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Daily insights on user experience, experience
design and people-centred innovation Audience
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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

21 August 2010
Do you own your device, or it you?

On August 12, at noon, ZDNet Australia organised a live broadcast on the future of email. The discussion delved into the issues and challenges facing email in its current state, and looked at how social media is changing the way we exchange information. The panel of local and global communications experts included Genevieve Bell, Intel […]

30 July 2010
Genevieve Bell’s Digital Futures report released

In 2009, Dr. Genevieve Bell, an Australian-born anthropologist and ethnographer, who is an Intel Fellow and heads Intel’s newly created Interaction and Experience Research (IXR) division, was selected as South Australia’s Thinker in Residence. In her assignment, she focused on the ways in which South Australians use new technologies in their everyday lives. Through extensive, […]

1 July 2010
The cities we need

The Grattan Institute, an Australian independent public policy think-tank, has published a new report, entitled “The Cities We Need“, that aims to set an agenda for thinking about the future of Australia’s cities. It asks how cities meet the individual needs of their residents, both material and psychological, and identifies emerging challenges to meeting these […]

17 June 2010
Collaborative consumption

Rachel Botsman, co-author with Roo Rogers of the upcoming book “What’s Mine is Yours: The Rise of Collaborative Consumption”, was one of the speakers at TEDx Sydney, the conference which featured a selection of Australia’s leading visionaries and storytellers on May 22nd. The book Collaborative Consumption describes the rapid explosion in traditional sharing, bartering, lending, […]

21 January 2010
Urban sensing via mobile phones, an ARUP project

Arup Australasia has published a three-part technical overview on its research blog of its ‘urban sensing via mobile phones’ project. The research project, in collaboration with the UTS Centre for Real-Time Information Networks, explores technical approaches to sensing the presence of mobile phones in transit environments (bus, train, ferry etc.) as well as pedestrians, in […]

8 December 2009
Fixing healthcare in New Zealand

There is a group of people that believe the New Zealand health care system could be designed better than it currently is. That group consists of those who have actually used the New Zealand health care system. In fact, it seems redundant and tiresome to even talk about the subject, let alone take pot-shots at […]

19 October 2009
An Australian view on user-centred design

Damian Kernahan (featured earlier) just published his second article in Fast Thinking, an Australian innovation quarterly — this time on user-centred design. “Web designers have had a focus on user-centred design and have used it successfully as a discipline for many years and any Google search you care to undertake will be littered with web […]

10 October 2009
At your service

Damian Kernahan of Proto Partners asks in Fast Thinking, an Australian innovation quarterly, why service organisations don’t deliver their customers a great experience, when all it takes is a little planning and design. “In this article we will look at trying to understand why we so often have these average customer experiences, why services are […]

24 June 2009
Intel’s Genevieve Bell on humanising technology

Malaysian newspaper The Star devotes plenty of space to user-centred design in three stories that feature the work of Genevieve Bell, Intel’s user experience director. “Marrying” anthropology and science “I still write and publish my work in academic journals. To me, what we do in companies like Intel is the cutting edge of anthropological study. […]

20 March 2009
Sensing context in mobile design

Gabriel White, interaction design director at Punchcut in San Francisco, affirmed context as king in the design of mobile and location-aware computing at Australia’s 4 day Web Directions South conference in September last year. I came across the presentation only now, so here it is belatedly: Mainstream mobile devices are being loaded with sensors. These […]

1 March 2009
What Margaret Mead could teach techs

Fortune Magazine profiles Dr Genevieve Bell, an Australian-born anthropologist and ethnographer, and the Director of User Experience in Intel Corporation’s Digital Home Group. Part of Bell’s job is to help the company understand quirks of human behavior that could determine whether its strategies fly or flop. With computers taking new forms and turning up in […]

1 March 2009
Web 2.0: a magic Ponzi scheme from a demon haunted world

Bruce Sterling keynoted last week on “The Short but Glorious Life of Web 2.0 and What Comes Afterward” at Webstock in Wellington. No video is (yet) available, but American journalist Annalee Newitz was there and she reports: Sterling began his talk by poking fun at Web 2.0, calling it mostly a social network of investors […]

1 December 2008
The many futures of our digital lives

We all live in a digital world, although it means different things to different people. In her inaugural public lecture as Adelaide’s Thinker in Residence, Intel’s Genevieve Bell will explore how digital technology is shaping our lives, our culture, and our future. Dr Genevieve Bell is an anthropologist and ethnographer with both an academic and […]

22 November 2008
Intel anthropologist Genevieve Bell becomes Adelaide thinker in residence

Adelaide, Australia has a Thinker in Residence programme that “brings world-leading thinkers to live and work in Adelaide to assist in the strategic development and promotion of South Australia.” [Or, what cities and regions have to go through to attract the “creative class”.] The current Adelaide invitee is Dr Genevieve Bell, an Australian-born anthropologist and […]

26 August 2008
Dori Tunstall radio interview on anthropology and design

A few days ago Dori Tunstall, Associated Professor of Anthropology at the University of Illinois in Chicago, was recently interviewed on the Australian radio programme By Design. What can designers learn from anthropologists? Our guest today believes they can learn a great deal. In fact, she has married the two disciplines and is a leading […]

11 February 2008
The street as platform

Dan Hill, former head of interactive technology and design at the BBC and currently director of web and broadcast at Monocle, has published a long article on the street of the future. Here is his introduction: “I was recently asked to comment on ‘the street of the future’; a response for a quango responsible for […]

30 September 2007
Bill Buxton talks user experience on Microsoft video
16 September 2007
3rd Living Knowledge conference on community based, co-creative research
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