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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

1 June 2014
“Savages”, an exhibition by Marguerite Kahrl in Torino

Now and then we use this blog to announce activities that are dear to us and deserve some promotion. Today it is the exhibition of artist Marguerite Kahrl, who is the wife of Experientia partner Jan-Christoph Zoels. The show opens on Thursday evening in the Alberto Peola Gallery in Turin. Alberto Peola is pleased to […]

31 December 2013
The epistemology of Big Data

In addressing the insecurities of postmodern thought, Big Data falls prey to some of the same issues of interpretation, writes Michael Pepi in The New Enquirer. More in particular, Pepi points out that “the conditions that generated postmodernism were an intellectual half-step toward the logic that permits the hegemony of networked computing — the era […]

11 November 2013
Two new reports by ARUP

Designing with Data The Royal Institute of British Architects (RIBA) and ARUP have released Designing with Data: Shaping Our Future Cities, a new report that explores the massive potential role that data could have in the planning and design of our buildings and cities, reports Dexigner. The report identifies the main approaches to working with […]

4 July 2013
UX and The Museum: Converging perspectives on experience design

Museums visitors are no longer as satisfied with rows of objects on display. They want the objects to tell a story. They want to understand the main message of the exhibit without reading a single block of text. Mary Oakland, User Experience Designer at The Nerdery, and Shana West, Exhibit Developer at the Science Museum […]

17 October 2012
UX articles and dissertations from Denmark

Mind Design, the Design Research Webzine of the Danish Centre for Design Research, contains a wealth of information, all available in English. Here are some highlights: Article Companies: Design Research Works in Practice Design researchers are developing new, applicable knowledge together with organisations in the private and public sector. That was the clear conclusion at […]

7 December 2011
Why service design is the next big thing in cultural innovation

Rohan Gunatillake, the lead producer of festivalslab (the Edinburgh Festival Innovations Lab) gives four reasons why new thinking and tools can produce better experiences. “Here at the Edinburgh Festivals Innovation Lab, we explore how to best use new thinking and new tools to make the experience of the twelve major Edinburgh festivals even better – […]

17 July 2011
European museums and libraries in/of the age of migration

MeLa – European Museums and Libraries in/of the Age of Migrations – is a brand new four-year research project, funded by the European Commission under the Seventh Framework Programme, which aims to delineate new approaches for museums and libraries in a context characterized by the continuous migration of people and ideas. Its main objectives are […]

17 March 2011
Social media, internet, technology and museums

The New York Times has published no less than eight articles at once on the topic of social media, internet, technology and museums. Note the article about the Arduino! Speaking digitally about exhibits Museums around the world now use social media for marketing and development efforts, and to strengthen relationships with visitors. The spirit of […]

28 July 2010
Rem Koolhaas, the Hermitage and the design of innovative experiences

On the way to celebrating its 250th anniversary in 2014, the Hermitage museum in St. Petersburg (formerly the Winter Palace of the Russian czars) hired legendary architect Rem Koolhaas to modernize the art museum experience for visitors in a way that both respects the storied history of the Hermitage and also positions the museum as […]

30 June 2009
August new media gathering in Banff involves Experientia partner

Interactive Screen 0.9: The Makers (10 to 15 August 2009) is the 14th installment of the Banff New Media Institute’s acclaimed new media summit, where media makers from Canada and the world gather to reflect on the current state of new media and the shape of things to come. At the end of each summer, […]

24 June 2009
Charles Leadbeater essay: The Art of With

Charles Leadbeater explores what the advent of the web, collaborative practice and open source ways of working mean for the arts and art organisations in this excellent 20-page essay commissioned by Cornerhouse. “The 20 century avant garde was built on the principle: separate and shock. The avant garde of the century to come will have […]

13 June 2009
Bill Thompson, BBC tech art critic at the Venice Biennale

Bill Thompson, back from the Venice Biennale, reflects on digital art and its relationship with technology. “While there was a lot of interesting art, I saw little that attempted to explore our use of or reliance on technology itself, and the only two pieces I encountered that seemed to have any connection to digital technology […]

29 April 2009
Book “The Plenitude” – and extra thoughts on design and ubicomp

The Plenitude Creativity, Innovation, and Making Stuff Rich Gold Foreword by John Maeda MIT Press, September 2007 We live with a lot of stuff. The average kitchen, for example, is home to stuff galore, and every appliance, every utensil, every thing, is compound—composed of tens, hundreds, even thousands of other things. Although each piece of […]

24 January 2009
Mission 2.0: advice for arts & cultural organisations from the social web

Rohan Gunatillake of NESTA Connect highlights three principal drivers as being behind the new wave of online activity: the low barriers to participation, the thirst for conversation and the power of collaboration. “Let’s look in turn at the general lesson each of them has to share and then what specific steps arts & cultural organisations […]

20 May 2008
PSFK conference videos

PSFK is a global trends and innovation company that also organises conferences in various parts of the world. Videos of over forty presentations at these conferences are now online. My ten highlights: Allan Chochinov on the Dumbest Smartest Design Problem At the PSFK Conference New York 2008, Allan Chochinov (Core77) gives an object lesson in […]

25 April 2008
Down with innovation

Rick Poynor, a writer and critic based in London specializing in visual culture, wrote a provocative essay (published in I.D. Magazine), tackling contemporary indulgence with design thinking and innovation: Design is now so important, it seems, that designers can no longer be trusted with it, and to make it absolutely clear that control has moved […]

13 April 2008
Videos online of Share Festival 2008 conferences

All videos of the conferences at the Bruce Sterling curated Share Festival that recently took place in Turin, Italy, are now online. Aside from Bruce Sterling, exhilarating discussants were Massimo Banzi, Julian Bleecker, Donald Norman and Marcos Novak, to name just a few. Manufacturing: From Digital to Digifab – Bruce Sterling, Share Festival guest curator, […]

12 March 2008
Creative Britain: New Talents for the New Economy

The UK government is aiming to make the country a global leader in the arts, media and advertising through initiatives including the creation of thousands of new apprenticeships and the launch of a Davos-style world creative business conference. Prime Minister Gordon Brown and the culture secretary, Andy Burnham, unveiled the action plan, Creative Britain: New […]

2 January 2008
Experiential and sensorial qualities of digital products and services

The December issue of the International Journal of Design has recently been published and is strongly focused on the experiential and sensorial qualities of digital products and services. It is the third issue of this peer-reviewed journal issued by the Taiwan-based Chinese Institute of Design (read more here). Jonas Löwgren wrote an article on fluency […]

17 December 2007
Interview with Anthony Dunne and Fiona Raby

Dr. Anthony Dunne and Fiona Raby are faculty members in the Design Interactions department at London’s Royal College of Art and have gained somewhat of a cult following for their provocative and future-scenario-based design work. As authors of Hertzian Tales and Design Noir they are most responsible for popularizing the idea of Critical Design, where […]

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