putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 July 2013
Usman Haque: ‘Messiness will inevitably arise in spite of smart cities’

No matter what attempts are made to impose order and predictability on cities of the near future, a messiness will inevitably arise, argues Usman Haque. “Grub City citizens recognise it’s through the activity of measurement, not passive interpreting of data, that we understand our environment; that we build up intuitions about how we affect it; […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 July 2013
Usman Haque: ‘Messiness will inevitably arise in spite of smart cities’

No matter what attempts are made to impose order and predictability on cities of the near future, a messiness will inevitably arise, argues Usman Haque. “Grub City citizens recognise it’s through the activity of measurement, not passive interpreting of data, that we understand our environment; that we build up intuitions about how we affect it; […]

31 July 2013
Are you thinking what I’m thinking?

Rob Egerton and Jeanette Kaye of HRW write on why research needs to go beyond the individual’s perspective to get closer to the reality of behaviour. “Two important theories – which many of you may have heard of – shed new light on how we can better access the reality of how people behave and […]

25 July 2013
Evgeny Morozov, solutionism and the politics of usability

Luke Fernandez, Manager of Program and Technology Development at Weber State University, has published a review of Evgeny Morozov’s To Save Everything Click Here that explores the intersection between UX and political theory. “As a political theorist and software developer I particularly appreciate Morozov’s attempt to battle solutionism by injecting politics back into tool building. […]

25 July 2013
Don Norman on the paradox of wearable technologies

Can wearable devices augment our activities without distracting us from the real world, asks Don Norman in an article just published in the MIT Technology Review. “In the end, wearable technologies will either be able to augment our experiences, and focus our attention on the task and the people with whom we are interacting, or […]

24 July 2013
Ph.D thesis: Design with Intent

Brunel University London has posted the Ph.D dissertation of Daniel Lockton, entitled “Design with Intent – A design pattern toolkit for environmental & social behaviour change” (download link). “This thesis describes a systematic research enquiry into influencing more sustainable behaviour through design, which has produced communicable new knowledge in the form of a design pattern […]

24 July 2013
User-centred design on Gov.uk

The Design Manual of Gov.uk, the UK Government services and information portal, has a section on user-centred design, whereas the service manual home page describes in more detail how designers can build a gov.uk service: from discovery, to alpha, beta, live and retirement. “People come to GOV.UK with specific needs. Anything that gets between our […]

23 July 2013
SAP reaching out through user experience and design thinking

Recent SAP application forays include everything from a My Runway fashion shopping application to wellness applications that involve wearable sensors to Big Data analytic applications for the National Basketball Association (NBA). According to Sam Yen, global head of design and user experience at SAP, the end goal is to expose as many end users as […]

19 July 2013
The implications of Agile for UX

Anthropologist Natalie Hanson has written a series of blog posts regarding Agile methods and the implications for user experience work. Recognizing Agile List of the top ways to know you’re working in an Agile environment A brief overview of Agile Background on what Agile is and the conditions under which it emerged Principles and practices […]

19 July 2013
Interaction design: what we know and what we need to know

Recently Steve Whittaker, professor of human-computer interaction at the University of California at Santa Cruz, sat on a national committee to evaluate HCI research funding. “As part of that process, we discussed past successes and current challenges for HCI. It’s a good time to be thinking about these issues, as HCI is no longer a […]

19 July 2013
Human-centered design for new models of wellness and innovation

A year ago, in July 2012, Business Innovation Factory (BIF) began a partnership with Children’s Medical Center in Dallas to find “new models of care”, and better serve five counties of children and their families in North Texas. In this community, families struggle to make a living, and suffer from many chronic conditions such as […]

19 July 2013
Three categories of wearables will become prevalent, says Intel chief

Three different categories of device – for the ears, eyes and wrists, and each with its own set of uses – will soon become prevalent, predicts new Intel chief executive Brian Krzanich. What the killer apps of these will be, however, is still anyone’s guess. “There are two very different visions for how wearable computing […]

19 July 2013
“An Aura of Familiarity”

In 2013, the Technology Horizons Program of the Institute for the Future commissioned six leading science fiction writers — Cory Doctorow, Rudy Rucker, Warren Ellis, Madeline Ashby, Ramez Naam, and Bruce Sterling — and artist Daniel Martin Diaz to create short stories tied to our research on the coming Age of Networked Matter. They asked […]

19 July 2013
Can interaction design civilize the experience economy?

The emerging experience economy offers a possibility—yet only a possibility—for rethinking and designing new frameworks for social interaction and new forms of behavior more conducive to mindfulness, conviviality, good sociability, and civility. But such designing, or judgment of design in our contemporary world, can only be grounded upon and proceed from an understanding of the […]

14 July 2013
Why behavior change apps fail to change behavior

“Too many well-intentioned products fail because they feel like ‘haftas,’ things people are obligated to do, as opposed to things they ‘wanna’ do,” writes Nir Eyal on Techcrunch. “When faced with ‘haftas,’ our brains register them as punishments so we take shortcuts, cheat, skip-out, or in the case of many apps or websites, uninstall them […]

11 July 2013
Microsoft’s CityNext initiative ‘puts people first’ (uh oh)

So who else is putting people first? Microsoft‘s new smart cities initiative! “Cities play a vital role in our lives – both now and in the future. Microsoft’s CityNext initiative puts people first and builds on this new era of collaborative technology to engage citizens, business and government leaders in new ways,” said Laura Ipsen, […]

11 July 2013
How is ‘experience’ valued in the sharing economy?

How do you buy or sell something so abstract as an “experience”? And what is it worth? That’s not an idle question for companies in the sharing economy. The experience of staying in an Airbnb apartment–with all its quirks, blemishes and unique qualities–is the differentiator from the equivalent traditional hotel. For most sharing economy companies, […]

8 July 2013
Saskia Sassen and Scott McCloud keynote speakers at Interaction14

Interaction 14 just announced its first keynote speakers: Saskia Sassen is someone to look forward to. A sociology professor at Columbia University, she is known for her critical and thought provoking thinking on a wide variety of themes that are very strongly related to the wider contexts in which we design: from Smart Cities, and […]

6 July 2013
Herman Miller’s Living Office

“The most important thing in the room is not the furniture — it’s the people.” Almost 50 years after the Action Office, Herman Miller embarks on the next big rethinking of the workplace: the Living Office. It is the ultimate twenty-first-century work-in-progress. “Though in places the old model still prevails, today’s ideal office paradigm could […]

6 July 2013
Cities are being redrawn according to Google’s world view

In the second of two columns exploring the impact of digital culture on design, Sam Jacob looks at how Google Maps is reshaping cities while Apple, Facebook and Amazon are reshaping the natural landscape by building their own headquarters as self-contained ecosystems. “Over the last year or so, many of the key digital behemoths have […]

6 July 2013
Prism is the dark side of design thinking

In this first of two columns about the impact of digital culture on design, Sam Jacob asks what America’s Prism surveillance program tells us about design thinking. “Prism tells us something about design in the twenty-first century. […] It tells us that design is increasingly about systems, increasingly about processes and the way these interface […]

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