The local NBC station in New York ran a story about how banks are changing to create a better in branch experience, writes David Polinchock in his blog The Experience Economist.
In particular, they were showing a new branch for the Bank of Smithtown, that included a coffee bar and a children’s play area. They spoke to the manager there, who gave one of the most compelling arguments for the need to create better experiences that David ever heard: “Typically a bank like this in the suburbs would do $1 million to $1.5 million a month (and) would be a fairly successful branch. When we first opened, this branch did a $1 million a week for the first 25 weeks.”
[...] Putting people first » Banks creating a better branch experience [...]