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putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

15 September 2010
Eric von Hippel and 2.9 million British innovators

Ethan Zuckerman reports on yesterday’s Berkman Center lunch talk by Eric von Hippel, where he discussed what he called the “Household Sector” innovation. “Eric von Hippel, a long-time affiliate with the Berkman Center, leads off our 2010 season of lunch talks with a discussion of “Household Sector” innovation. To explain his body of work, von […]

29 July 2009
An interview with Eric von Hippel

Scott Wilson interviewed Prof. Eric von Hippel of MIT’s Sloan School of Management for the Deloitte Review. “Open source technology and lead user innovation: two subjects very much in evidence across a diverse number of business sectors today. But how can they help companies grow, and what can we learn from the likes of open […]

29 August 2007
BBC World Service interviews MIT professor Eric Von Hippel on innovation

In an extended interview, Peter Day of BBC World Service’s Global Business programme talks to Professor Eric Von Hippel, head of the Innovation and Entrepreneurship Group at Massachusetts Institute of Technology about his revolutionary thinking and what calls the “democratisation of innovation”. The conversation about user-led innovation starts with a reference to NESTA Connect launch, […]

29 July 2007
New York Times questions von Hippel by underlining value of top-down innovation approach
5 May 2007
Gartner’s interview with Eric von Hippel
13 January 2006
Video lecture by Eric Von Hippel

MIT World has posted a one-hour video of a lecture by Eric Von Hippel, Professor of Management and Head of the Innovation and Entrepreneurship Group at the MIT Sloan School of Management and author of “Democratizing Innovation” (which can be downloaded for free here): “If you have ever come up with a work-around or improvement […]

30 July 2005
Democratizing Innovation by Eric Von Hippel

Innovation is rapidly becoming democratised. Users, aided by improvements in computer and communications technology, increasingly can develop their own new products and services. These innovating users — both individuals and firms — often freely share their innovations with others, creating user-innovation communities and a rich intellectual commons. In Democratizing Innovation, Eric Von Hippel, Professor and […]

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