31 July 2012

Beyond reliability: An ethnographic study of Wikipedia sources

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Almost a year ago, Heather Ford was hired by Ushahidi to work as an ethnographic researcher on a project to understand how Wikipedians managed sources during breaking news events.

Ushahidi cares a great deal about this kind of work because of a new project called SwiftRiver that seeks to collect and enable the collaborative curation of streams of data from the real time web about a particular issue or event.

If another Haiti earthquake happened, for example, would there be a way for us to filter out the irrelevant, the misinformation and build a stream of relevant, meaningful and accurate content about what was happening for those who needed it? And on Wikipedia’s side, could the same tools be used to help editors curate a stream of relevant sources as a team rather than individuals?

Ford chose to interview editors focused on the 2011 Egyptian revolution article because she wanted a globally relevant breaking news event that would have editors from different parts of the world working together on an issue with local expertise located in a language other than English.

She has posted about the process on EthnographyMatters.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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