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Digital divide

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Digital divide

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

1 November 2014

The challenge of connecting the unconnected

Every time we return to or sign up for an Internet service (e.g. Facebook, Google, Gmail, YouTube, etc.), writes Hassan Baig on TechCrunch, we rely on what UX experts call a “mental model” for navigating through the choices. “A mental model is essentially a person’s intuition of how something works based on past knowledge, similar […]

20 August 2013

Exploring customer centricity in financial inclusion

CGAP (a World Bank affiliated but independent policy and research center dedicated to advancing financial access for the world’s poor) has partnered with Janalakshmi Financial Services, one of India’s largest urban microfinance institutions to implement customer centricity in providing financial services to the urban poor. As a first step, the team commissioned Innovation Labs (consulting […]

11 January 2013

Intel’s ‘Women and the Web’ report

From the press release: Intel Corporation released a groundbreaking report on “Women and the Web,” unveiling concrete data on the enormous Internet gender gap in the developing world and the social and economic benefits of securing Internet access for women. To better understand the gender gap, Intel commissioned this study and consulted with the U.S. […]

5 December 2012

What does it mean to be a digital native?

The war between natives and immigrants is ending. The natives have won, argues Oliver Joy on the CNN website. It was a bloodless conflict fought not with bullets and spears, but with iPhones and floppy disks. Now the battle between the haves and have-nots can begin. The post-millennial “digital native,” a term coined by U.S. […]

13 November 2012

A qualitative study of internet non-use in Great Britain and Sweden

Living Offline – A Qualitative Study of Internet Non-Use in Great Britain and Sweden by Bianca Christin Reisdorf (U. of Oxford, UK), Ann-Sofie Axelsson (Chalmers U. of Technology, Sweden) and Hanna Maurin Söderholm (U. College of Borås, Sweden) Paper presented at the Internet Research International Conference, October 2012, Manchester This study explores and compares attitudes […]

14 May 2012

Is the 1,9,90 rule outdated?

The BBC have just released some interesting research around participation online, writes Neil Perkin on FutureLab. The findings (the result of a “large-scale, long-term investigation into how the UK online population participates using digital media today”) have raised a little controversy since they seem to indicate that the long-term model or view of participation online, […]

13 April 2012

Digital differences in the USA

When the Pew Internet Project first began writing about the role of the internet in American life in 2000, there were stark differences between those who were using the internet and those who were not.1 Today, differences in internet access still exist among different demographic groups, especially when it comes to access to high-speed broadband […]

2 March 2012

Connected Learning

Together with a committed group of colleagues and partners, cultural anthropologist Mimi Ito has been engaged in the MacArthur Foundation’s Digital Media and Learning Initiative to address the challenge of how new media can support highly engaged, geeked out, and self-directed forms of learning, but also how it can make this kind of learning available […]

29 July 2011

Digital fluency: empowering all students

Liz Losh writes on DMLCentral on an inclusive and interdisciplinary approach to “digital literacy” that is more in keeping with the latest thinking about “digital fluency” in the field “Although “digital literacy” is often a phrase associated with programs that have utopian pedagogical visions, it also can become a term attached to rigid curricular requirements, […]

2 September 2010

A cyber-house divided

Online as much as in the real world, people bunch together in mutually suspicious groups—and in both realms, peacemaking is an uphill struggle. The Economist reports in an article that quotes Danah Boyd and Ethan Zuckerman. “A generation of digital activists had hoped that the web would connect groups separated in the real world. The […]

21 August 2010

Trapped in the Anglosphere

  Martin Kettle thinks the UK has lost sight of next door Europe, trapped as Brits are in their Anglo-centric internet. “It is hard to recall a time when the national, not just the London, mind was less informed about or engaged with Europe than it is today. Europe may still be this country’s major […]

21 August 2010

Innovation in Kenya’s informal economy

In Making Do: Innovation in Kenya’s Informal Economy, Steve Daniels of Brown University illuminates the dynamics of Africa’s informal economy to enhance our understanding of emerging systems of innovation. “Wandering through winding alleys dotted with makeshift worksheds, one can’t help but feel clouded by the clanging of hammers on metal, grinding of bandsaws on wood, […]

28 July 2010

Time to break the cyber-utopian myth

Who do you read and associate with online? Ethan Zuckerman argues in this Guardian video that cultural and linguistic barriers stand in the way of our using the internet to tackle global issues.

21 July 2010

Coercing people into a brave new digital world

Design consultant Martyn Perks thinks that a UK government-backed campaign to get the entire UK adult population online “threatens to make cyber slaves of us all.” “Is it not possible that some people simply don’t want to participate in this brave new digital world? After all, wouldn’t it be absurd to coerce people into using […]

8 December 2009

Motorola research shows technology use is becoming age-neutral

The 2009 Media Engagement Barometer commissioned by Motorola’s Home & Networks Mobility business has revealed a shift in [US] consumer influence that hasn’t been widely recognized yet: age no longer dictates a consumer’s willingness or ability to use media technology or services. In fact, all generations – Millennials (75 percent), Gen Xers (74 percent) and […]

31 October 2009

Implementing digital TV in Italy: the other side of the digital revolution

Italy is in the process of switching to digital TV, and the implementation is pretty much a disaster, as far as I can tell from the reactions in the region where I live (Piedmont). Many of the problems are technological, but not all. A volunteer force of ‘angels’ is doing what it can: Here is […]

26 July 2009

Indian Design for All newsletter features German design

The Design for All Institute India has published a special issue of its newsletter together with IDZ International Design Centre, Berlin. Guest Editor is Prof Birgit Weller. Design for All Institute Of India is a self financed, non-profit voluntary organization, located in Delhi, India, which seeks corporate and public partnership in order to carry forward […]

17 July 2009

Converting those who have no desire to be converted

80% of the transactions of the UK Government are done with the bottom 25% of society and migrating services online offers great cost savings. Yet, 17 million Britons have never been online and many of those are poor. Now the UK has a ‘Digital Champion’ in the person of Martha Lane Fox, erstwhile co-founder of […]

14 July 2009

The digital age of rights

The digitally deprived have rights too, says BBC News columnist Bill Thompson, who is quite upset about a new French law: “If it is unacceptable to cut people off from the network because their actions are commercially damaging to the record companies, why is it acceptable to offer them poor or no access to broadband […]

14 July 2009

danah boyd on new habits in a connected world

danah boyd, a researcher at Microsoft Research New England and a Fellow at the Harvard University Berkman Center for Internet and Society, got incensed at an Italian conference and bites back: “I’m 31 years old. I’ve been online since I was a teen. I’ve grown up with this medium and I embrace each new device […]

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