putting people first

by experientia
by experientia
27 March 2010

AP’s ethnographic studies look for solutions to news and ad “fatigue”

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putting people first
by experientia

AP
A new study by the Associated Press has come to the conclusion that consumers are “tired, even annoyed, by the current experience of advertising,” and that, as a result, they don’t trust very much of it. But at the same time, AP found, consumers do want information relevant to their needs, as well as ways to socialize that information.

Although it tends to move cautiously and deliberately, AP has been subtly and quietly introducing tools aimed at improving relevance and socialization, and may have plans for an ad-supported aggregation business that applies what it has been learning. […]

The findings are part of a study called “A new model for communication,” released two weeks ago with little fanfare and no press coverage, even by AP’s own reporters (pdf link to report). The research was done in conjunction with Context-Based Research Group of Baltimore, and was a followup to a 2008 study called “A new model for news” (pdf link to report). Both studies used ethnographic research techniques to do a ‘deep dive’ into consumer behavior and motivations. […]

To combat “ad annoyance,” the study recommends restoring trust, noting that social vetting of information is now often “filling a role historically played by trusted packagers of information, such as local newspapers, which connected readers with advertisers in a trusted environment.” This led the study team at Context to suggest a what they call Communitas, consisting of collaboration, social contract (understood rules), kinship, honesty, reciprocity and relevance.

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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