putting people first

by experientia
by experientia
5 February 2008

Book: Subject to Change

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putting people first
by experientia

Subject to Change
Subject To Change: Creating Great Products & Services for an Uncertain World
Adaptive Path on Design
By Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
First Edition February 2008 (est.)
Paperback, 184 pages
O’Reilly Media, Inc

To achieve success in today’s ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience. It’s a new way of thinking-and working-that can transform companies struggling to adapt to today’s environment into innovative, agile, and commercially successful organizations.

Companies must develop a new set of organizational competencies: qualitative customer research to better understand customer behaviors and motivations; an open design process to reframe possibilities and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from the whiteboard out into the world where people can respond to them.

In Subject to Change: Creating Great Products and Services for an Uncertain World, Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can-and should-use customer experiences to inform and shape the product development process, from start to finish.

Chapters:

  1. The experience is the product
  2. Experience as strategy
  3. New ways of understanding people
  4. Capturing complexity, building empathy
  5. Stop designing “products”
  6. The design competency
  7. The agile approach
  8. An uncertain world

Publisher’s page | Amazon page

(via Adaptive Path)

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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