by experientia
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Daily insights on user experience, experience
design and people-centred innovation Audience
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Creativity
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

12 October 2011
Guardian Tech Weekly podcast: creating a digital public space

Jemima Kiss examines plans for a digital public space with the British Library, the Royal Opera House and the BBC. “How can we preserve analogue culture in a digital world? Could something allow us to view, research & remix cultural items? Jemima Kiss examines plans for a digital public space – a part of the […]

27 September 2011
Low2No Camp: entrepreneurial ideas to activate Low2No vision

Article by Experientia® collaborator Irene Cassarino, with additional input from Jan-Christoph Zoels.   How do you create community services and business models for a carbon neutral building block before the buildings stand? Thirty Finnish entrepreneurs came together last Tuesday (20 September 2011) in Helsinki to present innovative business and service models for a carbon neutral […]

7 November 2010
The enabling city

Italian social researcher Chiara Camponeschi has written a fascinating Creative-Commons licensed publication, The Enabling City: Place-Based Creative Problem-Solving and the Power of the Everyday (pdf), an innovative toolkit – also featured on a website – that showcases pioneering initiatives in urban sustainability and open governance. “I am a firm believer in the power of communities […]

14 March 2010
Urban resilience

Merging complex systems science and ecology, resilience scientists have broken new ground on understanding—and preserving—natural ecosystems. Now, as more and more people move into urban hubs, they are bringing this novel science to the city. “Resilience theory, first introduced by Canadian ecologist C.S. “Buzz” Holling in 1973, begins with two radical premises. The first is […]

21 January 2010
Articles on Danish design research

The Danish Centre for Design Research (DCDR) is an umbrella organisation under the Danish Ministry of Culture for the design research that takes place at the Aarhus School of Architecture, The Danish Design School, Designskolen Kolding, and the Royal Danish Academy of Fine Arts, School of Architecture. The centre helps establish and promote Danish design […]

8 January 2010
A Creative Commons inspired barter market in Turin, Italy

Two articles from today’s La Stampa newspaper (translation by Mark Vanderbeeken, Experientia): Bargains without money Luca Indemni – Fabrizio Vespa “Leave your wallet at home” – that could be the slogan of the Gifts Without Money (“Regali Senza Moneta”) initiative organised by the ManaMana’ association in collaboration with the local San Salvario development agency and […]

14 July 2009
Playful innovation and simplicity by Philips

In an exploration into how games can add value to the innovation process, Philips Design has created ‘Spark’, a board game that stimulates creativity and innovative thinking. To play Spark, the players move counters representing different characters around the board, with each space along the way describing a certain situation. By considering the potential outcomes […]

19 June 2009
UK report on how cities use innovation to tackle social challenges

British Council press release: Breakthrough cities is a groundbreaking report on how cities can mobilise creativity and knowledge to tackle compelling social challenges. The report was commissioned by the British Council from the Young Foundation. Geoff Mulgan and Charles Leadbeater, established international experts in social innovation and creativity, are major contributors. The Breakthrough cities report […]

18 June 2009
Large scale user testing project as part of the Digital Britain initiative

According to NewMediaAge, the UK Technology Strategy Board (TSB), the government body for business innovation in technology, and NESTA, the National Endowment for Science, Technology and the Arts, will collaborate on digital user-centred test-bed projects, as part of the Digital Britain initiative, to develop and trial business models, network operating models and service platforms. “The […]

5 June 2009
PICNIC ’09 announces key themes

The upcoming PICNIC ’09 conference (Amsterdam, 23-25 September) just announced is key themes: Exploding Media: Exploding Story This is the story of the extraordinary transformation of Media from all the creative and technological aspects… From traditional storytelling to the impact of gaming on education; from city interaction and augmented reality to the Metaverse, this narrative […]

29 April 2009
Book “The Plenitude” – and extra thoughts on design and ubicomp

The Plenitude Creativity, Innovation, and Making Stuff Rich Gold Foreword by John Maeda MIT Press, September 2007 We live with a lot of stuff. The average kitchen, for example, is home to stuff galore, and every appliance, every utensil, every thing, is compound—composed of tens, hundreds, even thousands of other things. Although each piece of […]

24 November 2008
Turin, Italy to host first UPA European Regional Conference

Over 250 participants are expected to attend the first European regional conference of the Usability Professionals’ Association (UPA) next month. From December 4-6, 2008, the beautiful baroque city of Turin, 2008 World Design Capital, will host the conference, themed “Usability and Design: Cultivating Diversity“, with important contributions being made by companies such as Google, IBM, […]

17 July 2008
The slow suit experience

A few days ago I was part of a panel at the Biella Chamber of Commerce. Biella is a small city in the North of Italy, that became wealthy because of its textile industry, and is now coming to terms with a new global landscape that is not so favourable any more. Some companies have […]

17 July 2008
Podcast: Hello everybody… Clay Shirky at Demos

Demos, the UK “think tank for everyday democracy”, hosted a conversation with Clay Shirky a few days ago. He was in conversation with Demos Associate and School of Everything CEO Paul Miller, talking around the ideas thrown up by Here Comes Everybody: The Power of Organizing Without Organizations, his book about the social effects of […]

12 May 2008
May/June edition of Interactions Magazine

The May/June issue of Interactions Magazine just came out and some of the content is available online (and more will follow soon). The issue is all about “colliding worlds” with “interactions disciplines” becoming “more appropriately integrated into other creative disciplines (e.g. architecture and music), into business, and into the new business models that will shape […]

1 April 2008
Milan to host 2015 Expo

It’s all over the Italian press (the winners) and the Turkish press (the losers), and on a small number of international news outlets: Milan will host the 2015 Universal Exposition (a.k.a. “Expo” or “World Fair”). In a day and age when Universal Expositions are no longer the top international events they used to be one […]

22 March 2008
What does your city say about you?

Newsweek’s Katie Paul interviews Richard Florida to find out how new ‘creative classes’ are changing cities around the world and what our chosen cities say about us. Here is the introduction: Is it just a cultural quirk that the New York women in “Sex and the City” are constantly kvetching about their love lives? Not […]

12 March 2008
Creative Britain: New Talents for the New Economy

The UK government is aiming to make the country a global leader in the arts, media and advertising through initiatives including the creation of thousands of new apprenticeships and the launch of a Davos-style world creative business conference. Prime Minister Gordon Brown and the culture secretary, Andy Burnham, unveiled the action plan, Creative Britain: New […]

12 March 2008
Art Center College opening up a global debate

The world of design and innovation has greatly changed in the last decade. The challenges are more complex, more intricate, and more systemic, and therefore require an increasingly holistic and multidisciplinary approach, especially in education. Or in the words of Richard Koshalek, president of the Art Center College of Design: “The educational requirements of complex […]

27 February 2008
Yrjö Sotamaa on Helsinki’s new Innovation University

I recently interviewed Prof. Yrjö Sotamaa, President of the University of Art and Design Helsinki. Sotamaa is the man behind the initiative to start a new Innovation University in Finland, by bringing together three Finnish top universities: the University of Art and Design Helsinki (TAIK), the Helsinki University of Technology (TKK), and the Helsinki School […]

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