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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
22 October 2015

Interview with acclaimed social psychologist Sherry Turkle

Tim Adams has published a long interview with Sherry Turkle, MIT Professor of the Social Studies of Science and Technology, in the Observer (the Sunday edition of the Guardian). For nearly thirty years, writes Adams, she has been exploring the effects of digital worlds on human behaviour, and the effect that social media, virtual realities […]

15 August 2015

What is the ‘sharing economy’? A perspective from Seoul

As a Fulbright grantee, Emily Hong spent part of the last year researching the sharing economy in Seoul. One of her main findings? Korea actually has two. The first is small-scale, hyper local and socialist in flavor. This first “sharing Seoul” is largely supported by the Seoul Metropolitan government, and consists of a handful of […]

27 July 2015

New qualitative research on video consumption by UK youth

TV viewing (live, playback and Broadcaster VOD services) dominates the video viewing of all ages; however 16-24s have a more varied video diet, with TV accounting for two thirds of their total video viewing compared to the UK average of 81%. Whilst it’s great to know how young people are using video, this only tells […]

2 June 2015

The user experience of binge watching (and other behavioral shifts in the multiscreen home)

Today, consumers are prepared to spend significant amounts of time binge watching because they can determine their own viewing schedules, allowing them to watch what they want, when they want, writes Colin Morrison, Vice President of Global Sales Operations for Ericsson’s TV and media business. This behavioral shift puts more importance than ever before on […]

28 May 2015

The driverless car push ignores challenges of people and context

Autonomous or driverless cars are based on a technology push strategy. Beyond statements like “freeing up time”, “reducing accidents” and some simple scenarios on “remote parking” or “vehicle sharing”, there is far too little thought on what such vehicles imply for people’s behaviors and possible future contexts of use. Even a cursory reflection from a […]

2 April 2015

The future of loneliness

As we moved our lives online, the internet promised an end to isolation. But can we find real intimacy amid shifting identities and permanent surveillance? A long read by Olivia Laing explores this blurring between individuals and networks. In the past few years, two things have happened [and have created a profound shift in internet […]

10 October 2014

Peter Morville on creating a cultural fit

Interesting reflection by acclaimed information architect Peter Morville: “As a consultant for two decades, I’ve been a tourist in all sorts of cultures. I’ve worked with startups, Fortune 500 companies, nonprofits, Ivy League colleges, and Federal Government agencies in multiple countries. My clients have included folks from marketing, support, human resources, engineering, and design. Being […]

9 April 2014

Tell me a story: augmented reality technology in museums

Museums around the world today face the challenge of increasing and maintaining visitor numbers, especially with younger audiences. A fall in visitors is seen by most as a negative outcome, both financially and in terms of wider social and educational impact. It can happen due to a range of factors, but one of the most […]

17 December 2013

American-centric UI is leveling tech culture — and design diversity

An article with a title like this cannot but intrigue me (being a non-American leading a non-USA company) – and even more so after I found out that it was written by an American working in an American company. In a very frank and thoughtful article, Sean Madden, Executive Managing Director at Ziba, argues that […]

17 October 2012

UX articles and dissertations from Denmark

Mind Design, the Design Research Webzine of the Danish Centre for Design Research, contains a wealth of information, all available in English. Here are some highlights: Article Companies: Design Research Works in Practice Design researchers are developing new, applicable knowledge together with organisations in the private and public sector. That was the clear conclusion at […]

4 April 2012

Book: Cross-Cultural Technology Design

Cross-Cultural Technology Design Creating Culture-Sensitive Technology for Local Users by Huatong Sun Hardback, 352 pages Oxford University Press – Feb 2012 [Amazon link] The demand and opportunity for cross-cultural technology design is rapidly rising due to globalization. However, all too often resulting technologies are technically usable, yet cannot be immediately put to meaningful use by […]

21 March 2012

Helsinki Street Eats: a book about everyday food

Helsinki Street Eats: a book about everyday food By Bryan Boyer and Dan Hill, with contributions from Ville Tikka, Nuppu Gävert, Tea Tonnov, and Kaarle Hurtig. Sitra / Low2No Street food describes systems of everyday life. In its sheer everydayness we discover attitudes to public space, cultural diversity, health, regulation and governance, our habits and […]

7 December 2011

Why service design is the next big thing in cultural innovation

Rohan Gunatillake, the lead producer of festivalslab (the Edinburgh Festival Innovations Lab) gives four reasons why new thinking and tools can produce better experiences. “Here at the Edinburgh Festivals Innovation Lab, we explore how to best use new thinking and new tools to make the experience of the twelve major Edinburgh festivals even better – […]

12 October 2011

Guardian Tech Weekly podcast: creating a digital public space

Jemima Kiss examines plans for a digital public space with the British Library, the Royal Opera House and the BBC. “How can we preserve analogue culture in a digital world? Could something allow us to view, research & remix cultural items? Jemima Kiss examines plans for a digital public space – a part of the […]

30 September 2011

Truth, lies and the internet

The internet is the greatest source of information for people living in the UK today. But the amount of material available at the click of a mouse can be both liberating and asphyxiating. Although there are more e-books, trustworthy journalism, niche expertise and accurate facts at our fingertips than ever before, there is an equal […]

21 September 2011

Digital AlterNatives with a Cause?

Hivos (The Netherlands) and the Centre for Internet and Society (Bangalore, India) have consolidated their three year knowledge inquiry into the field of youth, technology and change in a four book collective “Digital AlterNatives with a cause?”. This collaboratively produced collective, edited by Nishant Shah and Fieke Jansen, asks critical and pertinent questions about theory […]

17 July 2011

New RSA Journal out

The Summer 2011 edition of the RSA Journal explores the relationship between business and social change. Brand values As the social, political and commercial spheres become more intertwined, firms are increasingly finding incentives to look beyond the bottom line. Colin Crouch explores the strong moral and commercial case for corporations to contribute to social good. […]

27 May 2011

Book: The Internet of Elsewhere

The Internet of Elsewhere: The Emergent Effects of a Wired World by Cyrus Farivar Rutgers University Press May 2011 Abstract Through the lens of culture, The Internet of Elsewhere looks at the role of the Internet as a catalyst in transforming communications, politics, and economics. Cyrus Farivar explores the Internet’s history and effects in four […]

7 November 2010

The enabling city

Italian social researcher Chiara Camponeschi has written a fascinating Creative-Commons licensed publication, The Enabling City: Place-Based Creative Problem-Solving and the Power of the Everyday (pdf), an innovative toolkit – also featured on a website – that showcases pioneering initiatives in urban sustainability and open governance. “I am a firm believer in the power of communities […]

2 October 2010

Talk by anthropologist Mimi Ito in Milan

Yesterday cultural anthropologist Mimi Ito spoke on the impact of technology on teen and youth culture at the Meet The Media Guru event in Milan, Italy. The video is available online. Cultural anthropologist, with degrees from Harvard and Stanford, Mimi Ito co-directed the Digital Youth Project, which was funded by the MacArthur Foundation and focused […]

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