The social networking phenomenon has ushered in a shift in mindset that, in turn, has driven people to become actively engaged in generating their own content and sharing it with an international audience on the Web, in contrast to the earlier trend of passively viewing content that others had created.
This article on UXMatters explores how we can embrace this trend toward user-generated content to elicit greater user participation in the technical documentation space and make the communication of business information a more effective process.