putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 December 2013
Saving the lost art of conversation in the age of the smartphone

Megan Garber of The Atlantic interviews (alternate link) Sherry Turkle, a psychologist and a professor at MIT whose primary academic interest—the relationship between humans and machines—is especially relevant in today’s networked age. Turkle’s most recent book, Alone Together: Why We Expect More From Technology and Less From Each Other, “explores our reliance on devices that […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 December 2013
Saving the lost art of conversation in the age of the smartphone

Megan Garber of The Atlantic interviews (alternate link) Sherry Turkle, a psychologist and a professor at MIT whose primary academic interest—the relationship between humans and machines—is especially relevant in today’s networked age. Turkle’s most recent book, Alone Together: Why We Expect More From Technology and Less From Each Other, “explores our reliance on devices that […]

31 December 2013
Solving problems for real world, using design

Formally the Hasso Plattner Institute of Design at Stanford University, the D.school has made a global impact by encouraging students to find out what is most useful. Nicole Perlroth reports in The New York Times. “At the heart of the school’s courses is developing what David Kelley, one of the school’s founders, calls an empathy […]

31 December 2013
The anthropology of Big Data

The anthropology of an equation. Sieves, spam filters, agentive algorithms, and ontologies of transformation Paul Kockelman This article undertakes the anthropology of an equation that constitutes the essence of an algorithm that underlies a variety of computational technologies — most notably spam filters, but also data-mining tools, diagnostic tests, predictive parsers, risk assessment techniques, and […]

31 December 2013
The epistemology of Big Data

In addressing the insecurities of postmodern thought, Big Data falls prey to some of the same issues of interpretation, writes Michael Pepi in The New Enquirer. More in particular, Pepi points out that “the conditions that generated postmodernism were an intellectual half-step toward the logic that permits the hegemony of networked computing — the era […]

31 December 2013
How do e-books change the reading experience?

Mohsin Hamid and Anna Holmes discuss in the New York Times Book Review how technology affects our reading habits. Mohsin Hamid argues that in a world of intrusive technology, we must engage in a kind of struggle if we wish to sustain moments of solitude. “As we enter the cyborg era, as we begin the […]

23 December 2013
Ethnographic research: Facebook is basically dead and buried with UK teenagers

As part of a European Union-funded study on social media (make sure to check also the UCL site and blog on the same project), the Department of Anthropology at University College London is running nine simultaneous 15-month ethnographic studies in seven countries (small towns in Brazil, China (2), India, Italy, Trinidad, Turkey and the UK). […]

20 December 2013
People powered data

Geoff Mulgan, CEO of Nesta (the UK innovation charity), writes that in 2014 the growing movement to take back control of personal data will reach a tipping point. “The next few years will bring a further explosion of data, and data awareness in daily life. We’re some way off the new Magna Carta that will, […]

20 December 2013
Screen Life: The View from the Sofa

A new study carried out for Thinkbox by COG Research and designed to help the advertising community understand the context of multi-screening (watching TV and simultaneously using an internet-connected device such as a laptop, smartphone or tablet). Using a combination of research techniques which examined over 700 hours of TV viewing gathered from filming the […]

17 December 2013
Videos online of the Service Design Global Conference

Nearly all videos of the recent Service Design Global Conference in Cardiff, Wales (19-20 November 2013) are now online: DAY 1 Making Data Useful The Service Design Imperative [30:37] Nick Leon – Royal College of Art Bio and synopsis The Danger of Big Data [21:45] Kerry Bodine – Forrester Research Bio and synopsis Service Design […]

17 December 2013
Dan Hill: Can public enterprises adopt the popular dynamics of private enterprises?

In his latest Dezeen column, Dan Hill examines what services like the Uber taxi app mean for cities and asks whether the designers of public services can learn something from them. “So this [i.e. Uber], as with Amazon (and Starbucks, J Crew and the rest) is another cultural blitzkrieg, obliterating difference and leaving high-quality homogeneity […]

17 December 2013
American-centric UI is leveling tech culture — and design diversity

An article with a title like this cannot but intrigue me (being a non-American leading a non-USA company) – and even more so after I found out that it was written by an American working in an American company. In a very frank and thoughtful article, Sean Madden, Executive Managing Director at Ziba, argues that […]

14 December 2013
Reinventing the wheel

Experientia has been featured in RISD.edu, the website of the Rhode Island School of Design, where Experientia partner Jan-Christoph Zoels received his master’s degree in industrial design. The article offers a brief overview of some of Experientia’s recent work, before going into more depth about our exciting conceptual work on a giant observation wheel design […]

14 December 2013
UX review of Samsung Galaxy Smartwatch

Smartwatches are the future, but the Samsung Galaxy Gear is only partway there, writes Raluca Budiu, a senior researcher with Nielsen Norman Group, in her detailed and extensive UX review of the Samsung Galaxy Smartwatch. “One big reason to believe in watches is that this form factor has already been victorious. Historically, before wristwatches were […]

14 December 2013
The lack of closure experience in digital products and services

There’s an ever-growing tide of inactive, dormant, or extinct customer accounts and other online personal data swallowing up the digital landscape, writes Joe Macleo in UX Magazine. As designers, one of our objectives when creating digital services and products should be to incorporate a “closure experience” that allows customers to end their relationship with the […]

8 December 2013
Robert Fabricant on scaling your UX strategy

Leading businesses like Google are exploring scalable strategies that make UX relevant to engineers and MBAs across their organizations. Robert Fabricant has posted a quick look at some of the different strategies that they are deploying: 1. Lean UX 2. UX in R&D 3. Baby-Step UX 4. Six Sigma UX 5. Customer-Driven UX

8 December 2013
Britain’s Ministry of Nudges

The title of this New York Times article sounds like a Monty Python sketch (intentionally, I guess). But the article is luckily quite a lot more serious, exploring how the British government – inspired by American behavioral economics – is finding new ways to gently prod people to pay taxes, find jobs and insulate their […]

6 December 2013
The psychology behind information dashboards

With its interactive and intuitive interface and its ability to visualize data in a single screen, the information dashboard is becoming a critical tool in the hands of the business user. Moreover, it is also making its way into apps used by laypeople for managing day-to-day activities like budget tracking and fitness management. So what […]

6 December 2013
The UX explorers at Ford: an interview with Parrish Hanna and Chris Thibodeau

In response to the recent explosion in UX, Ford Motor Company has hired folks like Parrish Hanna and Chris Thibodeau — Global Director of Human-Machine Interface and Executive Manager of Global Product Planning for User Interface, Connectivity, and Infotainment respectively — to react and reshape Ford’s user experience. Hanna’s past was non-automotive having spent years […]

6 December 2013
New UK Lab to transform healthcare using design

A new centre will bring the principles of design into the heart of a leading hospital to create a global research hub for “frugal innovation and high-impact, low-cost design”, writes The Times Higher Education. Royal College of Art (press release) and the Institute of Global Health Innovation at Imperial College London (press release), have together […]

6 December 2013
UK Cabinet Office policy lab aims to create designer public services

Public service design is about to hit the mainstream. In December the Cabinet Office will launch a new policy lab tasked with using design to “re-invigorate policymaking in the UK civil service”, reports The Guardian. The new lab to be launched in December will work with departments on their toughest problems, drawing on design methods […]

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