28 June 2011

Achieving a sense of home for people who travel extensively

Be the first to share

Home Awareness prototype
One of the people presenting at the DPPI conference in Milan last week was Aviaja Borup Lynggaard, an industrial Ph.D. scholar at Bang & Olufsen (B&O), attached to the Aarhus School of Architecture and Aarhus University.

Her very interesting Ph.D. project – which aims to inspire new B&O products – is called On the move – creating domesticity through experience design. It is part of the larger research project Mobile Home Center, which receives funding from Danish National Advanced Technology Foundation.

The project explores how to achieve a sense of home for people who travel extensively.

Together with researchers from The Danish School of Education, Aarhus University and the Aarhus School of Architecture, Aviaja Borup Lynggaard sets out to map how people manage a mobile lifestyle and to develop prototypes and concepts for products and services.

The project is guided by home researcher and anthropologist Ida Winther’s definition of the phenomenon home as an activity, ‘homing’, defined as something one does to achieve a sense of being at home, wherever one is currently located.

The goal is to study how interaction design can help promote this sense of home and facilitate homing.

Aviaja Borup Lynggaard’s project is focused on people who have an extremely mobile lifestyle, including B&O customers with heavy travel activity between multiple homes or hotels.

The project applies a user-centred design process that actively involves the customers in the design process from start to finish through ethnographic studies, interviews and trials of concepts and prototypes for new products.

The Ph.D. project will foster a range of products and services for subsequent development at B&O.

Three recent papers provide more background:

Home awareness – connecting people sensuously to places (pdf – 09/2010)
People living a global lifestyle connect remotely to their families while away from home. In this paper we identify a need for connecting with a home as the physical place itself. For this purpose we introduce the concept of Home Awareness that connects people sensuously to remote places through sound, light and feeling of temperature. A working prototype has been successfully tested and we present some results from early user studies.

Tactics for homing in mobile life – a fieldwalk study of extremely mobile people (pdf – 09/2010)
For many people home making is an activity, which extends beyond a single house. We introduce the terminology of Homing as the act of home making, when in a primary home, secondary home or more temporary spaces. By point of departure in existing literature on home making and through ethnographic studies of extremely mobile people we identify general tactics for homing. We present the identified tactics and show how people deploy not only one but several tactics in their intention of making a homely feeling despite not being in their primary home.
Reviewing the mobile technologies currently in use we argue that several of the tactics identified are currently not well supported. We discuss how technology design can learn from this study through pointing to the potential in designing mobile technologies to better support these unsupported tactics.
We consider the tactics as a tool for deeper understanding of mobile practices and thus informing the design of more relevant future technologies for people engaged in a mobile lifestyle.

On the move : creating domesticity through experience design (pdf – 10/2010)
This paper is a summary of the Ph.D. project about home and mobility. The project concerns design for mobile life and through various prototypes it is an investigation of how to support the act of home making away from the primary home.

Be the first to share
8 October 2015
Digital identity ecosystems in the context of Big data and mass surveillance
Research on Digital Identity Ecosystems by Francesca Bria, Gemma Galdon Clavell, Javier Ruiz, José María Zavala, Laura Fitchner, Harry Halpin D-CENT (Decentralised Citizens ENgagement Technologies) 30 June 2015 D-CENT (a European research project on "Decentralised Citizens ENgagement Technologies") …
3 October 2015
Building a design-driven culture
It’s not enough to just sell a product or service—companies must truly engage with their customers. McKinsey & Company outlines four elements of a design-driven culture, necessary to embed experience design in an organization. Really understanding …
27 September 2015
Privacy is UX
UX strategist and researcher Alex Schmidt argues that in a world full of security breaches, snooping, and third-party data aggregators, you should know where your users’ data goes. In this article, she explains why it’s …
26 September 2015
[Book] The first-ever ethnographic study of the global reinsurance industry
Making a Market for Acts of God: The Practice of Risk Trading in the Global Reinsurance Industry By Paula Jarzabkowski, Rebecca Bednarek, and Paul Spee Oxford Scholarship Online April 2015 Abstract Reinsurance is financial market trading in the risk of …
24 September 2015
[Free eBook] Understanding the Connected Home
Understanding the Connected Home: Thoughts on living in tomorrow's connected home By Peter Bihr and Michelle Thorne Berlin, September 2015 Available on GitBook We know that connectivity increasingly makes its way into our living rooms, kitchens and bedrooms. Into …
24 September 2015
Is it time to forget Big Data and focus on real people?
Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers, writes Maya Nix, the Marketing Content Producer for ClickTale, in this UX Magazine …
24 September 2015
Using business anthropology for strategic cost reduction
When business anthropologists work with the C-suite of large companies, the clients or employers tend to be the chief marketing officer (for consumer research), the chief strategy officer (for strategy work anchored in an outside-in …
5 September 2015
Gallup: quantitative customer experience metrics aren’t enough
Over the past decade, Gallup has observed a growing arms race among brands to implement bigger and better customer experience platforms. These systems -- also called customer experience platforms, customer experience management or CEX management …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

See all articles