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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

15 January 2015
Ezio Manzini’s introduction to design for social innovation

Design, When Everybody Designs – An Introduction to Design for Social Innovation By Ezio Manzini The MIT Press, 264 pages February 2015 In a changing world everyone designs: each individual person and each collective subject, from enterprises to institutions, from communities to cities and regions, must define and enhance a life project. Sometimes these projects […]

3 February 2013
Social Innovation Europe Magazine interviews Ezio Manzini

For more than two decades Ezio Manzini has been working in the field of design for sustainability. Recently, he focused his interests on social innovation –he started, and currently coordinates, DESIS, an international network on design for social innovation and sustainability. Throughout his professional life he worked at the Politecnico di Milano. Parallel to this, […]

20 November 2011
Sketchnotes of Ezio Manzini at School of the Art Institute of Chicago

This past Monday evening, on an unseasonably warm night in Chicago, sustainability expert Ezio Manzini gave a thought-provoking lecture at the School of the Art Institute of Chicago. Mr Manzini is a Professor of Industrial Design at the Politecnico di Milano, and is a renowned expert in the application of strategic design for sustainability. His […]

3 August 2011
Ezio Manzini on the economics of design for social innovation

Sarah Brooks of Shareable has just published the second part of her interview with the Italian design strategist Ezio Manzini, who is one of the world’s leading experts on sustainable design, author of numerous design books, professor of Industrial Design at Milan Polytechnic, and founder of the DESIS (Design for Social Innovation towards Sustainability) network […]

27 July 2011
Design for Social Innovation: an interview with Ezio Manzini

Ezio Manzini is an Italian design strategist, one of the world’s leading experts on sustainable design, author of numerous design books, professor of Industrial Design at Milan Polytechnic, and founder of the DESIS (Design for Social Innovation towards Sustainability) network of university-based design labs. His work over the past 30 years in sustainability and social […]

25 December 2009
Designing for social innovation: an interview with Ezio Manzini

User experience strategist Steve Baty interviewed Ezio Manzini, Professor of Design at the Politecnico di Milano and one of the keynote speakers at Interaction 10, about designing for social innovation and his work with the DESIS network. “Social innovation is a process of change where new ideas emerge from a variety of actors directly involved […]

8 September 2009
Josephine Green and Ezio Manzini featured in Philips magazine

From pyramids to pancakes The era of elitism, top-down management and deterministic ideals is over. We are now living in an age of social innovation and sustainability that opens up the future to the many, not just the few. Mass consumerism has given way to mass creativity, which is transforming how we think about and […]

30 May 2009
Your future job is social innovator: Predictions from Ezio Manzini

“The main activity of designers will be as social innovators,” said Ezio Manzini during an intimate conversation with o2NYC on May 6. Ezio’s talk outlined an exit strategy for conscious designers, a shift from making things to designing tools for a better society. For those of us who have signed on to the green revolution, […]

27 October 2007
Dott 07 goes global with Ezio Manzini

Also part of the Dott07 festival that I talked about earlier today were the Creative Communities Award. Guest speaker was Ezio Manzini, professor of industrial design at Politecnico di Milano and author of Sustainable Everyday. “The idea of well-being that has been promoted until now and unfortunately is still the mainstream is that well-being is […]

8 October 2005
Ezio Manzini on design, social innovation and sustainability

Ezio Manzini, who is a professor at the Milan Polytechnic and one of the world’s leading experts on sustainable design, recently talked about his ideas at the British Design Council. A background paper entitled Enabling solutions, social innovation and design for sustainability (Word document, 64 kb) is available from the Design Council website.

20 November 2014
[Book] Design for Policy

Design for Policy Edited by Christian Bason, Chief Executive, Danish Design Centre Series: Design for Social Responsibility Hardcover: 250 pages Publisher: Gower Pub Co; December 28, 2014 Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the […]

12 January 2014
[Book] Design Transitions

Design Transitions – Inspiring Stories. Global Viewpoints. How design is changing. By Joyce Yee, Emma Jefferies and Lauren Tan BIS Publishers [Book site – Amazon link – selected pages] Abstract Design Transitions presents 42 unique and insightful stories of how design is changing around the world. Twelve countries are represented from the perspectives of three […]

24 November 2013
[Book] Public and Collaborative

Public and Collaborative Exploring the intersection of design, social innovation and public policy Ezio Manzini and Eduardo Staszowski (Editors) New York, September 2013, 181 pages Download [Alternative links 1 – 2] This book edited by Ezio Manzini and Eduardo Staszowski documents and presents some reflections on efforts of DESIS Labs in Europe, Canada, and the […]

7 February 2013
Small, local, open and connected: resilient systems and sustainable qualities

How do we design a resilient socio-technical system, asks Ezio Manzini in Design Observer. “Let’s look to natural systems; their tolerance of breakdowns and their adaptation capacity (that is, their capability of sustaining over time) may give us direction. As a matter of fact, it is easy to observe that lasting natural systems result from […]

2 August 2011
Book: Design for Services

Design for Services Series: Design for Social Responsibility Authors: Anna Meroni and Daniela Sangiorgi Gower Publishing, August 2011, 298 pages In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task […]

1 June 2011
Designing Pleasurable Products and Interfaces conference

DPPI 11, the 5th conference on Designing Pleasurable Products and Interfaces, will take place in Milan at the end of this month, with leading roles for two Experientia partners: Mark Vanderbeeken will act as co-chair of the user-centred design track while Jan-Christoph Zoels will be part of a roundtable discussion. The conference will take place […]

10 March 2011
Designing Pleasurable Products and Interfaces – conference in Milan

DPPI 11, the 5th conference on Designing Pleasurable Products and Interfaces, will take place in Milan, Italy this year and Experientia partner Mark Vanderbeeken is part of the scientific committee. The DPPI conference originally began through the desire to move away from talking purely about usability, and look at the role of experience in human-product […]

1 March 2010
Interaction’10 videos online

Many videos of the Interaction10 conference are now online. Here are the one of the speakers mentioned in the recent review by Experientia partner Jan-Christoph Zoels. Paola Antonelli – Talk to Me Whether openly and actively, or in subtle, subliminal ways, things talk to us, and designers write the initial script that will let us […]

14 February 2010
Conversations in a weekend village — Interaction10 impressions

Written by Experientia partner Jan-Christoph Zoels. Interaction10 is over. Four days of presentations, workshops, games, installations stimulated vivid exchanges of ideas and reflections on the changing landscape of interaction design. Hosted in beautiful downtown Savannah by the international Interaction Design Association and Savannah College of Art and Design (SCAD), the conference set the stage for […]

7 February 2010
Live at Interaction’10: day 2

Niklas Wolkert & Brad Nunnally provide their second report on Johnnyy Holland on the Interaction10 conference in Savannah, Georgia – this time focused on the second day. “After a night of some great parties, and even better conversation, the second day of Interaction 10 began with a preview of the new IxDA.org website redesign. The […]

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