In a BBC background article on how Microsoft is missing the boat (again) on the latest technology development, Tim Weber points out usability as Microsoft’s main weakness:
“The real Achilles heel of Microsoft’s devices was their abysmal user interface – firmly wedded to the look and feel of old-fashioned computer desktops, a concept that doesn’t work on small screens.
At long last this is changing, although it is not Microsoft doing the job. Instead, phone manufacturers are busy building user-friendly interfaces to sit on the Windows platform.”