Daily insights on user experience, experience design and people-centred innovation Audience
19 September 2013
The Internet of Things and the mythical smart fridge

In this article for UX Magazine, Avi Itzkovitch explores the opportunities the Internet of Things presents to designers. Because the smart fridge is the cliché people usually refer to when discussing the Internet of Things, he uses this mythical smart fridge of the future, to illustrate how these devices may one day work and to […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

19 September 2013
The Internet of Things and the mythical smart fridge

In this article for UX Magazine, Avi Itzkovitch explores the opportunities the Internet of Things presents to designers. Because the smart fridge is the cliché people usually refer to when discussing the Internet of Things, he uses this mythical smart fridge of the future, to illustrate how these devices may one day work and to […]

19 September 2013
Who commits virtual identity suicide?

Who Commits Virtual Identity Suicide? Differences in Privacy Concerns, Internet Addiction, and Personality Between Facebook Users and Quitters Stefan Stieger, Christoph Burger, Manuel Bohn, and Martin Voracek. Cyberpsychology, Behavior, and Social Networking. September 2013, 16(9): 629-634. doi:10.1089/cyber.2012.0323. Published in Volume: 16 Issue 9: September 12, 2013 Abstract: Social networking sites such as Facebook attract millions […]

16 September 2013
Experientia and Intel present at EPIC 2013 in London

EPIC 2013, the conference on “ethnographic praxis in industry”, kicked off in London today, with experts from around the world gathering for the three-day conference exploring ethnographic investigations and principles in the study of human behavior as they are applied in business settings. This (Monday) afternoon, Experientia will give a joint presentation with Intel, titled […]

12 September 2013
Experientia workshop on strategic UX design for Taiwanese businesses

Taiwan meets Italy this week, in a series of workshops and company visits hosted by Experientia for Taiwanese business people. The 15 participants are from a diverse range of roles, from secretary to CEO, and a wide range of industries, including IT, appliances, car accessories, B2B suppliers (sugar, saw blades, electronic components), a dental clinic […]

12 September 2013
What are users up to when they have an experience?

Understanding the experience of using an object depends on understanding the context of use, argues Jeff Doemland in UX Magazine. However, “The prevailing understanding of user and experience–the understanding behind my clients’ preoccupation with the properties of the tools they provide their customers–grows out of Descartes’ thinking, according to which, each of us is a […]

11 September 2013
The consumer has spoken but is anyone listening?

One would expect that listening to your customers’ needs and wants is a basic prerequisite for any business active in a competitive industry. It also is understandable that no business can satisfy all of its customers’ needs nor always meet the basic needs for most of its customers. This is where a competitive market and […]

11 September 2013
Design, innovation and government

Last week Joeri van den Steenhoven, attended the

9 September 2013
From nice view to amazing journey: UNstudio and Experientia transforming the observation wheel experience

Click on image to view slideshow  Recently, Fast Company, Dezeen Magazine and Wired have featured articles about UNStudio’s design for the Nippon Moon, a Giant Observation Wheel (GOW) to be located in Japan that could rival the London Eye and Singapore Flyer. To make the Nippon Moon unique, UNStudio teamed up with Experientia to create […]

6 September 2013
Four new papers by anthropologist Brigitte Jordan

Brigitte Jordan, the legendary corporate anthropologist, once described as one of the “godmothers” of design ethnography, has posted four new papers on her website: The Double Helix of Learning: Knowledge Transfer in Traditional and Techno-Centric Communities Draft. Comments appreciated. In this paper I formulate a new, integrated theory of learning and show how it plays […]

6 September 2013
Experience design is now part of business logic

Om Malik of GigaOm argues that the cambrian explosion of mobile apps and cloud-based services as well as the exponential growth of data has led him to a very simple understanding: user experience is part of business logic. “The emergence of the cloud has made a lot of the underlying technologies into commodities. Instead, the […]

6 September 2013
Selected videos from “The Conference” in Sweden

Media Evolution The Conference is an international conference organized annually in Malmö, Sweden. The event focuses on factors that are affecting our society, with a media industry angle to it, exploring who sets the agenda, what changes the playing field and how we all can shape society from now on. The main themes are “Human […]

6 September 2013
Thoughts on clever cities

The multiplexed metropolis Enthusiasts think that data services can change cities in this century as much as electricity did in the last one. The Economist – in a piece written by Ludwig Siegele, online business and finance editor, argues that they are a long way from proving their case. The role of the citizen in […]

6 September 2013
Rebecca Solnit on the downside of social and mobile technology

Rebecca Solnit writes – in an excellent piece – that she feels as though she is in a bad science fiction movie where everyone takes orders from tiny boxes that link them to alien overlords. Which is what corporations are anyway. “Previous technologies have expanded communication. But the last round may be contracting it. The […]

5 September 2013
Pew: 86% of USA adults make efforts to hide digital footprints online

Pew Research Center found that 86 percent of surveyed adult Internet users in the U.S. have made efforts to obscure their “digital footprints” — which could include simple measures like clearing cookies in your browser or something more involved like encrypting your email, writes Ingrid Lunden on TechCrunch. Some 55 percent have taken this one […]

5 September 2013
Experientia designs mobile site for UN affiliate to promote mobile learning

This week, the ITC-ILO, a United Nations affiliate, officially launched an Experientia-designed mobile site to promote mobile learning tools within the organisation. The mobile site is an internal communications tool to showcase best practice mobile learning use within ITC-ILO, and it has been designed to be optimally viewed from a smartphone or tablet. The ITC-ILO […]

3 September 2013
Book: Putting Citizens First

Putting Citizens First Engagement in Policy and Service Delivery for the 21st Century Evert A. Lindquist, Sam Vincent and John Wanna Australian National University – Co-published with ANZSOG August 2013, 220 pages Free pdf (alternative link) This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the […]

3 September 2013
Book: Interactive Visualization

Interactive Visualization: Insight through Inquiry By Bill Ferster The MIT Press, 2012 ISBN-10: 0262018152, ISBN-13: 978-0262018159 (Amazon link) Abstract Interactive visualization is emerging as a vibrant new form of communication, providing compelling presentations that allow viewers to interact directly with information in order to construct their own understandings of it. Building on a long tradition […]

2 September 2013
Ericsson Report: Identifying the needs of tomorrow’s video consumers

The Ericsson ConsumerLab TV & Media 2013 report (presentation) looks at how the explosion of connected mobile devices in the home has opened a whole new world of possibilities when it comes to viewing TV and video content. Consumer viewing habits now involve so much more than just the living room TV and traditional broadcast […]

2 September 2013
BBC R&D launched the UX Research Partnership

Some weeks ago the BBC announced the BBC User Experience Research Partnership, a long-term collaboration project between BBC Research and Development (BBC R&D) and leading UK universities in the fields of User Experience and Human Computer Interaction research. The academic partners are The University of Bath, The University of Dundee, UCL (University College London), Newcastle […]

1 September 2013
How we do user research in agile teams

Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. Working effectively in agile has recently been the driver of some fairly significant changes to the way researchers work at the UK’s Government Digital Service. We’ve been iterating how we […]

Show more articles