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Daily insights on user experience, experience
design and people-centred innovation Audience
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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

1 November 2014
Biennale Interieur investigates homemaking in the digital age

Anna Bergren Miller provides a short write-up in Shareable on how Joseph Grima and Space Caviar explored changing notions of domesticity at the 2014 Biennale Interieur. “At this year’s Biennale Interieur in Kortrijk, Belgium, British architect Joseph Grima turned the opportunity to curate the show’s cultural program on its head, creating a kind of anti-program […]

12 September 2014
[Video] Digital Amnesia (VPRO, 2014)

Our memory is dissipating. Hard drives only last five years, a webpage is forever changing and there’s no machine left that can read 15-year old floppy disks. Digital data is vulnerable. Yet entire libraries are shredded and lost to budget cuts, because we assume everything can be found online. But is that really true? For […]

8 September 2014
How to see into the future

Billions of dollars are spent on experts who claim they can forecast what’s around the corner, in business, finance and economics. Most of them get it wrong. Now a groundbreaking study has unlocked the secret: it IS possible to predict the future – and a new breed of ‘superforecasters’ knows how to do it. Tim […]

1 September 2014
Pew Internet research: 15 theses about the digital future in 2025

A canvassing of 2,558 experts and technology builders about where we will stand by the year 2025 finds striking patterns in their predictions, reports the Pew Research Center’s Internet Project. In their responses, these experts foresee an ambient information environment where accessing the Internet will be effortless and most people will tap into it so […]

21 May 2014
Video of Experientia talk at Moleskine’s “Notes for the Future” event

There are endless choices when it comes to recording and sharing our ideas. Reliable analog tools are converging with innovations in technology to produce new ways of working. So what’s the future of note-taking? In celebration of 150 years of the Politecnico di Milano, Moleskine invited various creative thinkers – including Mark Vanderbeeken of Experientia […]

20 December 2013
People powered data

Geoff Mulgan, CEO of Nesta (the UK innovation charity), writes that in 2014 the growing movement to take back control of personal data will reach a tipping point. “The next few years will bring a further explosion of data, and data awareness in daily life. We’re some way off the new Magna Carta that will, […]

27 November 2013
[Report] Next generation working life

How will work be organized in the Networked Society? Fundamental changes are taking place. Cultural changes and rapid technological development are changing the rules and opening up for new ways of structuring business and changes in the workplace. Ideas and innovation are fueling this move forward. It is becoming more important, if not essential to […]

19 November 2013
What human experiences are we missing by adopting new technologies?

The more our data is used to determine our needs and desires, the less chance there is for serendipity, writes Bronwen Clune. Are we willing to make this concession in the name of progress? “Tracking, data mining and collaborative filtering are now the way things are done. There is little room left for the art […]

11 November 2013
Two new reports by ARUP

Designing with Data The Royal Institute of British Architects (RIBA) and ARUP have released Designing with Data: Shaping Our Future Cities, a new report that explores the massive potential role that data could have in the planning and design of our buildings and cities, reports Dexigner. The report identifies the main approaches to working with […]

27 October 2013
Book: Speculative Everything

Speculative Everything Design, Fiction, and Social Dreaming By Anthony Dunne and Fiona Raby MIT Press Jan 2014, 200 pages [Amazon link] Today designers often focus on making technology easy to use, sexy, and consumable. In Speculative Everything, Anthony Dunne and Fiona Raby propose a kind of design that is used as a tool to create […]

28 September 2013
Ethnography and speculative fiction

Two new articles on Ethnography Matters: Ethnographies from the Future: What can ethnographers learn from science fiction and speculative design? Laura Forlano (@laura4lano) is a tenure-track Assistant Professor of Design at the Institute of Design at Illinois Institute of Technology and she was a Visiting Scholar in the Comparative Media Studies program at Massachusetts Institute […]

19 September 2013
How robots can trick you into loving them

The secret to robots with better social skills? Exploiting human nature. Maggie Koerth-Baker, science editor of BoingBoing.net, explores “how [designers can make] robots trick you in loving them” for the New York Times Magazine. “In the future, more robots will occupy that strange gray zone: doing not only jobs that humans can do but also […]

19 September 2013
EthnographyMatters on the relationships between ethnography, fiction and design

This month’s theme of EthnographyMatters, edited by Nicolas Nova, is about the relationships between ethnography, speculative fiction and design. “In design circles, the current interest in “design fiction” is geared towards exploring how prototyping and storytelling can benefit from each other. Design fiction use standard objects and media conventions as a way to express ideas […]

19 July 2013
“An Aura of Familiarity”

In 2013, the Technology Horizons Program of the Institute for the Future commissioned six leading science fiction writers — Cory Doctorow, Rudy Rucker, Warren Ellis, Madeline Ashby, Ramez Naam, and Bruce Sterling — and artist Daniel Martin Diaz to create short stories tied to our research on the coming Age of Networked Matter. They asked […]

6 July 2013
Herman Miller’s Living Office

“The most important thing in the room is not the furniture — it’s the people.” Almost 50 years after the Action Office, Herman Miller embarks on the next big rethinking of the workplace: the Living Office. It is the ultimate twenty-first-century work-in-progress. “Though in places the old model still prevails, today’s ideal office paradigm could […]

4 July 2013
Intel on wearable tech: we need to focus on how we use it

Intel and its team of futurologists and anthropologists have a vision of a world where the technology is not an adjunct (as the mobile phone or the tablet is now) but embedded in our lives, generating and mining data in a way that’s functional and useful to us. “Viewed through Intel’s crystal ball, in the […]

24 June 2013
Brian David Johnson on being more human

Intel’s resident futurist reflects on how the steampunk culture offers clues to building a better tomorrow. “Steampunk reveals three relationships that people want with their technology. First, they want their technology to have a sense of humor. Humor and jokes give us a way to connect with and understand each other. Also, humor is a […]

24 May 2013
Free information, as great as it sounds, will enslave us all

“While people are created equal, computers are not. When people share information freely, those who own the best computers benefit in extreme ways that are denied to everyone else. Those with the best computers can simply calculate wealth and power away from ordinary people.” Jaron Lanier is provoking as ever in this article for Quartz. […]

24 May 2013
The future of technology isn’t mobile, it’s contextual

In the coming years, there will be a shift toward contextual computing, writes Pete Mortensen of Jump Associates, defined in large part by Georgia Tech researchers Anind Dey and Gregory Abowd about a decade ago. “Always-present computers, able to sense the objective and subjective aspects of a given situation, will augment our ability to perceive […]

20 May 2013
The secret life of data in the year 2020

Brian David Johnson, Intel futurist, shows how geotags, sensor outputs, and big data are changing the future. He argues that we need a better understanding of our relationship with the data we produce in order to build the future we want. “When you look to 2020 and beyond, you can’t escape big data. Big data—extremely […]

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