putting people first

by experientia
by experientia
21 November 2006

Arts Management newsletter, a horrible experience with great content

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putting people first
by experientia

Arts Management newsletter
Arts Management is a Weimar, Germany-based international information network for arts managers.

The e-mail newsletters are without formatting (and therefore impossible to read), the only link in the e-mail body is the unsubscribe link (which I of course innocently clicked hoping that it would take me to a richer version of the newsletter and therefore immediately unsubscribing me), the content is only available in PDF (without graphics or images of course), and when you go on the website you cannot find any of the articles in the newsletters unless you first know the category, topics (not sure what is the difference) or date of submission (who cares?).

In short, the user experience is horrible. Why on earth are people putting up with this? I just don’t understand. Arts managers, wake up!

YET, the newsletter is rich in information about relevant issues. So to make it a bit easier for you, I am attaching the latest newsletter as a download (pdf, 393 kb, 18 pages), a service which is not even available on the Arts Management website (sic).

Because the content deserves it.

Here is a pick from the current issue:

  • An interview with Sowon Koo, strategic design division marketer of Designhouse in Korea who talks about “Papertainer”, a trendy exhibition built with
    353 paper tubes and 166 containers, to commemorate the museum’s 30th anniversary.
  • An article by two University of Washington Ph.D students who describe two related digital media annotation systems (VideoTraces and ArtTraces) that allow museum visitors to record “traces” of their experiences. Traces are composed of digital visual recordings of the exhibits made or selected by the visitors that are then layered with verbal and gestural annotations.
  • A position paper by Max Ross arguing that ‘new museology’ is about the movement towards a more visitor-centred ethos, with museum professionals changing roles from ‘legistators’ to ‘interpreters’ of cultural meaning.
  • Dr. Margot Wallace underlines the importance of museum branding, as applied to new museum buildings and museums’ actual survival.
  • A UK government paper considers the value of museums. It “recognised and celebrates the importance and achievements of museums in the 21st century while identifying some of the challenges that face them.”

Just dont’ ask me for links to the individual stories.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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