20 February 2009

Book: Innovating for and by users

Be the first to share

Innovating for and by users
Innovating for and by users
Edited by Jo Pierson, Enid Mante-Meijer, Eugène Loos and Bartolomeo Sapio
A publication of COST – European Co-operation in the field of Scientific and Technical Research

Abstract

What is the role of people in the development of digital media? What are the enablers and constraints for the appropriation and diffusion of broadband technologies and services in Europe? In what way do technological innovations become part of everyday life of people? What are the best methods and approaches to identify the creativity and optimal experience of ICT users from a bottom-up perspective? These are just some of the issues being addressed in this book.

The book looks at socio-technological transitions and shifting roles of users in the design and innovation of broadband technologies and digital media. The different chapters aim to shed more light on the ‘black box’ of design and use of ICTs. In this way we hope to contribute to the empowerment of people in their relationship(s) with new media and – through this – to increase the quality of their social life. The title ‘Innovating for and by users’ refers to insights on how to innovate by involving users more intensely in the design of technological innovations, which can lead to innovations that create more benefits for these users.

The authors deliver a timely reality check on the current broadband society in Europe from a users’ perspective, in a general (theoretical) sense as well as in specific domains (digital television, e-publishing, care sector…). This is done in an interdisciplinary way by integrating social science views and engineering approaches. It gives innovative insights based on state-of-the-art academic and industry-driven digital media research in various European countries.

The book will appeal to industry and academic researchers in media and communication studies, social studies of technology, digital media marketing and other domains that investigate the mutual relationship between media technologies and society.

Table of Contents

  1. Everyday life: Domesticating the invisible – Maren Hartmann
  2. Confronting video-on-demand with television viewing practices – Wendy Van den Broeck, Jo Pierson and Bram Lievens
  3. Mobile television: A hype or a real consumer need? – Agnes Urban
  4. Cluster analysis of internet users: A longitudinal examination – Karianne Vermaas and Lidwien van de Wijngaert
  5. Risk takers and choice makers: Their (non) use of new media – Age and risk perception during a choice process – Enid Mante-Meijer and Eugène Loos
  6. The users’ shaping of networked communication – Gustavo Cardoso and Rita Espanha
  7. The challenge of user- & QoE-centric research and product development in today’s ICT environment – Katrien De Moor and Lieven De Marez
  8. Social learning and intermediaries: Charting the mediators between developers and users of new ICT – James Stewart and Sampsa Hyysalo
  9. Archetypical users as starting point for exploring wireless city applications: Linking the domestication and diffusion approach – Jo Pierson, An Jacobs and Lieven De Marez
  10. Social innovation among ICT users: Technology as catalyst in promoting social change – Serge Proulx
  11. From ‘simple customer’ to ‘warm user’: Or, who cares about connections in community in community innovations? – Stefan Verhaegh
  12. Conceptualising online news use – Ike Picone
  13. The evolution of services with ICTs: Remote assistance device for elderly people – Anne-France de Saint Laurent-Kogan
  14. A systemic evaluation of obstacles preventing the wider public benefiting from and participating in the broadband society – Yiannis Laouris, Marios Michaelides and Bartolomeo Sapio
  15. Broadband development: The importance of enablers and constraints for a consistent strategic policy making – Peter Trkman, Borka Jerman Blažič and Tomaž Turk
  16. Users in the information society: Shaping a ‘golden age’? – Mijke Slot and Valerie Frissen

The official PDF will soon be available from the EU Bookshop. Meanwhile you can find more information and leave your contact details here.

Be the first to share
28 May 2015
The driverless car push ignores challenges of people and context
Autonomous or driverless cars are based on a technology push strategy. Beyond statements like “freeing up time”, “reducing accidents” and some simple scenarios on “remote parking” or “vehicle sharing”, there is far too little thought …
25 May 2015
A Bauhaus-inspired, human-centered internet of things
In a short opinion piece in The Guardian, Jenny Judge and Julia Powles state that the Bauhaus movement could be a model for a more human-centered internet of things: "Back in the early 20th century, the …
17 May 2015
We are ignoring the new machine age at our peril
In 2009, W Brian Arthur published a remarkable book, The Nature of Technology, in which he formulated a coherent theory of what technology is, how it evolves and how it spurs innovation and industry. Technology, …
17 May 2015
Design thinking without deep analysis is reckless. A more balanced approach is needed.
Larry Keeley, co-founder of innovation firm Doblin which is now a unit of Deloitte Consulting LLP, says that too often advocates of “design” regard it as an elixir that can somehow transform conservative companies into …
17 May 2015
Policy paper: Making Good our Future
Making Good our Future: Exploring the New Boundaries of Open & Social Innovation in Manufacturing Policy Paper prepared for the European Commission May 2015, 49 pages As part of the Social Innovation Europe initiative, the European Commission has …
13 May 2015
Social Media + Society, an open-access journal
Social Media + Society is an online, open-access, peer-reviewed scholarly journal deeply committed to advancing the understanding of social media and its impact on societies past, present and future. With a leading editorial team, the …
13 May 2015
We’re more than mere consumers, and business should remember that
Companies collect an ever-growing amount of information on customers, but forgetting the individuals behind big data is detrimental, not least to business, writes author and speaker John C. Havens. Today’s customers, empowered by mobile technologies and …
13 May 2015
Myth of globalization in consumer tech
In nearly every category Ben Bajarin (Principal Analyst, Creative Strategies) studies, he sees the regionalization of consumer tech, not its globalization. This view of the market is showing how regional technology players in many segments …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

See all articles