putting people first

by experientia
by experientia
27 May 2013

A selection from academia.edu

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putting people first
by experientia

Academia.edu, the platform for academics to share research papers, contains quite a few documents from fields such as design research, experience design and interaction design.

Below a selection of the last few months, sorted by upload date (most recently uploaded papers come first):

Designer Storytelling
David Parkinson and Erik Bohemia, Northumbria University
This paper aims to explore the approaches that designers take when storytelling. Design artefacts, such as sketches, models, storyboards and multimedia presentations, are often described in terms of stories.

Innovation in the Wild: Ethnography, Rurality and Communities of Participation
Alan Chamberlain and Andy Crabtree, University of Nottingham, UK
This paper presents a series of insights, discussions and methodologies relating to our experiences gained while carrying out research ‘in the wild’ in order to drive IT-based innovation within a rural context.

Ethnographic approach to design knowledge: Dialogue and participation as discovery tools within complex knowledge contexts
Francesca Valsecchi, Paolo Ciuccarelli, INDACO Department, Politecnico di Milano, Italy
This paper explores two main concepts: a) the ethnography as a thick andqualitative observation method, which refers to an active interpretation of the traditional ethnography by the communication design research mindset; b) the definition of design knowledge space, as extended boundaries for the physical place of design activities.

Interaction design and service design: Expanding a comparison of design disciplines
Stefan Holmlid, Human-Centered Systems, Linköpings Universitet, Sweden
In this paper we seek to identify common ground and differentiation in order to create supportive structures between interaction design and service design.

Prototyping and enacting services: Lessons learned from human-centered methods
Stefan Holmlid, Linköpings universitet, Sweden, and Shelley Evenson, Carnegie Mellon University, USA
In service development, finding new ways to prototype the service experience could potentially contribute to higher quality services, more well-directed service engineering processes, and more. In this paper, we draw on experience from the field of interaction design, which has a rich tradition of practice with the methods over the last two decades.

Connected Communities Of Makers
Marzia Mortati and Beatrice Villari, Politecnico di Milano, Milano, Italy
The paper analyses the idea of crowd to understand how design is being influenced by the practices of mass participation both in the idea generation and innovation processes. Focusing on crowdfunding as a specific kind of crowdsourcing, we have analysed the case of Kickstarter using the filter of Communities of Practice. Two main reflections have emerged: the idea of a Temporary Community of Makers (TCoM), and connectivity as one of the elements to be designed in such environments.

Ethnographic Stories for Market Learning
Julien Cayla and Eric Arnould, Nanyang Technological University, Singapore
Drawing from extensive fieldwork in the world of commercial ethnography, the authors describe how ethnographic stories give corporate executives a unique means of understanding market realities. B

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
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Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

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30 October 2014
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In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

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