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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

2 June 2012
Interactions Magazine is (nearly) fully online, archives included

Somehow I hadn’t noticed but Interactions Magazine is now (nearly) fully online. As far as I could discover (nothing is explained, sic), only some of the current year’s articles are fully available. Yet all the previous issues (up to 15 years ago) are fully available. The only way to find out what is fully available […]

21 November 2010
Interactions Magazine – last issue of Jon Kolko and Richard Anderson

The current issue of Interactions Magazine is the last issue of editors Jon Kolko and Richard Anderson, who reflect on the results achieved. Also Don Norman reflects in his column, and raises some pointed criticism of Interactions Magazine publisher ACM, that I endorse completely: “I recently became a columnist for Core77, an open, free Internet […]

2 September 2010
Interactions magazine on human nuances

The current issue of Interactions Magazine is generally on the nuances of what makes us human, writes co-editor-in-chief Jon Kolko, and more in particular “about authenticity, complexity, and design-and the political, social, and human qualities of our work”. Here are the articles that are currently available for free: interactions: authenticity, complexity, and design by Jon […]

30 June 2010
Interactions magazine on subtlety and change

The current issue of Interactions Magazine is generally on subtlety and change, writes co-editor-in-chief Jon Kolko: “There are some strange changes under way in our world. We constantly hear the refrain of the massive chaos around us, yet the allure of such a large, looming flux may distract us from something more important: the countless […]

26 April 2010
Interactions Magazine – May/June 2010 issue

The latest issue of Interactions Magazine is about the spread of design into new areas, write editor Jon Kolko: “The process of design is spreading into new areas of society and business, and as it does, our work gets more complicated and more rewarding. From the details of our interfaces to the focus of our […]

11 April 2010
Interactions Magazine – March/April 2010 issue

The latest issue of Interactions Magazine is about a new intellectualism of design, write co-editors Richard Anderson and Jon Kolko: one that embraces discourse, dialogue, systems thinking, and the larger role of designers in shaping culture. Here are the articles available for free online: interactions: exploring aspects of design thinking Richard Anderson, Jon Kolko Popular […]

4 January 2010
Latest issue of Interactions Magazine now available

The January-February edition of Interactions Magazine — exploring the evolving nature of experiences, people and technology — is online and some articles are available without subscription. interactions: information, physicality, co-ownership, and culture Richard Anderson, Jon Kolko From tangible computing, to societal problem solving, to the trials and tribulations of user reserach – this issue explores […]

30 October 2009
Nov-Dec 2009 edition of Interactions magazine online

The November-December edition of Interactions Magazine is online and some articles are available without subscription. Unfortunately, the main menu page doesn’t say which articles are publicly available (although without images) and which aren’t (what about ‘affordances’ in web design?), so I have selected the six that are: interactions: social, authentic, and interdisciplinary Jon Kolko Catalyzing […]

2 July 2009
July-August issue of Interactions magazine is out

The July-August issue of Interactions magazine is out and more and more content is publicly available online (thank goodness): Editorial: Interactions: Time, Culture, and Behavior Jon Kolko Over the past 10 issues, interactions has, with a great deal of conscious repetition, investigated themes of global influence, sustainability, temporal aesthetics, behavior change, and the design for […]

26 April 2009
Design Fiction, an Interactions Magazine cover story by Bruce Sterling

As a contributing editor for Interactions Magazine, Experientia partner Mark Vanderbeeken was tasked with finding clever people to write a story for the magazine. His first choice was Bruce Sterling. Bruce accepted and wrote a wonderful contribution — much appreciated by the editors — that was chosen as the magazine’s cover story. “We have entered […]

3 March 2009
March-April issue of Interactions Magazine devoted to trust

More and more content of Interactions Magazine is becoming available online. The latest March-April issue is devoted to trust and “explores the idea of assurance and the feelings of ease or unease related to relationships of confidence or skepticism”. Here are some of the treasures: The Counterfeit You Hunter Whitney If safeguarding our strings of […]

29 December 2008
interactions magazine: time for some change

The January-February 2009 issue of Interactions Magazine has just been launched, which in itself is a celebration of the fantastic transformation of the magazine under the careful stewardship of Jon Kolko and Richard Anderson, now one year ago. This transformation is never complete of course. With a wink to a recent political campaign, it’s also […]

31 August 2008
The debate on open access to Interactions Magazine

The September-October issue of Interactions Magazine has been published and is now shipping to all members of ACM’s Special Interest Group on Computer-Human Interaction (SIGCHI). The rest of us can access some limited content online (three articles in the current issue). Now that Interactions has become a highly valuable UX resource, thanks to the strong […]

12 May 2008
May/June edition of Interactions Magazine

The May/June issue of Interactions Magazine just came out and some of the content is available online (and more will follow soon). The issue is all about “colliding worlds” with “interactions disciplines” becoming “more appropriately integrated into other creative disciplines (e.g. architecture and music), into business, and into the new business models that will shape […]

2 February 2008
Interactions Magazine now fully available online

In a previous post I wrote how it would be a good idea for the publishers of Interactions Magazine to make the magazine content available online. It just happened. Here is the announcement by Scott Delman, ACM Group Publisher: ACM is pleased to announce a new innovation for subscribers to interactions, the leading magazine publication […]

18 January 2008
Interactions Magazine – first impressions

This morning I received a print copy of Interactions Magazine with the mail. Wow. It looks, feels, and reads exactly like a magazine for our profession should be. Why did no one think of this before? It contains a lot of in-depth articles by people I respect or others I am curious about. It is […]

6 January 2008
Interactions Magazine relaunched

A few weeks ago, I announced the new direction taken by Interactions Magazine under its new editors-in-chief Richard Anderson and Jon Kolko, and now the first issue is out. The content looks very exciting indeed and the editors-in-chief have done a great job at getting some of the best people in the field to contribute. […]

11 October 2006
Philips Design magazine on foresighting techniques, health and ‘sensitive’ interactions
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