putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 November 2013
Design your way to better public services

Innovative design-based approaches to public service management can rapidly enhance user experience whilst driving effective and efficient policymaking, explains Lucy Kimbell on the site of the Policy Network (the UK’s leading thinktank and international political network based in London). “[The UK Cabinet Office, the Young Foundation, the International Telecommunications Union amd Nesta] are all examples […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

29 November 2013
Design your way to better public services

Innovative design-based approaches to public service management can rapidly enhance user experience whilst driving effective and efficient policymaking, explains Lucy Kimbell on the site of the Policy Network (the UK’s leading thinktank and international political network based in London). “[The UK Cabinet Office, the Young Foundation, the International Telecommunications Union amd Nesta] are all examples […]

28 November 2013
Design Week reflects on the business potential of service design

Design Week investigates a new wave of service design proponants who are helping to embed design in big brands. Taking the two-day Service Design Global Conference as a context, the author highlights the radical changes businesses are making by using design to deliver profitable customer-focused experiences. In particular, the article profiles four cases: The work […]

27 November 2013
[Report] Leading Business by Design

Design is now firmly on the business agenda. No longer the cherry on the cake for high-end goods and luxury brands, over the past decade it has gained relevance for the way organisations are structured, how they operate and how they think. An increasing number are starting to use design strategically – to differentiate themselves […]

27 November 2013
Melinda Gates on the power of human-centered design

Interesting quote from a Wired interview with Melinda Gates and Paul Farmer: WIRED: What innovation do you think is changing the most lives in the developing world? MELINDA GATES: Human-centered design. Meeting people where they are and really taking their needs and feedback into account. When you let people participate in the design process, you […]

27 November 2013
[Report] Next generation working life

How will work be organized in the Networked Society? Fundamental changes are taking place. Cultural changes and rapid technological development are changing the rules and opening up for new ways of structuring business and changes in the workplace. Ideas and innovation are fueling this move forward. It is becoming more important, if not essential to […]

25 November 2013
BancoSmart video – Experientia’s ATM interface for UniCredit Bank

Experientia’s innovative ATM interface for UniCredit Bank has started to roll out across ATMs in Italy, and UniCredit has created a video to showcase some of the features. Experientia’s interface design reinvents the ATM interface – making it easier to use, faster, and with more services, all offered through full touchscreen interaction. Not only is […]

24 November 2013
[Book] Public and Collaborative

Public and Collaborative Exploring the intersection of design, social innovation and public policy Ezio Manzini and Eduardo Staszowski (Editors) New York, September 2013, 181 pages Download [Alternative links 1 – 2] This book edited by Ezio Manzini and Eduardo Staszowski documents and presents some reflections on efforts of DESIS Labs in Europe, Canada, and the […]

24 November 2013
Bruce Sterling on the value of design fiction (and some example videos)

Bruce Sterling’s Wired UK article on the value of design fiction is very much worth a read, as it defines the field so well: “A formal definition exists: “Design fiction is the deliberate use of diegetic prototypes to suspend disbelief about change.” There’s heavy freight in that sentence, but most can be disposed of promptly. […]

24 November 2013
An ethnographic study of UK policy making

Professor Alex Stevens of the University of Kent, did quite an unusual ethnographic study – focused on understanding how UK civil servants use evidence in policy making, and in the process comes to some quite political conclusions: “Based on participant observation in a team of British policy-making civil servants carried out in 2009, this article […]

23 November 2013
The future of the workplace: through an ethnographer’s eyes

What will the workplace of the future look like? Will it even exist as a physical space? Ever since networked computers first became widespread the idea of the virtual organisation has been touted, yet most of us still work in conventional workplaces. Recent technological advances have given a second wind to the idea with some […]

21 November 2013
The changing nature of service and experience design

The ubiquitous nature of smart products and smart systems underscores the fact that the definitions of “service design” and “experience design” are becoming moving targets. Many products are becoming services and experiences are becoming products that differentiate brands. What does this mean for design and design managers? What does it mean to “design services?” How […]

21 November 2013
The intersection of UX, CX & corporate strategy: The holy grail for 21st century business?

Chris Allen (CUA – HFI US Sales Director Eastern Region; Global Accounts Director) went to the UX STRAT Conference in Atlanta and came back with one big question: How do we as business leaders leverage the best techniques and outcomes of various research and design methodologies to create more rewarding, fun & useful interactions with […]

20 November 2013
Teens in the digital age

Two talks on teens in the digital age: The App Generation: identity, intimacy and imagination in the digital era (video – 21:18) Talk at The RSA, London, UK – October 2, 2013 Today’s young people have grown up almost totally immersed in digital media. But have we really begun to take full stock of the […]

19 November 2013
Talks and presentations from UX Australia

UX Australia 2013, a 4-day user experience design conference that took place in Melbourne at the end of August, has posted a lot of presentation slides and audio recordings on its site. Here a (small personal) selection: Agile ethnography in New York’s secret public spaces by Chris Holmes, AnswerLab (AUS/USA) A unique user research project […]

19 November 2013
[Book] Reputation Economics

Reputation Economics: Why Who You Know Is Worth More Than What You Have by Joshua Klein Palgrave Macmillan Publisher November 2013, 256 pages [Amazon link] Abstract As the internet has increasingly become more social, the value of individual reputations has risen, and a new currency based on reputation has been created. This means that not […]

19 November 2013
UX and the civilizing process

Kevin Simler is clearly a highly informed and engaging writer. In this essay, he argues that “UX is etiquette for computers“. “A focus on appearance is just one of the ways UX is like etiquette. Both are the study and practice of optimal interactions. In etiquette we study the interactions among humans; in UX, between […]

19 November 2013
Behavioral change strategy cards

Artefact Group, the Seattle based design company, has posted the first installment of its Behavior Change toolkit. “We’ve curated this selection of cards to give you a sample of principles and strategies that you can apply to your own work, dealing with concepts like how timing, ownership, and perceived losses impact people’s decisions. Our goal […]

19 November 2013
Bringing sharing to Korea

Richard Heinberg, author of The End of Growth, gave the keynote address at the ‘Seoul Youth Hub Conference 2013, Reshaping the Way We Live’, held in Seoul, Korea from 6 to 8 November 2013. The conference was co-hosted with 8 youth-led organizations working for transforming our lives into more sustainable way in various sectors. The […]

19 November 2013
What human experiences are we missing by adopting new technologies?

The more our data is used to determine our needs and desires, the less chance there is for serendipity, writes Bronwen Clune. Are we willing to make this concession in the name of progress? “Tracking, data mining and collaborative filtering are now the way things are done. There is little room left for the art […]

11 November 2013
[Book] Mapping Design Research

Mapping Design Research Edited by Simon Grand and Wolfgang Jonas Birkhauser 2012, 256 pages [Amazon link] [Sample chapter] An authoritative and scientifically based collection of 18 international texts since 1960 that mirrors and analyses the principal developmental phases of design research and scientific research. The importance of the focus on pivotal texts for the design […]

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