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Putting People First

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Posts in category 'Asia'

19 January 2010

“Turn right after the petrol pump” – User research improves navigation on Google Maps India

Landmarks
Interesting Google Blog article on how user research dramatically improved driving directions on Google Maps India.

The research was based on the fact that street names are not commonly known in India and the typical wayfinding strategy is to ask someone on the street. Now Google Maps India describes routes in terms of easy-to-follow landmarks and businesses that are visible along the way.

“We knew from previous studies in several countries that most people rely on landmarks — visual cues along the way — for successful navigation. But we needed to understand how people use those visual cues, and what makes a good landmark, in order to make our instructions more human and improve route descriptions. To get answers to these questions, we ran a user research study that focused specifically on how people give and get directions. We called businesses and asked how to get to their store; we recruited people to keep track of directions they gave or received and later interviewed them about their experiences; we asked people to draw us diagrams of routes to places unfamiliar to us; we even followed people around as they tried to find their way.

We found that using landmarks in directions helps for two simple reasons: they are easier to see than street signs and they are easier to remember than street names. [...]

We also discovered that there are three situations in which people resort to landmarks.

The first is when people need to orient themselves — for instance, they just exited a subway station and are not sure which way to go. Google Maps would say: “Head southeast for 0.2 miles.” A person would say: “Start walking away from the McDonald’s.”

The second situation is when people use a landmark to describe a turn: “Turn right after the Starbucks.”

The third use, however, is the most interesting. We discovered that often people simply want to confirm that they are still on the right track and haven’t missed their turn.”

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11 January 2010

The bridge between cultures and design

Between cultures and design
Microsoft’s Joe Fletcher contributed an intriguing article on software UX in India and China on the ever more interesting Johnny Holland site:

“Over roughly the last 10 years, China and India have given way to a huge rise in technology outsourcing. Jobs are outsourced from companies like Microsoft, Google, T-Mobile, Honeywell, and many others. In Microsoft I’ve worked with teams in both India and China developing software for a variety of uses. Having our headquarters in the US, I usually work with small satellite teams in these countries. I couldn’t help but wonder why these countries who had become huge in the area of software technology, struggled so much in the area of user experience and UI innovation. [...]

Given the issues and connections I was seeing, I decided to go straight to the source and start to ask the offices I had worked with, as well as other designers I found through my various networks about these issues. These are just the initial thoughts I’ve started to gather. I plan to interview many more people with what I’ve deemed my curiosity research project, but thought it would be interesting to share a few of the insights I’ve gathered thus far to give a view to others who work with these countries. Given the format of Johnny Holland, I’ve kept these short, but often there are great (and sometimes very amusing) stories behind each point.”

Read full story

11 January 2010

The service design era

Gilbarco
In a two-part series, Korea’s JoongAng Daily newspaper looks at the rise of service design and the notion that modern product designers need to look well beyond the physical form of their projects.

For years, the design field focused primarily on developing products that were attractive and convenient for consumers. Now, however, the industry is increasingly eyeing service design, which involves providing products that offer up benefits to society.

“The current trend is to create designs that improve services in the public domain as well as at corporations,” said Lee Young-sun, a chief design officer at the Korea Institute of Design Promotion. As Baik Jong-won, a professor at the Kaywon School of Art and Design, puts it: “Design that had been merely about making a contribution to beautifying a city environment is now turning into a means of resolving social issues these days.”

Read full story:
- Designing with the public good in mind
- Satisfying customers drives design advances

(via Core77)

9 December 2009

Mumbai markings enhance service design

Dabbawalla
Meena Kadri reports on how lunch and laundry delivery in Mumbai – known as the Dabbawalla and Dhobi Ghat services – use sophisticated coding systems to track items within their service chain, in order to ensure accurate delivery.

“The Dabbawalla service entails collection of freshly prepared meals from the residences of suburban office workers from vast reaches of the city, delivery to their workplaces and the return of empty lunch boxes (dabba or tiffin) to its original home – all for a reasonable monthly fee. Delivering over 200,000 lunch boxes each day to workers who have diverse eating habits (often governed by religion) requires an accurate system – especially as each lunch box commonly passes through the hands of at least six men, in quick exchange, on its path from home to office and back again. Most tiffins are collected by bicycle, sorted into destination groups, then carried together on trains and cycled to the offices of their respective customers. In between they are commonly carried on hand pushed carts and large head-balanced trays – all while jostling with chaotic Mumbai rail and road traffic.

With low literacy being an issue for some of the 5000 dabbawallas, they have devised a coding system using colour, symbols, numbers and a few letters which is painted on the lids of the tiffins to indicate the train lines, hub points and destinations at both ends of the delivery cycle. Each part of the marking can be understood by the relevant dabbawalla as the lunch box exchanges hands through the service chain. In the case that a lunch box gets on the wrong path, the code allows it to be set back on the right track – yielding only one mistake per 6 million deliveries according to economic analysis.”

Read full story

27 November 2009

Nokia on life among the clouds

Nokia clouds
Nafid Imran Ahmed of the Bangladeshi newspaper The Daily Star was just at “The Way We Live Next 3.0″ event in Helsinki and reports on the company’s vision of the future:

“Nokia, the world leader in mobility, gave me an opportunity to look into its crystal ball how mobile devices and services will evolve in the coming years. The annual event, The Way We Live Next 3.0, pulled in journalists from around the globe.

Based on Nokia’s research and development, life in 2015 will be a little different from what it is today. The processing power of mobile devices will increase dramatically and always on super-fast internet access will enable creating and sharing much quicker and easier.

Smart ecosystems will be the centre of our mobile life. Nokia’s head of corporate strategy Heikki Norta outlined this on the second day of the event while wooing the audience with a short video where he showed that how devices and services will work together to make our life easier.

A global network of services will constantly learn from consumers, with a new generation of intelligent devices millions of users will be connected to the Nokia Data Cloud. Data from these devices will be harnessed to give an unprecedented level of knowledge sharing, from highly localised traffic reports to global weather trends.”

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19 November 2009

Various articles on the power of the mobile phone in emerging markets

mPesa transaction
A number of articles illustrate the power of the mobile phone in emerging markets:

What next after the Mobile revolution in Kenya?
by John Karanja
MPESA will be on its own a major driver of the economic expansion of the Kenyan economy and best of all it will take a bottom up approach because it will empower the mama mboga (woman grocer) by allowing her to manage her finances efficiently.
[Now] MPESA needs to move from a payment system to a payment gateway: Safaricom should develop MPESA into a platform where other software developers can build applications on top of the platform an thereby increase utility and reach of this technology.
(Make sure to check the embedded videos)

Nokia Life Tools – a life-changing service?
by James Beechinor-Collins
Recently we saw the release of a bunch of new entry level devices and alongside their launch in Indonesia, was the introduction of Nokia Life Tools for Indonesia. This follows an already successful launch in India and Africa and forms part of a rollout across select Asian and African countries. So does it make a difference? It would seem so, as our selection of videos below suggest. With over 50 per cent of the population in Indonesia reliant on agriculture to make a living, Nokia Life Tools brings a new level of control to them.
(Make sure to check the embedded videos)

Mythes et réalités des usages mobiles dans les pays en développement
[Myths and realities of mobile use in developing countries] – an article series in French
by Hubert Guillaud
Part 1Part 2Part 3

Bangladeshis rush to learn English by mobile
By Maija Palmer in London and Amy Kazmin in New Delhi for the Financial Times
More than 300,000 people in Bangladesh, one of Asia’s poorest but fastest-growing economies, have rushed to sign up to learn English over their mobile phones, threatening to swamp the service even before its official launch on Friday.
The project, which costs users less than the price of a cup of tea for each three-minute lesson, is being run by the BBC World Service Trust, the international charity arm of the broadcaster. Part of a UK government initiative to help develop English skills in Bangladesh, it marks the first time that mobile phones have been used as an educational tool on this scale.

13 November 2009

Nokia has designs on India

India tailor
Nokia’s senior design specialists are touring India to discover how Indians use cellphones. Leslie D’Monte reports for New Delhi’s Business Standard.

Jhanvi Madan (not her real name), who lives in Mumbai , has been talking on her cellphone. Unknown to her, a stranger on the other side of the road is observing her carefully and taking copious notes.

There’s no cause for alarm, however. The person taking those notes is one of the 320 designers from the world’s largest handset maker, Nokia. Her name is Younghee Jung, and she’s a senior design specialist who flew all the way from the London Design Studio to spend around two weeks in Mumbai and some mofussil areas to understand how Indians use cellphones.

“This is a very common practice among us,” says Nikki Barton, Head of Digital Design, Nokia Design Studio. People and their behaviour “are Nokia’s prime concern”. “We all have different views on how a phone should look and what it should do,” acknowledges Barton, adding: “Nokia has to cater to thousands of users and we have to ensure that all of them are happy.”

Read full story

(via Dexigner)

12 November 2009

Singapore on design possibilities for tomorrow

Design 2050
The Singapore Design Festival, running November 20-30, now themed “Design 2050: Possibilities for Tomorrow,” , is also continuing its quest to improve people’s surroundings through good design for a better quality of life.

As already written up on this blog nearly three years ago, 10TouchPoints is a project of the Design Singapore Council, that has enlisted people in identifying things in their everyday public space that are irritating because of poor design.

Again, people are invited to identify opportunities for improved design, vote on the top ideas, and then participate in the re-design process.

Read more

4 November 2009

Nokia Life Tools tailored to the needs of Indonesians

Farmer
Nokia Life Tools was designed to help improve the livelihood and lives of farmers, students and many people in more remote and rural areas in emerging market countries.

It does this by offering easily accessible and up-to-date crop prices, education tools and entertainment packages, delivering this valuable information on a simple SMS backbone.

Nokia Life Tools has now been announced for Indonesia, where it has been tailored towards its people’s needs.

Read full story

30 October 2009

Videos of keynote speeches at Seoul design research conference

IASDR
Last week, the IASDR 2009 conference (International Association of Societies of Design Research) took place in Seoul, South Korea, and all videos of the keynote speeches are already available.

Donald A. Norman: Science and Design
I start with three contradictory views: First, that a science of design is already here; Second, that a science of design is possible, but not yet here; Third, that a science of design is neither possible nor appropriate. How can all three views be true? Because each speaks to a different aspect of the complex set of activities we lump together as design.
Three examples make the point: Engineers design, and for many, there already exists a science of design based upon rigorous methods of optimization, perhaps governed by critical axioms. Practitioners of interaction design, such as the human- or activity-centered approaches that I espouse, are active in the creation of a robust, repeatable science base. And finally, design has its creative and artistic side, developing novel solutions to “wicked” problems while providing aesthetically pleasing structures. Neither this kind of creativity nor its aesthetic sensibilities seem amenable to science, at least not yet.
But as the world grows more complex, more interconnected, with the underlying infrastructure less and less visible, hidden inside electronic and optical mechanisms, conveyed as all-powerful yet invisible information and knowledge, design more than ever needs a body of reliable, verifiable procedures. Science is the systematic method of building a reliable, verifiable, repeatable, and generalizable body of knowledge. Science is not a body of facts: it is a process. Design is the deliberate shaping of the environment in ways that satisfy individual and societal needs. Scientific methods can inform design. Designers can create a science of design.

Elizabeth B.-N. Sanders: Co-creation through generative design thinking
Co-creation is not just the next new thing in marketing. It is an alternative way of seeing and being in the world. Existing and thriving in the emerging co-creative landscapes will require the creation and application of new tools, methods and methodologies for connecting, innovating, making, telling and sharing. These generative tools must be useful and usable for all types of people. Generative design thinking provides a design language for all of us, designers as well as non-designers, to use in provoking the imagination, stimulating ideation, stirring the emotions, discovering unmet needs and facilitating embodiments of future possibilities. Examples of this generative design language in action, from projects ranging from consumer product and service development to the planning and architecture of new healthcare campuses, will be shared.
Building on the emerging co-creative landscapes will require that we hold new attitudes and mindsets about the people formerly known as ‘consumers’ or ‘users’. It will also require that designers and researchers take on new roles in addressing the rigor, relevance and sustainability needed for human-centered designing.

Kees Overbeeke: Eindhoven interaction design
The Eindhoven Industrial Design Department (ID) focuses on how to design for highly interactive intelligent systems. Our approach is shifting its research and teaching context from Human Product Interaction (HPI), mainly focused on opening up the functionality of a product, towards a broader approach to enhance dynamical aspects, interpersonal and societal values, including personal, aesthetic and socio-cultural ones, through the application of highly interactive intelligent systems.
The skills involved in designing systems are different from the skills that were needed before, (see figure 1). There will be overlap between the skills needed for ‘design for interaction’ and ‘design for appearance’ but there will also be a need for new skills.
In this talk, I expand on how far we are on this new road. What does it mean to design for systems? What does it mean for the educational system? And for practice? And for research? What sort of new (dynamical) design language will emerge? What sort of theories and philosophies can support this approach?
I give our answer to these questions. We developed a new design process, a new educational system and a new approach to research. Keyword in all this is integration: integration of disciplines, teaching and research, paradigms, technology and design etc. I strongly believe in the knowledge generation power of design as integrator. So, above all we need a new professionalism based on thinking with the hands, reflection on making.

Kazuo Kawasaki: Progressive Inclusive Design for the BOP
The capitalism has already ended.
When socialism was over, the capitalism also died.
However, because of having just dead capitalism system, we have faced the current global deceptions.
We, designers, have a duty to create new economic system, international political system, and a construction system of the information culture globally by design method.
The design is a possess to force innovation in every world system as business technique.
The design has been considered and treated as only the professional ability in developed, capitalism economy so far.
However, our design must be the leading role as methodology to solve the various problems which current Earth has.
Therefore, I will speak the logic to the focus of the design area.
Aiming of the design should innovative the evolution called Progressive Inclusive Design as the business studies-like method.
The Inclusive design can support the logic basis characteristics as logic from of the grammar in the human talks called the first person, the second person, and the third person as the national audiologies verification.
I will show my design works about the utility and the effect in the example which regards this Progressive Inclusive Design as design object for reverse the Bottom of the Pyramid in the world.
My expression is in this concept for the Bottom of the Pyramid, and businesses are required to overcome the current global deceptions.

Kyung-won Chung: “Caring for Citizens”: The New Value System of Seoul Design Excellence
I will start with how the meaning and roles of design have changed as the term is increasingly used in diverse fields in recent years. Traditionally, design used to refer to ‘fashion’ or ‘styling’ in close relationship with visual art. It, however, is frequently used in other disciplines such as engineering, management, even politics. Design can be categorized into three distinctive areas: visible design mainly for hardware; invisible design for services and hybrid design that is both visible and invisible. Design also deals with various issues such as green (sustainable, eco-friendly), universal (trans-generational) and others.
I will explain how Seoul City has performed various design initiatives since June 2006 when Mayor Oh Se-hoon’s took office as Mayor of Seoul City. Mayor Oh fully understands the importance of good design and set up the Seoul Design Headquarters (SDH) in April 2007. Under the new vision of “Caring for Citizens” and strategy of “Citizen-First Design”, I am directing the SDH that is composed of about 100 public servants who are undertaking 55 projects with about US $ 80 Million for implementing principles of public design, green design, and universal design in various activities of subsidiary headquarters, bureaus, and 25 autonomous districts in Seoul. SDH is also developing city’s design DNA such as the Seoul’s symbol Haechi (an imaginary animal that protects human beings from demons), Seoul fonts, Seoul colors, and Design Seoul guidelines.
I will discuss how Seoul city has pursued design initiatives in order to upgrade the quality of citizens’ lives and enhancing the competitiveness of the city through its new value system.

(via InfoDesign)

24 September 2009

Networked objects session at Lift Asia 2009 conference

Lift Asia 2009
Nicolas Nova reports on the “networked objects” session at Lift Asia 09.

Speakers were Rafi Haladjian (in transition from Violet to his new company called sen.se), Adrian David Cheok (from the Mixed Reality Lab in Singapore and Keio University) and Hojun Song.

Read full story

2 September 2009

How mobile is connecting people to what matters

The Progress Project
Via Dina Mehta, founder and managing director of Mosoci India, I found out about Progress, a highly interesting new website set up by Nokia and Lonely Planet:

“The Progress Project is the initiative set up by Nokia and Lonely Planet that is focused on capturing the human impact of mobile innovation; tackling social, environmental or economic challenges; bringing to life real stories of people through video. The site’s not fully live yet – I was told it will be up and running fully by Sept 3 – still, I thought I’d share this now, as videos of the documentaries that were made by the Lonely Planet and Nokia teams on our immersions into the Nokia Life Tools and Nokia Tej projects are already up there!”

Read full story

30 August 2009

Using Nokia Life Tools in India to learn English

Nokia Life Tools
Dina Mehta, founder and managing director of Mosoci India, reports on how Nokia Life Tools actually gets used in India, and more in particular, how the how the Learn English program, a part of Nokia Life Tools, really works on the ground.

“On the long drive to the villages, Natesh, Head of Nokia Life Tools, India spoke to us extensively about how they developed this concept. It started with debunking the myth that people in villages are so poor they cannot afford such tools, and figuring out through research, what would make a real difference. They found that the need “to better my life” is huge, and Nokia Life Tools might find a space in this, by making users “better prepared when the opportunities strike”. I believe this is a little step in that direction and has a lot of potential for distance education too.”

Read full story

Also check this follow-up article on the use of Nokia Life Tools by Indian farmers.

24 August 2009

Mobile phones drive health IT innovation in developing countries

 
Paula Fortner, iHealthBeat senior staff writer, reports on how innovative mobile technologies are helping to fundamentally transform health care in many developing countries.

“Last month, the Rockefeller Foundation announced a $100 million initiative to strengthen health systems in Africa and Asia by building capacity, supporting policy interventions and promoting health IT applications.

As part of its health IT strategy, the foundation intends to leverage mobile phone-based technologies to improve health care access, quality and efficiency.

Karl Brown, Rockefeller’s associate director of applied technology, explained that the foundation sees mobile health technologies “as sort of the front lines of e-health.” He said that although servers, databases and Web sites will be necessary to support the mobile phone applications, health workers can use the devices to extend their reach to regions that lack adequate health care infrastructure.”

Read full story

3 August 2009

Nokia’s MeraNokia service

MeraNokia
Nokia’s MeraNokia (Majha Nokia in Marathi) is actually a Nokia Life Tools (NLT) application coded into the 2300 and 2323 handsets being used in the pilot. Farmers and villagers pay around Rs 2 per day, every 10 days, for the latest on crop pricing, weather, farming tips, among other things. All this is freely available on the net for those with PCs and Internet access. For the farmers, the mobile is the PC.

“Across India, the mobile revolution is passé by now and is just a matter of tracking the millions. (By the time you will be reading this, the number of mobile subscribers in India will have crossed 400 million, making it the world’s second-largest market.) But this very growth has put the fear of commoditisation into the hearts of the players. They need a differentiator. That differentiator is services.”

Read full story

(via Open Gardens)

26 July 2009

Indian Design for All newsletter features German design

Design for All
The Design for All Institute India has published a special issue of its newsletter together with IDZ International Design Centre, Berlin. Guest Editor is Prof Birgit Weller.

Design for All Institute Of India is a self financed, non-profit voluntary organization, located in Delhi, India, which seeks corporate and public partnership in order to carry forward its very ambitious agenda of pro-actively building bridges of social inclusion between the design community and all other groups whose activities can be positively influenced by a coherent application of design methodology. Design for All means creating products, services and systems to cater to the widest possible range of users’ requirements. We initiated the concept and have received enormous encouragement from domestic as well as International communities.

Download newsletter (125 pages)

10 July 2009

Rural India

Rural India
The Wall Street Journal and India Knowledge@Wharton present a unique mix of reporting, analysis, interviews and video on life and business in rural India. The Rural India reader resource combines specially-commissioned material with recent articles.

A selection of articles relevant to the topics of this blog:

Vikram Akula: mobile banking could be the future of microfinance
In an interview with India Knowledge@Wharton, Vikram Akula, founder and CEO of SKS Microfinance, spoke about emerging trends in microfinance.

India’s rural poor: why housing isn’t enough to create sustainable communities
The real story of rural India must be told with more than five hundred million characters who live on less than a dollar a day, most of them in terrible living conditions.

The poor deserve world-class products and services
C.K. Prahalad has long championed the notion that business — rather than government handouts — represents the most effective solution to poverty.

Rural India Snaps Up Mobile Phones
India’s cellphone industry continues its steady growth, led by demand from rural consumers, and is showing no signs of slowing down.

Doing well by doing good?
The mobile phone is now one of the hottest development tools world-wide, with corporations eyeing untapped rural markets in the hope that new mobile-phone services can boost rural incomes and corporate revenue at the same time.

26 June 2009

Microsoft’s global R&D transformation

Rural kiosks
Navi Radjou writes on HarvardBusiness.org that he recently visited the Microsoft Research India lab in Bangalore, describes what he learned about their Technology for Emerging Markets (TEM) unit, and draws some interesting wider conclusions.

“What impressed me most about TEM is its staff members’ multidisciplinary backgrounds. In addition to computer scientists and engineers, TEM also includes experts in the areas of ethnography, sociology, political science, and development economics, all of which help Microsoft understand the social context of technology in emerging markets like India. [...]

By leveraging its multidisciplinary talent, TEM has developed some amazing solutions designed for emerging and underserved markets, both in rural and urban environments.”

Radjou sees this as an example of Microsoft’s new direction in terms of research and development:

“Undoubtedly Microsoft is pioneering the R&D 2.0 model that I discussed in my last post — an organizational model that relies on anthropologists and development economists to first decipher the socio-cultural needs of users in emerging markets like India and then use these deep insights to develop appropriate technology solutions. And it’s telling that Microsoft picked India as the epicentre of its global R&D transformation.”

He concludes with “some operating principles that [he] can offer to senior managers in other multinationals who wish to deploy the R&D 2.0 model in their own emerging market units like India.”

Navi Radjou is the Executive Director of the Centre for India & Global Business at the Judge Business School at the University of Cambridge.

Read full story

24 June 2009

Intel’s Genevieve Bell on humanising technology

Genevieve Bell
Malaysian newspaper The Star devotes plenty of space to user-centred design in three stories that feature the work of Genevieve Bell, Intel’s user experience director.

“Marrying” anthropology and science

“I still write and publish my work in academic journals. To me, what we do in companies like Intel is the cutting edge of anthropological study.

“We form a relationship with the consumer and represent their needs. It’s a moral obligation to tell their stories.

“We find out what makes people tick, not just so that we can sell them things, but to make life better for them by ensuring that people in small towns and emerging markets can afford it. We want to help create technology for more people.”

Annoying things device-users do

“The top responses for strange mobile etiquette behaviour ranged from making a cashier wait until a cellphone call was completed and texting while driving.

Other responses included using a laptop in a public toilet, as well as hearing typing and conversations at church, during a funeral, and in a doctor’s office.”

Better television

“My engineering colleagues were desperately convinced that everything was a PC waiting to happen.

“What is needed is to meaningfully blend television and the Internet. My research conclusion was clear – consumers love television and only put up with their PCs because they want to connect to the Internet.

“It’s clear that people care about social networking and its technologies so how to we bring that into TV sets?

“Imagine accessing Flicker or Twitter on your television without turning it into a PC ? We desire for television to do more but it must not be too complicated. The challenge is to create technology that can accommodate local content,” she says, noting that there is a huge space for advancement in consumer electronics, especially to “make television better”.

15 June 2009

Nokia to offer Life Tools for rural mobile users

Nokia Life Tools for farmer
Nokia plans to roll out its Life Tools group of services to more emerging markets following a successful pilot program in India, a company executive said Monday.

“Nokia plans to roll out its Life Tools group of services to more emerging markets following a successful pilot program in India, a company executive said Monday.

Nokia is now formulating plans to roll out Life Tools, which includes agricultural and educational services for rural mobile users, in other emerging markets following the “great success” of a trial conducted in India, said Mary McDowell, executive vice president and chief development officer at Nokia, speaking at a company event in Singapore ahead of the CommunicAsia conference and exhibition, which opens on June 16.”

Read full story