In her talk she discussed how we hide, reveal and misinterpret emotion online and off.
Watch video (30 min)
The speakers: pioneers Usman Haque, founder of Pachube, and Matt Jones, formerly at the BBC, Dopplr and Nokia, and now a principal at design agency BERG.
Mr Manzini is a Professor of Industrial Design at the Politecnico di Milano, and is a renowned expert in the application of strategic design for sustainability. His perspectives on systems and service design relate nicely to his core message of sustainability, yielding a compelling framework for a vision of the future city.
Craighton Berman, self-styled “resident sketchnote correspondent”, was there to cover his lecture in drawing-form.
It’s a conference for service and interaction designers, for social activists, for artists, for developers and geeks, and of course for gamers.
“Gamification has garnered a lot of attention in recent years – both from academia and industry. At the event Games, Life and Utopia we will explore the potential and the boundaries of this emerging field. We will discuss the latest research results and discuss applications, not only in games, but also as tools for behavioral change. Our speakers offer a range of different perspectives on the topic – from hands-on experience with their own gamification products to a critical position based on psychological research. We will examine the operational mechanisms of games and their wondrous capabilities to produce experiences of hope, interest, enlightenment, and fascination.”
The key event organiser is Reto Wettach, a professor in physical interaction design at the University of Applied Sciences in Potsdam/Germany (and a former professor at Interaction Design Institute Ivrea).
Don Norman – Emotional Design for the World of Objects
Welcome to the world of atoms. The human body is part of the physical world. It savors touch and feeling, movement and action. How else to explain the popularity of physical devices, of games that require gestures, and full-body movement? Want to develop for this new world? There are new rules for interacting with the world, new rules for the developers of systems.
(longer abstract and audio)
Kelly Goto – Beyond Usability: Mapping Emotion to Experience
Addiction or devotion? The complexity of our relationships between connected experiences, devices and people is increasing. Stanley Kubrick once said a film “should be a progression of moods and feelings. The theme, what‛s behind the emotion, the meaning, all that comes later”.
(longer abstract and audio)
Bryan Rieger & Stephanie Rieger – Letting Go
Design (or if you prefer—user experience) is at a crossroads. In our globalized, hyper-connected world, users no longer need to wait for us to create experiences for them. As we debate the value of design thinking, the usefulness of the next API, or strive to craft the ultimate cross-platform experience—users are sorting this out on their own, using whatever service or technology is “good enough” for them at the time.
(longer abstract and audio)
Craig Mod – What Is the Shape of the Future Book?
What are the core systems comprising the future book? What are the tools that need to be built? As designers we will need to provide the scaffolding for these systems. The interfaces for these tools. Not just as surface, but holistically—understanding the shifting of emotional space, the import of the artifact, the evocation of a souvenir, digitally.
(longer abstract and audio)
Frank Chimero – Oh God, It’s Full of Stars
The relationship between digital and physical products is larger than if it exists on a hard drive or a shelf. It’s the tension between access and ownership, searching and finding, sharing and collecting. It’s a dance between the visible and the invisible, and what happens when we’re forced to remember versus when we are allowed to forget. How does this affect us—not just as makers, but as consumers of these products?
(longer abstract and audio)
Dan Hon – The Full Stack of Entertainment: Storytelling, Play and Code
Forget transmedia. Forget alternate and augmented realities. Forget multimedia magazines, tablets, phones and puzzling QR codes. Our challenge lies in figuring out the full-stack of entertainment, designed from the bottom right to the very top: for phones, physical objects—part of the Internet of things or otherwise—tablets and conventional computing devices, where art, code and design mesh together perfectly with directorial vision.
(longer abstract and audio)
Kars Alfrink – The Transformers
In this talk, Kars Alfrink – founder and principal designer at applied pervasive games studio Hubbub – explores ways we might use games to alleviate some of the problems wilful social self-seperation can lead to. Kars looks at how people sometimes deliberately choose to live apart, even though they share the same living spaces. He discusses the ways new digital tools and the overlapping media landscape have made society more volatile. But rather than to call for a decrease in their use, Kars argues we need more, but different uses of these new tools. More playful uses.
(longer abstract and audio)
Matthew Sheret – Pocket Scale
I punch in a keycode and enter the office. Three steps through the door I swipe my travelcard against an old wooden box, which starts spitting out a radio station based on forty million people’s answer to the question ‘What songs would a Joy Division fan like?’ The sexyfuture arrived yesterday, and it colonised my pockets.
(longer abstract and audio)
Kevin Slavin – Reality is Plenty
Lately, Augmented Reality (AR) has come to stand for the highest and deepest form of synthesis between the digital and physical worlds. Slavin outlines an argument for rethinking what really augments reality and what the benefits are, as well as the costs
(longer abstract and audio)
Jake Barton on Urban Collaboration and Storytelling
What will inspire and connect cities of the future?
At our core, we are linked together by the stories that we collectively tell. How can we create experiences that can bind us to each other, even as our technologies, economics and cultures are increasingly diverse and challenging?
Drawing on examples from the 9/11 Memorial Museum, Change By Us and the Frank Gehry-designed Eisenhower Memorial, Jake Barton explores collaboration at the urban scale.
V. H. Celaya and R. A. Celaya on Art to the People!
Victor Hugo Celaya and Ricardo Andrés Celaya are the founders of ARTO – Art Beyond Museums, which main objective is to take ART TO THE PEOPLE.
The Celaya brothers explore the power of art as a communication tool, an instrument to integrate cities and a vehicle for change. They discuss how disruption plays an essential role in making this happen. They share their experiences producing innovative art projects with the sole intent of promoting social inclusiveness and empowering people.
Lorenzo de Rita on The Best City Never Seen
It seems that history is full of cities thought up, imagined, and dreamed of, that were eventually never realized. Admirable projects, magnificent places, utopian plans… human fantasy has built many more cities than what we see on a map.
The Best City Never Seen is a 20-minute tour into the ruins of paleo-futuristic cities hoping to inspire a new way of thinking about cities and discovering the latent potential of the cities we now live in.
Adam Greenfield on Another City is Possible
So where do we find ourselves, after a solid decade of smart city rhetoric? What was promised to us, what has been delivered, what were the results, and what remains possible? Which cities have successfully capitalized on emergent technology, and which have made the wrong bets? Whose interests are reflected in smart city discourse, and whose have tended to be overlooked or pushed to the side?
This talk with Urbanscale founder and managing director Adam Greenfield aims to cleave hype from genuine potential, decode the claims currently being made for urban informatics, and lay out a set of criteria by which future proposals can be evaluated.
Ben Hammersley on Rioting, Ballet and Elvis’s Hips
Smart cities, ubicomp, and other technological wonders are all very well, but cities are made of people, and people are weird.
Ben Hammersley looks at how cultures and society change, how technology can outpace good manners, and how designers and makers can change the world without getting into a fight, punching an artist, or taking off their ballet shoes. Featuring music, silly jokes, some quantum physics, and no slides whatsoever!
Eric van Heeswijk and Jasper Koning on Holland from Above
Ever wondered if Holland runs like a clock, how does it look? And why doesn’t it go wrong? Holland from Above is a project from innovative Dutch broadcaster VPRO where cameras take the bird’s eye view on the Netherlands and discover the beauty of patterns and stories you have never heard before.
What makes the project even more special is the unique data visualization, for TV, but in an interactive form also on the web. Jasper Koning and Erik van Heeswijk explain why the VPRO wants to do this complex and labor intensive crossmedia project and let you peek behind the scenes.
Matthias Hollwich on the Aging City
We have to start a revolution! The way we age in America is inhumane and inadequate. We might live a good life after retirement, but the last three years are hell. There are 17,000 nursing homes in America, and 17,000 reasons to not move into any of them. The dignity of aging needs to be reinstated and we cannot do that by chasing eternal youth.
Matthias Hollwich, architect and co-founder of HWKN and Architizer, explores a new way for society to deal with aging, by outlining how we can pioneer our own future selves, and how architecture and urbanism can be re-engineered to support new living typologies, service proximities, and social relevance and space. Become part of the New Aging revolution and join the conversation!
Lawrence Lessig on Help U.S.
How are governments responding to the entitlement, engagement and sharing brought about by the Internet? How can policy “mistakes” be fixed in “high functioning democracies”?
Harvard law professor and Creative Commons founder Lawrence Lessig describes how policy errors in the United States are having unintended negative consequences and he implores “outsiders” to help US to correct its mistakes with balanced, sensible policy alternatives.
William McDonough / Green Challenge Keynote Lecture
Opening keynote lecture at the Green Challenge Award Ceremony by honorary jury chair and sustainability architect and author William McDonough.
Scott Snibbe on Biophilia, An App Album
Media artist and developer Scott Snibbe present Björk’s Biophilia – the first app album – and discusses how the emergence of music apps for mobile devices promises to reacquaint listeners with an immersive, intimate music experience that has been lost in the age of the digital download. He will particularly share Björk’s view, which he enthusiastically embraces, on how technology can bring people closer to nature and music.
They contain drafts of papers and workshop abstracts, and photos and abstracts from Pecha Kuchas and Artifacts.
Print proceedings will be mailed to conference participants and will be available through Anthrosource from October 21.
Download draft proceedings (pdf, 385 pages)
The event focused on innovations and designing solutions to transform the experience and delivery of health care.
Videos of most of presentations are now online. Speakers are listed here in the order of the presentation schedule.
SESSION: DESIGNING SOLUTIONS
Opening [18:26] by John Hockenberry
Journalist and Commentator
Four-time Peabody Award winner and four-time Emmy Award winner John Hockenberry has broad experience as a journalist and commentator for more than three decades. Currently, Hockenberry is host of the live public radio morning news program “The Takeaway,” produced by Public Radio International and WNYC New York. He is a former anchor for MSNBC and correspondent for NBC News, ABC News, and National Public Radio. He has been a regular commentator for “The Infinite Mind” radio program on mental health issues and host of the four-part Public Broadcasting Service documentary “Remaking American Medicine.”
Design for social impact [11:26] by William Drenttel
Director, Winterhouse Institute, and Publisher, Design Observer
William Drenttel is a partner at Winterhouse, a design practice in northwest Connecticut that focuses on online publishing, health care and education, and design programs of social impact. He is the publisher and editorial director of Design Observer, the leading international website about design, urbanism, social innovation and visual culture.
“Prove it” kills innovation [19:57] by Roger Martin
Dean, Rotman School of Management, University of Toronto
Martin writes extensively for newspapers and magazines, including Financial Times, BusinessWeek, Washington Post, Fast Company and The Globe & Mail. For Harvard Business Review, he has written 11 articles and authors a regular blog. His books include The Responsibility Virus (2002), The Opposable Mind (2007), The Design of Business (2009), and the forthcoming Fixing the Game (May 2011), plus two books co-authored with Mihnea Moldoveanu, The Future of the MBA (2008) and Diaminds (2009). In 2010, he was named by BusinessWeek as one of the 27 most influential designers in the world. The previous year, The Times (of London) and Forbes.com included him as one of the 50 top management thinkers in the world (#32).
Small x Many [18.10] by David Webster
Partner at IDEO, Global Health & Wellness Practice Lead
David Webster knows from experience that design thinking can massively improve the health care ecosystem for patients, professionals and organizations. He is inspired by the rapid escalation of technologies and a new generation of colleagues who are looking to create meaningful impact in the field. He sees a broad range of opportunities for innovation, from advancing surgical tools to developing consumer brands that make healthful eating irresistible.
Designing Solutions: Through the Patient’s Eyes [22:53] by Chris Hacker
Chief Design Officer, Global Strategic Design Office, Johnson & Johnson Group of Consumer Companies
Hacker’s passion is bringing awareness to designers of their power in the business world to make sustainable design a key paradigm of design process and, therefore, make the products and materials produced more ecologically friendly to the planet.
Hanky Pancreas [07:06] by Jessica Floeh
Jessica Floeh, a human-centered designer and 2010 graduate of Parsons The New School For Design, began Hanky Pancreas™ during her master’s thesis, addressing a theme of design, technology, and the human condition. For her research, she focused on the socio-psychological impact of wearable diabetes technologies and worked with a group of women with diabetes in New York. Through them, she was inspired to create designs that would ignite conversation and support in everyday environments.
SESSION: CORPORATE CREATIVITY
Changing The Way People Eat [17:29] by Dondeena Bradley, Ph.D.
Vice President, Global Design and Development, Nutrition Ventures PepsiCo
Designing and developing holistic solutions that target the special nutritional needs of consumers who have diverse health issues, such as obesity and diabetes.
Mastering Work [18:53] by James Hackett
President and Chief Executive Officer, Steelcase Inc.
James Hackett is president and chief executive officer and director of Steelcase Inc., the global leader in the office furniture industry. Steelcase delivers a better work experience to its customers by providing products, services and insights into the ways people work. Its portfolio includes architecture, furniture and technology products.
Who was the Shooter’s Doctor? Away from Episodes of Care [21:11] by Paul Grundy, M.D., M.P.H., FACOEM, FACPM
Director, IBM Healthcare Transformation
An active social entrepreneur and speaker on global health care transformation, Dr. Grundy is focused on comprehensive, linked, and integrated health care and the concept of the Patient Centered Medical Home.
Discussion about the role of design in a tech-driven healthcare company [32:25] with Beth Comstock and Bob Schwartz
Respectively Senior Vice President/Chief Marketing Officer and General Manager of Global Design, GE
Beth Comstock leads the company’s organic growth and commercial innovation initiatives, and the sales, marketing and communications functions. She is responsible for the GE-wide business platforms ecomagination, devoted to reducing environmental impact with new technology, and healthymagination, focused on achieving sustainable health through innovation by lowering costs, improving quality and reaching more people.
Bob Schwartz is responsible for overseeing the Global Design function encompassing human factors, industrial design, ergonomics, and user interface and design research. As a strategic driver of business growth, his team focuses on the look, feel, usability and end-to-end experience of GE Healthcare (GEHC) products and services.
SESSION: RABBLE ROUSERS
Connective Tissue: What’s a designer to do? [33:24] by Allan Chochinov
Partner and Editor in Chief, Core77; Chair, MFA Products of Design, SVA
Allan Chochinov is a partner of Core77, a New York-based design network serving a global community of designers and design enthusiasts, and Chair of the new MFA in Products of Design graduate program at the School of Visual Arts in New York City.
Integrative Innovation [15:21] by Halle Tecco
Founder and Managing Director, RockHealth
RockHealth is the first seed-accelerator devoted exclusively to health apps. Tecco recognized the need and potential for startups in the interactive health space while working at Apple’s App Store covering the health and medical vertical.
Hello Health [28:47] by Jay Parkinson
Physician and Co-founder of Hello Health
Instead of pills and scalpels, Jay Parkinson, M.D., M.P.H., uses creative design to improve health. He is a pediatrician and preventive medicine specialist with a master’s degree in Public Health from Johns Hopkins. Dr. Parkinson appreciates aesthetics, our rapidly changing culture, and our health. And he straddles lines: Both pop culture and traditional health care have embraced his ideas. He is a partner in The Future Well, which creates engaging experiences that inspire health and happiness.
Health Leads [21:51] by Rebecca Onie
Co-founder of Health Leads
Last year, Health Leads trained and mobilized a corps of 660 college volunteers serving nearly 6,000 low-income patients and their families in Baltimore, Boston, Chicago, New York, Providence, R.I. and Washington, D.C.
Design at the Mayo Center for Innovation [23:43] by Lorna Ross
Creative Lead and Manager, Mayo Clinic Center for Innovation Design Team
Lorna Ross has 16 years’ experience working in design and design research, with the past nine years focused on health and health care. She is a graduate of The Royal College of Art, London.
SESSION: COMMUNITY INTERVENTIONS
Cultural Co-Morbidities [23:12] by John Thackara
Writer, educator and design producer
At Transform 2011, John will share with us the story of two projects he commissioned in the UK: Alzheimer 100 which is about the collaborative design of services to support caregivers; and DaSH [Design and Sexual Health] whose focus is on distributed Peer-to-Peer health information exchange. He will describe what happened as these two live prototypes impacted on the larger health and policy ecology.
The ECHO Project [17:07] by Sanjeev Arora, M.D., FACP, FACG
Director of Project ECHO (Extension for Community Healthcare Outcomes)
Dr. Arora developed the Project ECHO model as a platform for service delivery, education and evaluation. Using video-conferencing technology and case-based learning, primary care providers from rural and underserved areas and prisons are trained and mentored by ECHO’s medical specialists to deliver best-practice management of complex health conditions in their communities or correctional institutions. A key component of the ECHO model is an innovation known as Knowledge Networks, in which the expertise of a single specialist is shared with numerous primary providers through telehealth clinics, thereby increasing access to care in rural areas without having to recruit, retain and fund additional providers.
Overshooting the moon [32:06] by Joseph Kolars, M.D.
Professor of Medicine, Senior Associate Dean for Education and Global Initiatives University of Michigan Medical School
Joseph Kolars obtained his M.D. degree in 1982 from the University of Minnesota Medical School, pursued internal medicine training in Minneapolis, and completed postgraduate training in gastroenterology at the University of Michigan in 1989. At the University of Michigan he oversees the associate deans responsible for the education programs, as well as global health initiatives for the medical school. Over the past four years, much of his work has focused on innovations that strengthen education systems to improve care in Africa and China.
Empowering Architecture [24:34] by Michael Murphy
Executive Director, MASS Design Group
Michael Murphy co-founded the MASS Design Group in 2008. Murphy’s firm led the design and construction of the Butaro Hospital in Rwanda, which opened in January 2011.
Food Oasis [05:17] by John Crowley
Director, Engineering Group, MAYA
Crowley led the MAYA team that created FoodOasis, an end-to-end platform for closing the gap on healthy, affordable food. The FoodOasis solution focused on a critical consumer need and developed a complete solution to benefit consumers, providers and communities. MAYA believes that the challenges in health care today can only be addressed with a similar, systems-level approach that focuses on the deep, real-world challenges of consumers to drive toward business and public-sector innovation.
SESSION: INSPIRING HEALTH
Creating Consumers in Healthcare [19:13] by Dawn M. Owens
Chief Executive Officer, OptumHealth
Dawn Owens is chief executive officer of OptumHealth, a UnitedHealth Group business and one of the nation’s largest health and wellness companies. She leads nearly 11,000 employees in delivering information, tools and solutions that people use to navigate the health care system, finance health care needs and achieve their wellness goals.
Meet the Patient [19:34] by Gianna Marzilli Ericson and Augusta Meill
Respectively Senior Strategist Service Design and Vice President, Continuum
Gianna Marzilli Ericson combines expertise in research and design to understand people’s needs, desires and behaviors and to create compelling experiences based on that understanding. She is passionate about improving health sector services and believes wholeheartedly in the power of social science and design to inform each other.
Augusta Meill believes in the power of design to change lives. As a vice president at Continuum, a global design and innovation consultancy, she works with clients to drive business impact by creating experiences that make a real difference for people.
Paths to Resilience [25:49] by Andrew Zolli
Andrew Zolli is a futures researcher who studies the complex forces at the intersection of technology, sustainability and global society that are shaping our future. He is the Curator of PopTech, the thought leadership and social innovation network, which has pioneered new programs to train social innovators and scientists; and spurred significant advances in mobile healthcare, education, sustainability, and a number of related fields.
Anatomy of a Tweet [14:25] by Maggie Breslin
Senior Designer/Researcher, Center for Innovation, Mayo Clinic
Maggie Breslin believes strongly that good conversation is a critically important, but largely ignored, component of our health care system and champions this idea whenever she can.
I Like Doctors” [27:11] by Dave deBronkart
Patient Advocate, e-Patient Dave
Dave deBronkart, better known on the Internet as “e-Patient Dave,” may be the leading spokesperson for the e-Patient movement. e-Patients are described as empowered, engaged, equipped and enabled.
The theme of this year’s Chi Sparks conference was ‘HCI research, innovation and implementation’, and more in particular the very important contributions that good HCI research makes in realizing successful, innovative, new products or services that have a genuine impact on people’s lives.
User experience research and practice – two different planets? [video 32:56]
Virpi Roto, user experience researcher, Aalto University and University of Helsinki, Finland
Good user experience (UX) is increasingly important for profitable business: once utility and usability are taken for granted, successful companies design for experiences. But how to manage the fuzzy thing called user experience in product development? Can UX research help UX work in practice? This talk discusses the impact of business goals on UX research and the transfer of UX research results into practice.
User-centered design – a reality check [video 36:09]
Jasper van Kuijk, Faculty of Industrial Design Engineering, TU Delft
In the past years scores of methods for user-centered design have been developed – and validated. But do they really work? In reality that is. In practice user-centered product development is hectic and messy, at best. This presentation discusses barriers and enablers for usability in the development practice of electronic consumer products, identified through three case studies across 10 product development groups.
Motors and Music – explorations of tangible interaction [video 48:26]
Bill Verplank, Stanford University
Human-computer interaction is spreading into every-day objects like phones, cars, toys, books and instruments. Many interactions are implicit (the door “does the right thing” when I approach); others are more “explicit” (I push it). How do you know what the door is doing (e.g. “not allowed”)? Can you control it more expressively (e.g. “fling”). If the door has a motor in it; can we “feel” the force/motion/inertia/reluctance?
Music and musical performance are a challenge to HCI. Some of the best performances require precise expressive motions. I will describe experiments which use active force feedback (haptics) in the design of musical controllers. There are lessons for a broad range of interaction designers.
The course is aimed at students, graduates, professionals and anyone interested in the issue of public space and urban regeneration.
The lectures (entirely in English language) will be held by professors of the Politecnico di Torino, University of Eastern Piedmont and St. John International University, as well as members of Izmo, and will face issues related to public space with the aim of providing insights in a broad and multidisciplinary manner.
In addition, participants will have the opportunity to directly experience several methods of field research (urban drift, urban missions, interviews) that will allow them to observe and make contact with the territory and its inhabitants.
Finally, the training will be enriched by a series of meetings with experts and professionals: informal moments during which students will have the opportunity to interact and engage with those who work in the public space, such as members of Izmo.
At the end of the lecture series, participants will intervene effectively in the public space, designing and implementing a series of installations, parts of an overall project for the redevelopment of District 7 in Turin.
“Few people need an excuse to spend time in Florence, so it speaks volumes for the organisers of Frontiers of Interaction, a two-day gathering focused on design and digital interaction, that they attracted a strong enough line-up to draw participants away from the glory of the Basilica di Santa Maria del Fiore and the Uffizi. Other than a thought-controlled drone emerging through dry ice and — this is Italy, after all — an excellent lunch, the highlights enjoyed by a lively, engaged crowd included [presentations by Zdenek Kalal, Lynn Teo, Chris Cunningham, Amber Case and Mark Coleran].”
As a craft, design for printed media has a rich history. Several generations of designers have pushed its boundaries in countless directions. It has been shaped over several hundred years as both a functional and aesthetic discipline, with a deep foundation of principles, practices, theories, and professional dialogue.
In comparison, Interaction and UI Design is still a relatively young field. Its history has largely been driven by technology and functional goals. The dialogue around it has been centered on usability, which has been its purpose in the context of technological advancement. The visual language of UI has evolved from that standpoint: that it should evoke the familiar, analog experience of tools, buttons, knobs, and dials. That foundation has led to a very specific visual language in interactive experiences.
In the past ten years however, the relevant technologies that support the design of Interfaces – displays, processing speeds, and rendering engines – have matured to a point that they provide a more capable canvas for design. Meanwhile, our culture has become visibly more comfortable with the technologies that surround it. These combination of trends are creating an important inflection point for designers. The aesthetic experience of the digital surface can now be considered and explored in a more sophisticated manner.
The high-level conference, which also featured Peter Dröll, the European Commission’s Head of Innovation Policy, was organised by the SEE project, a network of eleven European partners engaging with national and regional governments to integrate design into innovation policy.
The summary of the event is now available on pages 10 to 12 of the latest SEE Bulletin, the only publication entirely dedicated to exploring matters related to design policies and programmes for design support.
Also in the publication:
- A discussion on design supply and demand and the policy repercussions by Dr Qian Sun of the University of Salford;
- A policy map with interviews from Italy, Finland, Estonia and South Korea;
- Background on Dublin’s bid For World Design Capital 2014;
- Case study on Argentina’s seminar programme ‘Design and Business, Concepts that Merge’;
- Case study on Wales’ Service Design Programme;
- A short concluding reflection on the SEE project legacy.
(Conference presentation and audio recordings are also available for download)
NESTA is the UK’s National Endowment for Science, Technology and the Arts – an independent body with a mission to make the UK more innovative.
The event, which was chaired by NESTA’s Rachel Grant, explored how robotics and new collaboration tools can emulate being there in person, and how we can make better use of email and video conferencing without ‘information overload’.
The conference will take place at the Milan Polytechnic on 22-25th June, with the focus on “How can Design Research serve Industry? – Design visions, tools and knowledge for industry,” thus trying to stimulate the discussion on user driven design within the context of other design approaches and its role for industries.
Mark will co-chair the track on “Innovative ways to explore User Centred Design”, in partnership with Anna Meroni, Assistant Professor in Service and Strategic Design at the Milan Polytechnic, as well as researcher in the DIS (Design and Innovation for Sustainability) research unit of the Polytechnic’s acclaimed INDACO department.
Jan-Christoph will participate in a Thursday evening roundtable discussion together with Federico Ferretti (Continuum), Christian Palino (IDEO), and Jon Kolko (Frog Design).
The DPPI conference originally began through the desire to move away from talking purely about usability, and look at the role of experience in human-product interaction. As products and services in mature markets become increasingly standardised, the DPPI organisers realised there was a space to debate the the end-user’s perception of products, and to explore a more experiential approach to innovation.
The conference will provide a mix of workshops, paper presentations and other activities. It aims to get participants “listening, doing, researching, designing, discussing, learning and having fun.”
Keynote speakers are:
As a member of the conference’s scientific committee, Mark has also been responsible for reviewing some of the conference papers.
Registration for the conference is still open.
City as a platform (video)
In her role as Chief Digital Officer for the City of New York, Rachel Sterne is tasked with strengthening the City’s digital media presence and streamlining internal digital communications.
In her talk Sterne demonstrated recent innovations that are shaping the city’s future. Mentioning how city resident participation is crucial with a real-time approach, attendees were shown “The Daily Pothole,” a Tumblr that tracks the D.O.T.’s progress in filling potholes in the five boroughs and its companion app, the roll-out of QR code technology on building permits, the NYC 311 app, as well as fielding service requests via Twitter.
Industrial Design: ID For The City (alternate) (video)
Duncan Jackson and Eoin Billings (interview), are both partners at Billings Jackson, a design firm specializing in public spaces. They spoke about their work, history and how they bridge the gap between architecture and manufacturing. Instead of re-inventing the wheel, they appreciate and embrace the the urban landscape for what it is. Crafting solutions that interpret design vision in city environments is their forté and the duo explained the value in understanding the intricacies of each place, culture, and its residents before beginning a new project. Their approach is exemplified through their architectural work, with city life exuding from each structure rather then being blurred by it.
Urban culture – doing things together, trying out and evaluating later, joining in – is key to building those better places to live. Low2No is Finland´s flagship project on low-carbon happiness. Through designing differently and doing things together we show how the future can be brighter and smarter. Low2No is an initiative of Sitra, the Finnish Innovation Fund, and Experientia is actively working there on the behavioural change for sustainability strategy.
Low2No Camp happens in two parts. The first part takes place in DMY Berlin International Design Festival (1-5 June 2011), where the group is an exhibitor in the Maker Lab-section. On the way to Berlin and back to Helsinki they workshop and take their ideas to the next level. In the second part that happens in Helsinki we will make the ideas in to reality.
The seminar discussed projects that work with a variety of social and economical actors, including companies, territories and individuals, and the facilitating role that service design can play in this context.
“Connectivity is a key element in the current behavioural change approach, that started through the development of ICT technologies, and is nowadays branching out to underpin new ways to work, produce, socialise, be creative and live. Behavioural change for sustainability is the output of novel social mechanisms that are interesting to be looked at on many levels: people, companies, organisations, institutions. They are all coming together to exchange knowledge, to share experiences, to find solutions, to discuss and confront. Collaboration and connectivity are keywords that feed visions and scenarios of sustainable and collaborative futures.This theme has been explored during the seminar in relation to Creative Industries and Sustainability in order to learn by discussing, by debating, by sharing experiences and insights, and by identifying hot-spots and synergies.”
Two of Experientia’s key staff members – Irene Cassarino and Camilla Massala – presented and discussed our experience in creating a behavioural change for sustainability strategy at the Low2No project in Helsinki, Finland.
Other participants included Alessandro Belgiojoso (Project Leader, 100 cascine); Clare Brass (Director, SEED Foundation); Emily Campbell (Director of Design, RSA); Alberto Cottica (Project Leader, Kublai): Jeremy Davenport (Co-founder and Deputy Director of the Creative Industries KTN); Rosie Farrer (Development Manager, Public Services Lab, NESTA); Cristina Favini (Strategist & Manager of Design, Logotel; Project & Content Manager, Weconomy); Mark Leaver (Global Markets Advisor, Creative Industries KTN); Katie Mills (Knowledge Transfer Consultant at the University of the Arts London); Alison Prendiville (Deputy Director of C4D (Centre for Competitive Creative Design) and Course Director MDes Innovation and Creativity in Industry at London College of Communication, University of the Arts); Ben Reason (Director and Founder, Live|Work); Roberto Santolamazza (Director, Treviso Tecnologia); Adam Thorpe (Reader, Design Against Crime Research Centre (DAC), Central Saint Martins College of Art and Design); in addition to the INDACO Department team (Venanzio Arquilla, Stefano Maffei, Anna Meroni, Marzia Mortati, Giuliano Simonelli, and Beatrice Villari).
She has posted a few highly interesting background interviews:
Experientia partner Jan-Christoph Zoels is planning to attend the conference and workshop.