in some distant data center, but immediately present in our environment, distributed throughout the world, and embedded in things we don’t think of as computers (or even as “phones”).
In his talk Kuniavsky discusses what it means to treat information as a material, the properties of information as a design material, the possibilities created by information as a design material, and approaches for designing with information. Information as a material enables The Internet of Things, object-oriented hardware, smart materials, ubiquitous computing, and intelligent environments.
Julian Bleecker: Design fiction goes from props to prototypes [33:23]
Nokia / Near Future Laboratory
Prototypes are ways to test ideas—but where do those ideas come from? It may be that the path to better device design is best followed by creating props that help tell stories before prototypes designed to test technical feasibility. What I want to suggest in this talk is the way that design can use fiction—and fiction can use design—to help imagine how things can be designed just a little bit better.
Gretchen Anderson: Motivating healthy behaviors [21:49]
We’ve moved into an era where the gadgets we use affect our very being. Purpose-built medical devices are moving into the hands of consumers, and apps deliver healthcare over-the-air. This session looks at key concerns and best practices when designing medical devices and motivating healthy behaviors.
Jared Benson: One size does not fit all [20:57]
Are you inadvertently porting old UI paradigms to new contexts of use? Tomorrow’s devices need new affordances. I’ll share insights and considerations for designing distributed experiences across a range of converged devices.
Wendy Ju: Designing implicit interactions [24:31]
California College of Arts
Implicit interactions can interactive devices to help communicate cues and to provide feedback to make interactive devices easier, more effective and less infuriating. We’ll look at examples and design guidelines to help design good implicit interactions and avoid making inadvertent bad ones.
Ian Myles: More thought than you’d think
How to go a little deeper on strategic design decisions with surprising results.
“Designing Liberation Technologies” is (at least in its current iteration) an experiment in remote, user-centered design. Starting in April, Stanford d.school students from a diverse array of disciplines – including computer science, medicine, business, law, education – worked with computer science students at the University of Nairobi to identify the design needs of health care providers and low-income mobile phone users in Kenya. The students then developed prototypes of mobile applications to support delivery of health services in urban areas. In August, a group of students travelled to Nairobi to meet with NGO partners, test prototypes, and advance plans for the future.
The ASSIST project, in collaboration with Enthoven Associates, is focused on improving mobility and communications for people with motor disabilities, whereas the EVENT project (conducted with FutureProofed) supports Kortrijk Xpo in becoming the most sustainable trade fair and congress complex in Belgium and one of the top five most sustainable fair complexes in Europe by 2020.
With these applied research projects, Flanders InShape aims to augment the efficiency and effectiveness of product development in Flanders and to improve the competitive position of Flemish companies through the development of products with higher added value for the customer.
ASSIST – Improving mobility and communications for people with motor disabilities
The Assist project, which Experientia conducts in collaboration with acclaimed Belgian design consultancy Enthoven Associates and care organisations Centrum voor Zorgtechnologie and In-HAM, aims to develop new concept ideas for assistive technologies for people with motor disabilities, using a people-centred design process. Although aimed at a Flemish context, the project focuses on international technological and design projects.
In the first phase of the project, Experientia has conducted a comprehensive benchmarking of current assistive device solutions for people with walking difficulties. The benchmark explores both on-body assistive devices, which are always in contact with motor disabled people, such as wheelchairs, rollators and standers; and assistive environments, including public transportation, mobile applications and accessibility.
Experientia will also contribute to the creation of scenarios for use during contextual observation to validate the design opportunities found in the benchmark. Enthoven Associates is currently conducting the user research and jointly the partners will then take the insights further, supported by a creative workshop to generate ideas, into design concepts.
EVENT – Sustainable event management project
The Event project sees Experientia team up with Futureproofed, a sustainable design consultancy, and Kortrijk Xpo, a conference and trade fair venue in Kortrijk, Belgium, to explore ways to make events more sustainable. The ambitious goal of this project is to make Kortrijk Xpo the most sustainable trade fair and congress complex in Belgium and one of the top five most sustainable fair complexes in Europe by 2020.
Trade fairs, congresses and events are key areas of concern for sustainability, because they involve a large number of diverse players both directly and indirectly (e.g. stand builders, lighting installers, textile manufacturers, etc.) and because time criteria often become more important during assembly, disassembly and transport, than any concern for sustainability.
This project will explore how impact can be best achieved, though good planning, preparation and usage of the right materials and products.
Futureproofed will carry out a carbon footprint analysis of Kortrijk Xpo, whereas Experientia will benchmark international best practice on sustainability for trade shows, expositions, and major public events. Together with Futureproofed, we will build a behavioural change framework, and conduct participatory workshops and concept development for more sustainable practices.
This exciting project builds on the themes that Experientia is currently exploring in our Low2No project in Helsinki, and is in keeping with our overall company commitment to sustainability.
“When it comes to designing new medical devices, most of the talk is about how easy products are for physicians to use, noted designer Kai Worrell at last week’s Body Computing conference at USC. There’s almost no conversation about the experience from the patients’ perspective, he said — a shift which could radically change the health care industry.
Worrell’s Minneapolis-based firm has spent the past few years talking with patients, visiting their homes, and getting to know the needs of these stakeholders as they’ve designed health care products. They decided that they could use those hundreds of hours of research to help more people, creating the video Design We Can All Live With to show the current problems and potential solutions.”
Read article (and make sure to watch the video!)
“Our lifestyles are increasingly out of balance and we are placing our health at risk through unhealthy habits. We are ageing as a population and more likely to suffer from chronic diseases as we get older. As a result, our healthcare systems are under increasing demand for costly and complicated care. Yet, with their limited resources and traditional models, they are already struggling to meet existing demand. In short, the healthcare industry is in crisis and facing paradigm change. However, there are plenty of opportunities for innovation within this crisis.
Philips Design supports Philips in delivering healthcare end-user value through innovation. Over the past two decades, Philips Design has developed a people-focused innovation approach that has generated tangible proof-points of the Philips Healthcare promise of ‘People- focused, Healthcare simplified’ across the home and hospital healthcare domain. It is an approach that is driven by qualitative research, applies design thinking to identify innovation opportunities, and leverages design skills to propose solutions with measurable end-user value. It has proved relevant in business processes ranging from strategy to product development, and has successfully supported both short and longer-term innovation.
This paper describes the mindset, methods and tools used in this approach, citing examples from Philips Design to illustrate the strategic contribution and value that design can offer in healthcare innovation.”
“Today Intel’s social scientists are studying the needs of seniors and their family caregivers in 1000 homes in 20 countries. [...] From this ethnographic research several personal health projects and devices have sprung up. “
(Check also this previous Chip Chick feature on what Intel is doing on web-connected Smart TVs)
Christian Nøhr presents the participatory design games approach for Patient Safety through Intelligent Procedures (PSIP), a 5-country European Union project including Denmark. In this technology R & D project, the Danish team created video-ethnography documentation of interactions between doctors, nurses and patients regarding medication prescriptions and medication taking. Video clips were then used as material in design process in participatory workshops for rapid prototyping to support ‘collective intelligence’ for design of support for the complexity of medical work practices.
Christian Nøhr, M.Sc. Ph.D. Professor of health informatics and technology assessment at Department of Development and Planning, Aalborg University, Denmark. Director of he Virtual Centre for Health Informatics (V-CHI). Christian has worked with health care informatics for more than 25 years. His main research field is technology assessment and evaluation studies, organizational change, design and implementation of information systems in health care. He has been project manager of several national research projects, and participated in a number of European projects. He is currently a member of the E-health Observatory – an ongoing project, which monitors the development and implementation process of E-Health systems in Denmark.
Watch video [69:49]
Self Health – Philips Design’s exploration into reconnecting people with their bodies
The latest Philips Design Probe, Self Health, takes a “provocative and unconventional look at areas that could have a profound effect on the way we understand and monitor our own health and make lifestyle choices 15-20 years from now.”
Unfortunately, the descriptions on the website are so short that one can only superficially understand the concept ideas that have been developed, and not at all assess their value.
Beyond glocalization – The value of design in emerging markets
Design helps business understand and innovate in new, promising markets, bringing long-term business success.
> Emerging markets design backgrounder (pdf)
Market driven innovation – Making rice cooking easier and healthier in China
An easier and healthier cooking solution for China, driven by a deep understanding of the local people and context of use.
“Today flexibility, user-control and end-user programming are key notions in our field.”
Interview with Laurence Nigay, researcher in Computer-Human Interfaces and professor at the University of Grenoble
Laurence Nigay focuses particularly on the human, economic and social issues related to new technologies and the digital economy. She also underlines the essential role of design in the field of “tangible interfaces.
“Design could come into play prior to our activities by contributing to new views and new solutions….”
Interview with Stephen Boucher, public policy consultant
Stephen Boucher, former co-secretary of Notre Europe, a think tank specialising in European politics, and now programme director of the EU Climate Policies Programme (launched by the European Climate Foundation), talks about innovative methods for citizens to debate and make their voices heard. How can we organise information and understand trends?
“In the future techno-literate knowledge architects will be supported by knowledge designers.”
Interview with Henri Samier, researcher in business intelligence and innovation
Henri Samier, head of the Masters in Innovation programme at ISTIA (the engineering school of the University of Angers, France) points out the importance of future research, especially in the field of “economic intelligence”.
“In the food industry, design is the only way to make products stand out.”
Interview with Céline Gallen, marketing researcher
This last interview deals with the changes in our eating habits and how designers collaborate with experts in marketing and semiology in this domain. Céline Gallen teaches marketing at the University of Nantes and studies the mental models of conusmers when purchasing food products.
“Our future will be shaped by teams of engineers and designers who work hand in hand.”
Interview with Frédéric Kaplan, artificial intelligence researcher
Kaplan, who researches artificial intelligence at the EPFL in Lausanne, talks about how design colludes with artificial intelligence related technologies.
“Design does not anticipate social evolutions nor customs. They start to take shape through it.”
Interview with Annie Hubert, anthropologist
Annie Hubert, an anthropologist specialised in nutrition and eating habits, delves into the topic of how design has become an integral part of our daily lives.
“Medicine that is used more appropriately, thanks to design, will be more efficient.”
Interview with Pascale Gauthier, pharmacy expert
Gauthier explores how design contributes to the evolution of parent/child relationships in pediatric care contexts.
“Even when not dealing with extreme situations, designers must be aware of potential hazards.”
Interview with Marie-Thérèse Neuilly, sociology and psycho-sociology researcher
Neuilly discusses how design can adapt to both natural and technological emergencies.
“We have to engage people to share and create a new history, a new vision of the world.”
Interview with Gaël Guilloux, eco-design researcher
Guilloux, who is a researchers and consultant in eco-design at the Rhône-Alpes Regional Design Centre, talks about how indispensable is to the achievement of sustainable production processes.
“The real challenge is not to conceive user-friendly tools, but to view them within a broader cultural context.”
Interview with Bruno Bachimont, scientific director of the French Audiovisual Institute
How can design explore the cultural and sensitive dimensions of digital legacy, thus going beyond the mere production of functional digital tools? That is the central question in the interview of Bruno Bachimont, scientific director of INA, the French Audiovisual Institute.
Increasingly French design schools like L’école de design and Strate Collège are chosing to provide nearly all its materials also in English, thereby underlining their international ambitions and outreach.
Knowing the effort involved, I can only compliment those French design schools for their English language commitments.