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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
7 November 2014

Technology-enabled navigation and mobility for people with sight loss

Getting around cities is a nerve-wracking experience for too many people, especially those living with sight loss. Too often it feels like public spaces and services – from parks to transport systems – are designed with insufficient consideration for the people they serve. Cities Unlocked was created to help fix this. Guide Dogs, a UK […]

9 November 2013

All technology is assistive technology

All technology is assistive technology, argues Sara Hendren in a long and very insightful article. “Honestly – what technology are you using that’s not assistive? Your smartphone? Your eyeglasses? Headphones? And those three examples alone are assisting you in multiple registers: They’re enabling or augmenting a sensory experience, say, or providing navigational information. But they’re […]

15 November 2012

Upcoming workshop on designing innovative toys for people with special needs

“Toy Design and Inclusive Play” Designing Innovative Toys for People with Special Needs Invitation to join International Creativity Workshop in Bavaria, Germany Play is crucial for all children, helping them to develop skills and to learn patterns of behaviour. Also for adults with special needs, materials for play and activity are an important aspect of […]

25 January 2012

Inclusive Design – a people centered strategy for innovation

The Norwegian Design Council has published a new resource site about inclusive design, to inform and communicate how this approach can be used as a strategy for innovation and development of more user-friendly products and services for the mainstream market. Note also that the Council will be organising the European Business Workshops on Inclusive Design […]

6 July 2011

The iPad as support for people with disabilities

The Apple tablet is helping people with disabilities by reading e-mails, voicing directions, and zooming in on text. “Apple has added features that make the iPhone and iPad easily accessible, not only to visually impaired people but also to those with hearing loss and other challenges. The iPhone 4 and the iPad 2, for example, […]

11 October 2010

Experientia supporting Flemish applied research on mobility and sustainability

Experientia is excited to be working on two applied research projects for Flanders InShape, a Flemish design promotion agency that supports and advises small and mid-size companies in Flanders, Belgium on matters related to product development and design. The ASSIST project, in collaboration with Enthoven Associates, is focused on improving mobility and communications for people […]

2 June 2010

Videos of IIT Design Research Conference

Videos of the recent IIT Design Research Conference are currently being uploaded. Here is the list of the presentations (alphabetical by speaker’s last name), with video links (where available): Tim Brown | IDEO (conference bio) We’re all design researchers now (34:15) Solving some of society’s biggest challenges today will require large scale behavior change. Tim […]

16 April 2010

Innovating for all

The book “Innovating with people – The business of Inclusive Design” provides an introduction as to how Inclusive Design can be used as a strategy for better business and as an opportunity for profitable innovation – and aims to inspire and motivate readers to use the techniques to create better products and services. It will […]

4 December 2009

Designing the Intel Reader

In a long article, the people in charge of the Intel Reader discuss the entire user-centred process of designing a new device for the blind or visually impaired which is aimed at making printed matter accessible to millions of people who find reading difficult or impossible, either because of vision problems or learning disabilities such […]

17 March 2009

A participatory website supporting families with disabled children

The Turin-based non-profit organisation Area, which supports families with disabled children, just launched its new website, developed with the intensive support of Experientia. The site, named Di.To (Disabilità a Torino), offers information and orientation to families of children with disabilities aged from 0-10 years. Experientia played a key role in the project, investigating key values […]

31 October 2008

Designers challenged to include disabled

CNN reports on how Donald Norman wants designers to be more inclusive: The future of design could see the divide between able-bodied and disabled people vanish. Don Norman , design Professor at Northwestern University in Illinois, and the author of ”The Design of Future Things,” is issuing a challenge to designers and engineers across the […]

13 August 2008

Deafness and the user experience

Because of limited awareness around Deafness and accessibility in the web community, it seems plausible to many of us that good captioning will fix it all. Lisa Herrod argues on A List Apart that it won’t. “How many times have you been asked this question: if you had to choose, which would you prefer to […]

22 September 2007

EU benchmark shows mixed results on user experience of online public services

Every year, the EU Benchmark Survey assesses the quality of online public services in Europe. For the first time, the survey also looked at the users experience when accessing on-line public services, in recognition of the growing importance of this topic, and found mixed results. From the press release: “The survey examined three elements which […]

5 August 2007

As the vision fades, the indignities grow

2 August 2007

“My New Leg”

13 April 2007

NESTA call for user-focused solutions to mental health problems

The UK’s National Endowment for Science, Technology and the Arts (NESTA) is calling for innovative project proposals from front-line workers, carers and people with direct experience of mental distress, to tackle some of the key challenges surrounding mental health in the UK, reports the eGov Monitor. The initiative forms part of the first stage of […]

14 August 2006

Participatory design – and why it’s more than user-centred-design

In a reflective article written as a follow-up to the Participatory Design conference held a few weeks ago in Trento, Italy, Ann Light dissects the difference between participatory design (PD) and user-centred design (UCD). “What is the status of the ‘users’ you are working with?” she asks. “Are they treated as providing inspiration for design […]

17 July 2006

Human integration and the death of the device

5 July 2006

Older people ‘missing out’ online [BBC]

Older people are missing out on critical services because they do not use the internet, a report says. Just 28% of people over the age of 65 have home internet access, compared to a UK average of 57% of households. As a result, pensioners cannot access government services as well as the most competitive deals […]

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