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Daily insights on user experience, experience
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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

4 May 2014
New research on the use of tablets in schools

NAACE NAACE, a UK association of educators, technologists and policy makers who share a vision for the role of technology in advancing education, has published two studies on the role of tablets in secondary school education: Evolving Pedagogies for Mobile Technology in Schools A study of how tablets are being used in schools by Naace […]

24 March 2014
Crowdfunding for design: ITC-ILO campaign for training and facilitation card set

Are you a trainer? Do you facilitate meetings? The International Training Centre of the International Labour Organization (ITC-ILO, a specialised, not-for-profit UN agency and an Experientia client) is currently experimenting with crowdfunding to finance a set of 60 cards featuring participatory knowledge sharing methods. The cards are a handy tool to help workshop facilitators and […]

31 December 2013
Solving problems for real world, using design

Formally the Hasso Plattner Institute of Design at Stanford University, the D.school has made a global impact by encouraging students to find out what is most useful. Nicole Perlroth reports in The New York Times. “At the heart of the school’s courses is developing what David Kelley, one of the school’s founders, calls an empathy […]

22 October 2013
How teachers in Africa are failed by mobile learning

Only projects that work with existing education systems will improve learning and cut poverty, says Niall Winters of the London Knowledge Lab at the University of London, and he argues for a user-centred approach (rather than a technology-centric one) that is focused on understanding teachers’ practice, co-designing interventions with them and providing them with training […]

15 October 2013
Experientia redesigns online learning and training toolkit for UN affiliate

This week, the ITC-ILO officially launched the Experientia-designed website Compass: the right direction for learning and training. The site is a toolkit comprising 60 methodologies, with the aim of diffusing learning and training knowledge and tools within the ITC-ILO organisation. Experientia conducted a complete redesign of the ITC-ILO methods library (the Compass) of tools that […]

14 October 2013
New qualitative research report on tablet use in UK schools

Tablets for Schools, a UK campaign organisation that seeks to “prove the categorical case of tablets in schools”, has just published its second qualitative research report. “The report summarises findings from an evaluation study that is looking at the feasibility and educational impact of giving one-to-one Tablets to every child in school. Research for this […]

3 October 2013
Interaction-Ivrea, Arduino and Intel’s Galileo

Intel’s Arduino-compatible open-source Galileo development board was launched today in Italy at Rome’s Maker Faire. Rightfully so, as the initiative has such deep Italian roots. In 2004, a group of programmers, students and teachers at the highly regarded Interaction Design Institute Ivrea (Italy) developed the Arduino platform in order to create a small and inexpensive […]

5 September 2013
Experientia designs mobile site for UN affiliate to promote mobile learning

This week, the ITC-ILO, a United Nations affiliate, officially launched an Experientia-designed mobile site to promote mobile learning tools within the organisation. The mobile site is an internal communications tool to showcase best practice mobile learning use within ITC-ILO, and it has been designed to be optimally viewed from a smartphone or tablet. The ITC-ILO […]

28 August 2013
Exploring the use of tablets in educational settings

MindShift, a service by KQED and NPR, has published a four-part series to explore the four dimensions of using tablets in educational settings, examining how teachers can take students on a journey from (1) consumption of media, to (2) curation, (3) creation, and (4) connection. Each of the instalments explores the challenges ahead using the […]

1 August 2013
EthnographyMatters on ethnography and education

This month’s edition of EthnographyMatters is dedicated to education. Says editor Morgan G. Ames, “ethnography is unique in being able to dig below the surface and uncover the complicated processes and contingent effects of education and education reform.” Some personal highlights: Why digital inequality scholarship needs ethnography by Christo Sims, Assistant Professor in the Department […]

13 June 2013
To get the most out of tablets, use smart curation

In a second article in a four-part series on the use of tablets in educational settings, Justin Reich of MindShift examines the topic of curation. “As technologies have developed, the tools and objects of curation have become increasingly accessible. For decades, teachers have arranged collections on bookcases, but now we create playlists of songs, folders […]

22 May 2013
The future of tablets in education: potential vs. reality of consuming media

Justin Reich of MindShift has launched a four-part series to explore four dimensions of using tablets, such as the iPad, in educational settings, examining how teachers can take students on a journey from (1) consumption of media, to (2) curation, (3) creation, and (4) connection. Each of the instalments explores the challenges ahead using the […]

20 May 2013
Ericsson studies on people’s behaviors and values

Ericsson’s ConsumerLab studies people’s behaviors and values, including the way they act and think about ICT products and services. Here are some of their recent publications: How young professionals see the perfect company April 2013 A new study from Ericsson ConsumerLab called “Young professionals at work” looks at the latest generation to enter the workforce: […]

23 April 2013
Report: Survey of European schools on ICT in education

This study collected and benchmarked information from 31 European countries (EU27, HR, ICE, NO and TR) on the access, use, competence and attitudes of students and teachers regarding ICT in schools. ICT provision and use in European schools is improving but several obstacles remain. First, teachers still believe that insufficient ICT equipment is the biggest […]

13 March 2013
Will mobile education arrive in the developing world

(As if it hasn’t already). In developing countries, where smartphones and dependable cellular networks are still scarce, it’s been difficult to gauge the real impact of the mobile education movement. But with the combination of different factors — the advent of new technology, decreased pricing for data, a worldwide lust for mobile education, and a […]

28 February 2013
How teachers are using technology at home and in their classrooms

A survey by the Pew Internet & American Life Project of teachers who instruct American middle and secondary school students finds that digital technologies have become central to their teaching and professionalization. At the same time, the internet, mobile phones, and social media have brought new challenges to teachers, and they report striking differences in […]

16 February 2013
Tablet use in California and Ontario high schools – Field observations by Experientia collaborator

Francesca Salvadori (Italian blog) is an Italian high school teacher who runs a 1:1 iPad pilot program in her school, and collaborates with Experientia on the topic of digital publishing. A few weeks ago she visited five schools in California and Ontario. Putting People First provides an English translation of the first part of her […]

7 February 2013
Recent studies on the impact of tablet use in schools – an overview

2012 One-to-one Tablets in Secondary Schools: An Evaluation Study (see also here and here) Dr Barbie Clarke and Siv Svanaes, Family Kids and Youth, UK, 2012 Research was carried out between September 2011 and July 2012 and included a literature review, a review of global evaluation studies, and an evaluation of three secondary schools in […]

7 February 2013
Study on the introduction of iPads in UK secondary school

Naace, the UK’s educational ICT association, published a report last year (July 2012), entitled “The iPad as a Tool for Education – A study on the introduction of iPads at Longfield Academy, Kent“. “After a successful implementation at Longfield Academy in Kent and two terms of embedded use, the research shows some incredibly positive impacts […]

29 January 2013
New MA at UC London combining anthropology, materials and design

“The material world is a world of social potential. Social scientists should be better equipped to engage with materials and objects through ethnographic, critical, analytical, presentational and collaborative skills. Designers, artists, engineers, architects and curators should be better equipped to work with people using similar skills. The MA in Culture, Materials and Design is for […]

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