With its Citizens Connect app, Boston is showing how to use technology to empower citizens and involve them in the inner workings of the city. Hana Schank reports on FastCo.Exist.
“Some cities seem to take an approach to digital that either involves throwing a bunch of stuff against a wall to see what sticks, or focusing on back-end upgrades that are largely invisible to citizens. Boston, however, has a unique approach which has not only earned it recognition as a top digital city, but which also allows the city to develop truly user-centered digital applications.
Co-chaired by Nigel Jacob and Chris Osgood, the Mayor’s Office of New Urban Mechanics acts more like an open-door digital consultancy than just another city agency in that it spends time talking to city agencies and citizens alike in order to find out what people need and then developing accordingly. In other words, the office gets users involved throughout the process in a meaningful way, and the result is apps that work.”
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Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]
Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.
Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]
Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]
In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]