putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
4 June 2013
Understanding people core strategic goal of World Bank financial inclusion group

The Consultative Group to Assist the Poor (CGAP) is an independent policy and research center, affiliated with the World Bank, dedicated to advancing financial access for the world’s poor. Their next five-year strategic direction lays out five priority themes, desired outcomes, and activities against each priority. The first one is “Understanding demand to effectively deliver […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

4 June 2013
Understanding people core strategic goal of World Bank financial inclusion group

The Consultative Group to Assist the Poor (CGAP) is an independent policy and research center, affiliated with the World Bank, dedicated to advancing financial access for the world’s poor. Their next five-year strategic direction lays out five priority themes, desired outcomes, and activities against each priority. The first one is “Understanding demand to effectively deliver […]

4 June 2013
The case for preserving the pleasure of deep reading

The deep reading of books and the information-driven reading we do on the web are very different, both in the experience they produce and in the capacities they develop, writes Annie Murphy Paul on MindShift. Recent research has demonstrated that deep reading—slow, immersive, rich in sensory detail and emotional and moral complexity—is a distinctive experience, […]

4 June 2013
Book: Rewire – Digital Cosmopolitans in the Age of Connection

Rewire: Digital Cosmopolitans in the Age of Connection by Ethan Zuckerman W. W. Norton & Company, June 2013 288 pages [Amazon link] Abstract We live in an age of connection, one that is accelerated by the Internet. This increasingly ubiquitous, immensely powerful technology often leads us to assume that as the number of people online […]

3 June 2013
Crafting UX – designing the user experience beyond the interface

In large technologically-driven organizations with a broad and complex product range, establishing a user-centric approach to product design can be very challenging. The shift towards designing products and services for compelling experiences for users requires (among other things) changes in planning, resources and processes. This article – by Didier Chincholle, Sylvie Lachize, Marcus Nyberg, Cecilia […]

2 June 2013
Interaction14 website live

Next year Interaction14, the top interaction design conference will be in Amsterdam, the second time it is in Europe (after Dublin in 2012). Now the website is live. And it is responsive (works great on a smartphone). Participate and be a speaker or workshop chair. Register (starts 10 June). Or simply be inspired, as he […]

2 June 2013
The limits of Big Data in the Big City

To be sure, big tech can zap some city weaknesses. But, argues Alec Appelbaum, many urban problems require a decidedly different approach. “The answers that make cities run more smoothly only inadvertently end up being the ones that make cities run more equitably. Deep data can learn and display policy cues that used to flow […]

1 June 2013
Papers about sense-making and ethnotelling

From the Journal of Information Architecture: Sense-making in Cross-channel Design Jon Fisher (Nomensa), Simon Norris (Nomensa), and Elizabeth Buie (Luminanze Consulting) Successful cross-channel user experiences rely upon a strong informational layer that creates understanding amongst users of a service. This pervasive information layer helps users form conceptual models about how the overall experience works (irrespective […]

1 June 2013
The six myths of Big Data

During her keynote speech at the DataEdge conference, Kate Crawford, a researcher at Microsoft Research, identified what she calls “six myths of Big Data.”: 1. Big Data is new 2. Big Data is objective 3. Big Data doesn’t discriminate 4. Big Data makes cities smart 5. Big Data is anonymous 6. You can opt out

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