Aaron_marcus
Aaron Marcos, president and principal designer/analyst of Aaron Marcus and Associates, contacted me to point me to some of his own resources on experience design.

The website of his company provides a rich overview of case studies and articles, of which I would like to draw attention to the Samsung case study. It describes how they helped the Korean company innovate wireless devices of the future using research and contextual observation (see also pdf).

Recent interviews with Aaron Marcus can be found on the website of the Institute of Design, Chicago and on InfoDesign.