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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

20 December 2012
Dan Saffer on how we *should* interact with the automobiles of the (near) future

Smart Design’s Dan Saffer discusses on Fast Company on how we should interact with the automobiles of the (near) future: “What will this feel like, riding in our new robot cars? If the experience of being a “driver” in our new cars isn’t designed well, it could feel like we’re trapped in a public taxi, […]

1 April 2009
Videos of presentations by Dan Saffer, Robert Fabricant and John Thackara

I just posted three videos of the recent Interaction09 conference on Core77: Dan Saffer – Attention Awareness for Interaction Designers 2009 Dan Saffer calls out the Interaction Design community for allowing distracting topics to consume our attention, and for paying too little attention to “moonwalking bears,” the opportunities interaction designers can take advantage of in […]

4 August 2006
Designing for interaction: an interview with Dan Saffer [AIGA Voice]
12 January 2014
The UX of commercial drones

In order for commercial drones like Amazon’s or Australian startup Flirtey’s to become a reality, the drone (or any future-world technology, really) can’t merely do its job—meaning, it can’t randomly drop off deliveries and simply fly away as the drone in the Amazon demo video does. There’s a lot more to it than that. To […]

6 April 2013
Videos of breakout sessions at the recent Interaction13 conference in Toronto

The IxDA gathered in Toronto, Canada’s largest center for design, for its 6th annual conference. Here are the video records of the breakout talks that took place (grouped thematically).   AGILE / LEAN Josh Seiden: A designer’s introduction to lean startup [15:04] Josh Seiden introduces you to the key ideas of Lean Startup, talks about […]

6 February 2012
Interaction 12: Day Three

There was magic in the air on the final day of the Interactions 12 conference in Dublin, as a number of speakers drew the connections between magic and design, whether it be electric faeries, having childhood dreams of being a magician, or actually being one in a past professional life. Louise Taylor, Boon Chew and […]

25 September 2010
Essential interaction design essays and articles

Dan Saffer of Kicker Studio has started a list of essays and articles that he feels are important touchstones and reference points for interaction designers. The list contains only publicly available articles. Any additions are more than welcome.

28 July 2009
Stanford seminars on people, computers and design

“CS547. Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)” is a course of the Stanford HCI Group, coordinated by Terry Winograd, on topics related to human-computer interaction design. Below is a run-down of the 2008-2009 speakers (all videos are available online): September 26, 2008 – Tristan Harris , Apture New models for browsing (video) […]

6 May 2009
Most Interaction09 conference videos now online

Most of the videos of the Interaction09 conference, that took place this February in Vancouver, Canada, are now available online (see also here). Here is a personal selection: Kars Alfrink: Play in social and tangible interactions Many of the interactions seen in tangible and social computing are essentially playful. Play can take on many forms, […]

17 April 2009
Global usability organisation embraces design

In December last year, the Usability Professionals’ Association (UPA) organised its first European conference in Turin, Italy, with a focus on the connection between usability and design. The very successful conference, which was chaired by the UPA Europe president Silvia Zimmerman (who has meanwhile become president of UPA Global) and UPA-Italy chair Michele Visciola (who […]

7 February 2009
UX Week 2008 videos

Over the last months, Adaptive Path has been uploading videos of their latest UX Week that took place in August 2008. Donald Norman conversing with Adaptive Path president and founder Peter Merholz Author and co-founder of the Nielsen Norman Group Scott Griffith about the car sharing experience at Zipcar (synopsis) Chairman and CEO of Zipcar […]

27 January 2009
Dissolving service design

Dan Saffer, who together with Interaction-Ivrea alumni Jennifer Bove, recently started the interaction design studio Kicker, is working on a revision of his book Designing for Interaction. Most interestingly, he will dissolve the service design chapter and “just place the topics and tools that were once ghettoed there throughout the book,” because, he says, “I’m […]

11 January 2009
10 most common misconceptions about user experience design

Whitney Hess, an independent user experience designer, writer and consultant, asked some of the most influential and widely respected [USA] practitioners in UX (including Steve Baty, Mario Bourque, Dan Brown, Liz Danzico, Bill DeRouchey, Will Evans, Chris Fahey, Kaleem Khan, Livia Labate, Erin Malone, David Malouf, Peter Merholz, Josh Porter, Louis Rosenfeld, Dan Saffer, Jared […]

13 November 2008
Book: Designing Gestural Interfaces

Designing Gestural Interfaces by Dan Saffer O’Reilly Media, Inc. Paperback, 268 pages December 3, 2008 ISBN: 0596518390 Promo text: If you want to get started in new era of interaction design, this is the reference you need. Packed with informative illustrations and photos, Designing Gestural Interfaces provides you with essential information about kinesiology, sensors, ergonomics, […]

12 February 2008
Videos of Interaction 08 presentations now online

Most of the presentations of the recent Interaction 08 conference are now online.  Here they are in alphabetical order of the speaker’s last name: Cinematic Interaction Design, Sarah Allen, Laszlo Systems (synopsis) Concept Ideation and IxD, Gretchen Anderson, Lunar (synopsis) Experience Design, Convergence + The Digital Agency, David Armano, Critical Mass (synopsis) Effective Prototyping Methods, Jonathan […]

11 December 2007
Interview with Interactions 08 conference organiser

Dan Saffer is the director IxDA, the Interaction Design Association, and conference chair of Interaction 08, the first IxDA conference. He is also experience design director at Adaptive Path and the author of Designing for Interaction. In this interview with Chris Baum of Boxes and Arrows, Dan discusses the context of the organisation, how the […]

4 September 2007
People regularly featured on this blog

In alphabetical order: A Marko Ahtisaari Ken Anderson B Nik Baerten Genevieve Bell Chris Bernard Tim Berners-Lee Ralf Beuker Nina Boesch Danah Boyd Stefana Broadbent Tyler Brûlé Bill Buxton C Jan Chipchase Hilary Cottam Mihaly Csikszentmihalyi Alistair Curtis D Uday Dandavate Liz Danzico Regine Debatty Paul Dourish E Jyri Engeström Richard Eisermann G Jesse James […]

25 August 2007
Charmr, a laudable Adaptive Path R&D project
8 July 2007
The New York Times “introducing” the usability professional
11 September 2006
Book review: Designing for Interaction
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