10 April 2008

Another batch of CHI 2008 interviews

Be the first to share
putting people first
by experientia

CHI 2008
Luca Chittaro (blog), who covers the CHI 2008 conference in Florence for Novà, the innovation supplement of Il Sole 24 Ore, Italy’s business newspaper, continues with his gruelling pace of interviews. Here is another batch:

Technology among the homeless
We tend to believe that technology is improving everybody’s life, at the workplace as well as at home. But what about those who have neither a job nor a home? Christopher A. Le Dantec, together with his colleague W. Keith Edwards, carried out a study on the use of technology among the homeless and will present the results tomorrow at CHI 2008. The paper that describes the study was one of those that received the conference Best Papers awards.

Attractiveness on-line
What does it make an on-line user profile attractive to members of the opposite sex? Andrew T. Fiore and his colleagues at the University of California at Berkeley have selected 50 user profiles on the Yahoo! Personals web site and studied the perception of these profiles on a sample of users in the 19-25 age range

On-line friendship
Imagine you have to move to a distant city. What would happen to the relationships you have with your friends? Which telecommunication tools would you use to try to maintain friendship? A research collaboration among three universities in the US (California Irvine, Carnegie Mellon e Duke) has followed 900 persons who moved to other cities. The interview is with Irina Shklovski (Univ. California Irvine).

Friends and enemies in social networks
Who’s in the list of your friends on social networking sites? True friends? People who you don’t know much? Total strangers? Should those sites offer a richer way of describing your relationship with each of them? A research group at HP Labs has studied the effects of a richer classification on users. Chittaro interviewed Michael Brzozowski (HP Labs).

What do people do with Facebook?
Facebook is definitely a popular site, but what do we know about how people use it? Adam N. Joinson (University of Bath) is studying Facebook users to learn more about it.

Interaction with future cars
Industry is working at cars that will talk more and more to their drivers and some researchers are even working at car interfaces that automatically adapt to the specific user who is driving. David Krum, project manager at Bosch Research, is one of the organizers of the special interest group “Interaction in the Automobile” which met at CHI 2008.

Driver distraction
What human factors issues should future car interfaces take into account? The need to monitor the driver and to mitigate driver distraction and inattention came out often in talking with Brian Lathrop (Volkswagen Electronic Research Lab), Brian is one of the organizers of the special interest group “Interaction in the Automobile” which met at CHI 2008.

Phishing the common user
How do common users react to a phishing attack? To know better, a group of researchers at Carnegie Mellon University (including Serge Egelman) has carried out phishing attacks on a sample of users and studied their behaviors. They have presented their results at CHI 2008, and the picture that came out is not reassuring from the security point of view. For example, 97% of the users believed the phising e-mail and went to visit the phishing site. At that point, 87% of the users which received passive warnings (and 21% of those who received active warnings) believed also the phishing web site and entered their data.

Graffiti-covered desktop
Do users keep their software updated to prevent security attacks? What could the interface do to make users’ more aware of the need to install security updates? A research group from the Georgia Institute of Technology has proposed a new interface to this purpose at CHI 2008. When a security update is available, graffiti appear on your desktop. The more security updates you have not installed, the more the desktop becomes graphically degraded (and graffiti also mask open windows, to make work more annoying). One of the authors (Kandha Sankarapandian) explains the research.

Be the first to share
Related Article
2 March 2015
Human-centered design should be a CMO’s best friend
The average tenure of a CMO is just 45 months, according to a recent study released by executive recruiting firm Spencer Stuart. Fortunately, for CMOs in need of help, there's an elegant and simplistic process called …
Related Article
1 March 2015
Italian bank offers user-friendly home security kit
The Smart Care unit of the insurance arm of the Italian bank Intesa Sanpaolo has just launched an innovative home security offering. Branded "ACasaConMe" [AtHomeWithMe], the service combines a personalized insurance package and a security kit …
Related Article
28 February 2015
Open Policy Making: A people-centred approach to transform UK local services
Open Policy Making is about recognising that top down thinking and decision making no longer can deliver the range of services that people and communities have come to expect in a connected society, writes William …
Related Article
27 February 2015
Steve Portigal’s insider view of corporate user research
The acclaimed UX researcher Steve Portigal hosts the DollarsToDonuts podcast series [iTunes | Twitter] where he talks with the people who lead user research in their (corporate) organization. Six programs so far: Carol Rossi, Senior Director of …
Related Article
24 February 2015
5 imperatives of user experience design in mobile health technology
David Lee Scher, MD - Owner & Director, DLS Healthcare Consulting discusses what he thinks are five important issues in achieving the ideal mobile technology user experience, specifically for those technologies hoping to enter the …
Related Article
24 February 2015
“I’m divorcing my Nest thermostat”
Kara Pernice, the Managing Director at the Nielsen Norman Group, was a proud early adopter of the unique, cool, and pretty Nest device: "It helped me save energy, and communicated to me. But things went …
Related Article
24 February 2015
How do people save/share/revisit on mobile devices?
In early January, Mozilla UX conducted user research to refresh their understanding of how people save, share, and revisit mobile content with the goal of building a knowledge base for a larger contextual research project …
Related Article
23 February 2015
Changing behaviour for a better deal? Not as easy as it sounds
There are many areas of life - e.g. utility providers - where we could be getting a better deal by making what seems to be an easy switch. Behavioural scientist Nathalie Spencer of The RSA …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

See all articles