The conversation about user-led innovation starts with a reference to NESTA Connect launch, where Von Hippel spoke recently.
Von Hippel then talks about what he describes as a revolution in innovation moving from in-house R&D (and marketing) departments, to users and customers. He draws out a series of implications for what this means for intellectual property right protection and business models. With the tools to innovate getting better/cheaper/easier (especially in the digital domain but increasingly in other areas as well) he describes his thesis of how innovation is being democratised.
Listen to interview (23:30)