20 February 2009

Book: Innovating for and by users

Be the first to share

Innovating for and by users
Innovating for and by users
Edited by Jo Pierson, Enid Mante-Meijer, Eugène Loos and Bartolomeo Sapio
A publication of COST – European Co-operation in the field of Scientific and Technical Research

Abstract

What is the role of people in the development of digital media? What are the enablers and constraints for the appropriation and diffusion of broadband technologies and services in Europe? In what way do technological innovations become part of everyday life of people? What are the best methods and approaches to identify the creativity and optimal experience of ICT users from a bottom-up perspective? These are just some of the issues being addressed in this book.

The book looks at socio-technological transitions and shifting roles of users in the design and innovation of broadband technologies and digital media. The different chapters aim to shed more light on the ‘black box’ of design and use of ICTs. In this way we hope to contribute to the empowerment of people in their relationship(s) with new media and – through this – to increase the quality of their social life. The title ‘Innovating for and by users’ refers to insights on how to innovate by involving users more intensely in the design of technological innovations, which can lead to innovations that create more benefits for these users.

The authors deliver a timely reality check on the current broadband society in Europe from a users’ perspective, in a general (theoretical) sense as well as in specific domains (digital television, e-publishing, care sector…). This is done in an interdisciplinary way by integrating social science views and engineering approaches. It gives innovative insights based on state-of-the-art academic and industry-driven digital media research in various European countries.

The book will appeal to industry and academic researchers in media and communication studies, social studies of technology, digital media marketing and other domains that investigate the mutual relationship between media technologies and society.

Table of Contents

  1. Everyday life: Domesticating the invisible – Maren Hartmann
  2. Confronting video-on-demand with television viewing practices – Wendy Van den Broeck, Jo Pierson and Bram Lievens
  3. Mobile television: A hype or a real consumer need? – Agnes Urban
  4. Cluster analysis of internet users: A longitudinal examination – Karianne Vermaas and Lidwien van de Wijngaert
  5. Risk takers and choice makers: Their (non) use of new media – Age and risk perception during a choice process – Enid Mante-Meijer and Eugène Loos
  6. The users’ shaping of networked communication – Gustavo Cardoso and Rita Espanha
  7. The challenge of user- & QoE-centric research and product development in today’s ICT environment – Katrien De Moor and Lieven De Marez
  8. Social learning and intermediaries: Charting the mediators between developers and users of new ICT – James Stewart and Sampsa Hyysalo
  9. Archetypical users as starting point for exploring wireless city applications: Linking the domestication and diffusion approach – Jo Pierson, An Jacobs and Lieven De Marez
  10. Social innovation among ICT users: Technology as catalyst in promoting social change – Serge Proulx
  11. From ‘simple customer’ to ‘warm user’: Or, who cares about connections in community in community innovations? – Stefan Verhaegh
  12. Conceptualising online news use – Ike Picone
  13. The evolution of services with ICTs: Remote assistance device for elderly people – Anne-France de Saint Laurent-Kogan
  14. A systemic evaluation of obstacles preventing the wider public benefiting from and participating in the broadband society – Yiannis Laouris, Marios Michaelides and Bartolomeo Sapio
  15. Broadband development: The importance of enablers and constraints for a consistent strategic policy making – Peter Trkman, Borka Jerman Blažič and Tomaž Turk
  16. Users in the information society: Shaping a ‘golden age’? – Mijke Slot and Valerie Frissen

The official PDF will soon be available from the EU Bookshop. Meanwhile you can find more information and leave your contact details here.

Be the first to share
2 September 2015
What do people really do at airports?
A few days ago researcher Ben Kraal gave a talk at UX Australia 2015 describing four years of research done by him and his colleagues on what people do in airports and what airport …
15 August 2015
What is the ‘sharing economy’? A perspective from Seoul
As a Fulbright grantee, Emily Hong spent part of the last year researching the sharing economy in Seoul. One of her main findings? Korea actually has two. The first is small-scale, hyper local and socialist in …
14 August 2015
Jon Kolko: Design thinking comes of age
How should companies think about design centricity? For Jon Kolko, vice president of design at Blackboard, an education software company, design thinking can define the way an organization functions at the most basic levels—how it …
11 August 2015
Thingclash: putting human values in the IoT
The Internet of Things (IoT) is forecast to be one of the most far reaching and fundamental shifts in how people interact with technology and their environment since the advent of the Internet. But, the rush …
8 August 2015
Stanford: taking back control of an autonomous car takes five to eight seconds
Autonomous cars are based on the premise - similar to airplanes - that the human driver can take back control of the vehicle in case of emergency. But that takes quite a bit of time. Two …
31 July 2015
[Book] Excited to announce the new book by John Thackara
How to thrive in the next economy by John Thackara Thames & Hudson August 2015, 192pp Abstract Drawing on a lifetime of travel in search of real-world alternatives that work, I describe how communities the world over are creating a …
27 July 2015
Breaking Free from The Lean Startup religion: The Service Designer Manifesto
Breaking Free from The Lean Startup religion: The Service Designer Manifesto by Tenny Pinheiro Eise Books July 21, 2015 - 52 pages Free on Kindle Abstract Our civilization is facing complex, systemic and scary wicked problems. It is already known that …
27 July 2015
Nudging to fix the world
Last week the UK media were suddenly abuzz on how behavioural insights can help government decisions and actions by being able to nudge behaviour in a favourable direction. Apparently it has become a cure-all and …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

See all articles