putting people first

by experientia
by experientia
20 February 2009

Book: Innovating for and by users

Be the first to share
putting people first
by experientia

Innovating for and by users
Innovating for and by users
Edited by Jo Pierson, Enid Mante-Meijer, Eugène Loos and Bartolomeo Sapio
A publication of COST – European Co-operation in the field of Scientific and Technical Research

Abstract

What is the role of people in the development of digital media? What are the enablers and constraints for the appropriation and diffusion of broadband technologies and services in Europe? In what way do technological innovations become part of everyday life of people? What are the best methods and approaches to identify the creativity and optimal experience of ICT users from a bottom-up perspective? These are just some of the issues being addressed in this book.

The book looks at socio-technological transitions and shifting roles of users in the design and innovation of broadband technologies and digital media. The different chapters aim to shed more light on the ‘black box’ of design and use of ICTs. In this way we hope to contribute to the empowerment of people in their relationship(s) with new media and – through this – to increase the quality of their social life. The title ‘Innovating for and by users’ refers to insights on how to innovate by involving users more intensely in the design of technological innovations, which can lead to innovations that create more benefits for these users.

The authors deliver a timely reality check on the current broadband society in Europe from a users’ perspective, in a general (theoretical) sense as well as in specific domains (digital television, e-publishing, care sector…). This is done in an interdisciplinary way by integrating social science views and engineering approaches. It gives innovative insights based on state-of-the-art academic and industry-driven digital media research in various European countries.

The book will appeal to industry and academic researchers in media and communication studies, social studies of technology, digital media marketing and other domains that investigate the mutual relationship between media technologies and society.

Table of Contents

  1. Everyday life: Domesticating the invisible – Maren Hartmann
  2. Confronting video-on-demand with television viewing practices – Wendy Van den Broeck, Jo Pierson and Bram Lievens
  3. Mobile television: A hype or a real consumer need? – Agnes Urban
  4. Cluster analysis of internet users: A longitudinal examination – Karianne Vermaas and Lidwien van de Wijngaert
  5. Risk takers and choice makers: Their (non) use of new media – Age and risk perception during a choice process – Enid Mante-Meijer and Eugène Loos
  6. The users’ shaping of networked communication – Gustavo Cardoso and Rita Espanha
  7. The challenge of user- & QoE-centric research and product development in today’s ICT environment – Katrien De Moor and Lieven De Marez
  8. Social learning and intermediaries: Charting the mediators between developers and users of new ICT – James Stewart and Sampsa Hyysalo
  9. Archetypical users as starting point for exploring wireless city applications: Linking the domestication and diffusion approach – Jo Pierson, An Jacobs and Lieven De Marez
  10. Social innovation among ICT users: Technology as catalyst in promoting social change – Serge Proulx
  11. From ‘simple customer’ to ‘warm user’: Or, who cares about connections in community in community innovations? – Stefan Verhaegh
  12. Conceptualising online news use – Ike Picone
  13. The evolution of services with ICTs: Remote assistance device for elderly people – Anne-France de Saint Laurent-Kogan
  14. A systemic evaluation of obstacles preventing the wider public benefiting from and participating in the broadband society – Yiannis Laouris, Marios Michaelides and Bartolomeo Sapio
  15. Broadband development: The importance of enablers and constraints for a consistent strategic policy making – Peter Trkman, Borka Jerman Blažič and Tomaž Turk
  16. Users in the information society: Shaping a ‘golden age’? – Mijke Slot and Valerie Frissen

The official PDF will soon be available from the EU Bookshop. Meanwhile you can find more information and leave your contact details here.

Be the first to share
Related Article
31 January 2015
Internet psychologists study how the Web affects us
​In a pretty short period of time, the internet has changed how we take care of our basic needs, stand up for ourselves, and talk to each other. But psychologists are still debating how much …
Related Article
31 January 2015
The last-mile problem: How data science and behavioral science can work together
Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, says James …
Related Article
31 January 2015
The startup “that helps companies fix their user experience problems”
Davey Alba explains in Wired how UserTesting runs an online panel of over 1 million testers—volunteers mostly—who can test products and other company materials on demand. : "The company has developed a way for businesses to …
Related Article
31 January 2015
Privacy and human behavior in the age of information
Privacy and human behavior in the age of information Alessandro Acquisti, Laura Brandimarte and George Loewenstein (of Carnegie Mellon University) Science 30 January 2015: Vol. 347 no. 6221 pp. 509-514 This Review summarizes and draws connections between …
Related Article
27 January 2015
New Wikipedia page on “Design for behaviour change”
The new Wikipedia page on "Design for behaviour change" starts as follows: "Design for behaviour change is a sub-category of design, which is concerned with how design can shape, or be used to influence human behaviour. …
Related Article
23 January 2015
Designing a user experience for wearable devices
Gradinar Razvan discusses some of the questions that UX designers will need to consider when designing for wearables. In particular, he presents the key things that designers should keep in mind when they are designing …
Related Article
19 January 2015
The agency is dead. Long live the agency.
The traditional agency model is physically more than alive on a small scale, but mentally has been stagnating, writes Tobias van Schneider, Product Design Lead at Spotify NYC: Agencies are now tasked to find their own voice, …
Related Article
19 January 2015
In the age of the Internet of Things, all products are software products
Esko Kilpi, the principal of Esko Kilpi Ltd, a leading research and consultancy firm focusing on the art of interaction, science of social complexity and the design of digital work, writes about how the value …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

See all articles