by experientia
Searched by tag:
Co-creation
Daily insights on user experience, experience
design and people-centred innovation Audience
Searched by tag:
Co-creation
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

15 August 2013
By Us, For Us: The power of co-design and co-delivery

At the core of a People Powered Health approach is collective ownership of health and wellbeing. Professionals need to start from the position of not necessarily knowing the right answer, which is a significant challenge. Creating a health system driven by the people within it, not by the institutions that provide care, requires engagement in […]

15 November 2012
The Talking Circles conference format

The Designing Design Education for India (DDEI) Conference, which will take place in March 2013 in Pune, India, has an unusual, but engaging format: “This will be an interactive conference. Unlike other conferences where the presenters speak from one side and the attendees are mere spectators or at the most the discussion is confined to […]

18 October 2012
The Club of Helsinki – co-creation of urban development projects

The Club of Helsinki is a non-profit organization that offer possibilities to co-create urban development projects that prototype new integrated and sustainable business and management models. The organization is founded by designer Ilkka Suppanen and strategist Tanya Kim Grassley, in close collaboration with innovator Karina Vissonova and ambassador Brent Richards. In 2013 The Club of […]

17 October 2012
UX articles and dissertations from Denmark

Mind Design, the Design Research Webzine of the Danish Centre for Design Research, contains a wealth of information, all available in English. Here are some highlights: Article Companies: Design Research Works in Practice Design researchers are developing new, applicable knowledge together with organisations in the private and public sector. That was the clear conclusion at […]

7 September 2012
Service design in tourism

SDT2012 was the first international conference on service design thinking in the travel and tourism industry. For the first time, the conference brought together a community interested in the practical application of service design thinking within the travel and tourism industry. The conference was the closing event of the project “Service Design in Tourism” funded […]

24 July 2012
Co-design in innovation

In a short post on the Huffington Post blog, author Soren Petersen describes how co-design – when firms and non-design users jointly design business and product offerings – is seen as a potential new avenue for breakthrough innovation in design. “Inviting expert users and normal users to contribute their ideas has been used in design […]

15 June 2012
Participatory design in action at Experientia

As a people-centred design company, Experientia® frequently uses participatory design methods in its projects. We believe that people are usually the best experts on their own lives, and participatory methods help us to tap into that expertise, to create an outcome that really matters to people. Over the years, we have used participatory workshops and […]

4 June 2012
UX challenges when building collaborative consumption platforms

Rachel Botsman, founder and chief innovator of the Collaborative Lab (part of the Collaborative Consumption movement) writes that the biggest initial barrier to implementing Collaborative Consumption ideas is typically inertia. Some common questions are: “How do we use technologies to enable trust between strangers? What’s the best approach for building critical mass? How do we […]

11 May 2012
People-powered health co-production catalogue

The people at Nesta, the UK innovation charity, think that co-production is potentially transformative and its power comes from re-framing the problem and re-establishing relationships to enable more holistic and people-centred approaches. Co-production can also tackle the lack of trust between some users and professionals, a dependency culture where people look to the state to […]

25 April 2012
The Kickstarter revolution

The first campaign to break the 1-million-dollar barrier in this revolutionary crowd-funding platform was an industrial design project. Could Kickstarter transform the design industry as we know it? A design report from New York by Joseph Grima on FastCo.Design. “Put simply, Kickstarter allows anyone with an idea for a “creative project” to seek backing for […]

25 April 2012
The process of co-creation with users

In an article for UX Magazine, Catalina Naranjo-Bock provides a solid general description of co-designing processes: “The practice of co-design allows users to become an active part of the creative development of a product by interacting directly with design and research teams. It is grounded in the belief that all people are creative and that […]

22 April 2012
How to create products hand in hand with your customer

In his book “Wicked problems: Problems worth solving“, author John Kolko (founder and director of Austin Center for Design) argues that involving end users in the entire design process ensures a humane design solution. He now summarises his argument in this article for FastCo.Design. “Cultural probes literally probe a given culture, poking at society and […]

17 April 2012
People-powered health

People Powered Health is a programme from NESTA, the UK innovation charity, to support the design and delivery of innovative services for people that are living with long term health conditions. The programme focuses on co-production – that people’s needs are better met when they are involved in an equal and reciprocal relationship with professionals […]

19 March 2012
Four new chapters on interaction-design.org

Four new chapters of the interaction-design.org resource are now available: Requirements Engineering from an HCI Perspective by Alistair G. Sutcliffe The chapter is structured in six sections. In the section 13.1, the Requirements Engineering process is described. This is followed in section 13.2 by a review of scenario-based approaches which illustrate the convergence between Requirements […]

14 March 2012
It’s cooperation, stupid

The argument of this pamphlet, written by Charles Leadbeater for IPPR (the Institute for Public Policy Research, the UK’s leading progressive thinktank) is that we should jettison the assumption that humans are selfish, first and foremost. Instead, we should start from the assumption that most of the time, most people want to be cooperative. Download […]

1 December 2011
End-user development

Chapter ten of the interaction-design.org resource is now available in preview and deals with end-user development. Computer users have rapidly increased in both number and diversity. They include managers, accountants, engineers, home makers, teachers, scientists, health care workers, insurance adjusters, salesmen, and administrative assistants. Many of these people work on tasks that rapidly vary on […]

20 November 2011
Enabling codesign

The term co-design refers to a philosophical and political approach to design best applied throughout the design life cycle. Codesign builds on the methods and principles of Participatory Design which assumes ‘users’ are the experts of their own domain and should be actively involved in the design process. This article explores some of the methodological […]

28 August 2011
Kids today need a licence to tinker

Forget the dysfunctional approach of the national curriculum, we need to open young minds to the creative possibilities of computing, writes John Naughton in today’s The Observer. “Instead of laying the dead hand of key stages 1-4 on our children, we could be opening their minds to the disruptive and creative possibilities of computing and […]

6 August 2011
Home builders need to look beyond the focus group to learn what buyers want

Architects and construction companies can learn a lot still from the techniques of ethnographers and UX designers. Here is an example from the Real Estate section of the Washington Post: “What do home buyers want? For more than two decades, home builders have sought to answer this perplexing question by sifting through the information gleaned […]

3 August 2011
Ezio Manzini on the economics of design for social innovation

Sarah Brooks of Shareable has just published the second part of her interview with the Italian design strategist Ezio Manzini, who is one of the world’s leading experts on sustainable design, author of numerous design books, professor of Industrial Design at Milan Polytechnic, and founder of the DESIS (Design for Social Innovation towards Sustainability) network […]

Show more articles