IA Summit
The IA Summit was held in Miami, FL from April 10-14. Boxes and Arrows captured many of the main conference sessions.

Keynote: “Journey To The Center of Design”Jared Spool
Jared enlightens and entertains with his keynote address. It now seems the foundations of user-centered design are disintegrating. Notable community members are suggesting UCD practice is burdensome and returns little value.

Search patternsPeter Morville
Peter describes a pattern language for search that explains user psychology and information seek behavior, highlights emerging technologies and interaction models, illustrates repeatable solutions to common problems, and position us all to design better search interfaces and applications.

The information Architect and the Fighter PilotMatthew Milan
Matthew argues that fighter pilot and military strategist John Boyd can teach us a great deal about how to understand, interpret and design for human decision making.

E-service: What we can learn from the customer-service gurusEric Reiss
In this passionate and entertaining presentation, Eric Reiss talks about the design and execution of a system of activities – people, processes, and technology – that ultimately build brand, revenues, and customer satisfaction.

Audiences & artifactsNathan Curtis
Nathan Curtis explores both the articles we produce and the audience we produce them for, revealing what works and what doesn’t.

Data driven design research personasTodd Zaki Warfel
Todd Zaki Warfel engages his audience sharing new visualization techniques he has been using that have personas even more effective and valuable to the design process.