putting people first

by experientia
by experientia
5 June 2008

A better ATM experience from Wells Fargo

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putting people first
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Holger Struppek (a design director at Hot Studio and former senior interaction designer at Pentagram Design) shares on his Physical Interface (!) blog some design insights that went into Wells Fargo’s touchscreen ATM interface–a product freed from a major hardware-imposed restriction of the past.

“Wells Fargo hired Pentagram in the fall of 2005 to begin work on a new user interface for their ATMs. Wells Fargo was in the process of upgrading their ATMs with touchscreen monitors. This was a relatively slow process, since there are about 7,000 ATMs in the field, and any upgrades are expensive. But with the vast majority to be converted during 2007, this was the perfect time to create a fresh UI that would fully utilize the touchscreen capability.”

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(via Thinking & Making)

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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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