putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
20 May 2013
Ericsson studies on people’s behaviors and values

Ericsson’s ConsumerLab studies people’s behaviors and values, including the way they act and think about ICT products and services. Here are some of their recent publications: How young professionals see the perfect company April 2013 A new study from Ericsson ConsumerLab called “Young professionals at work” looks at the latest generation to enter the workforce: […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

20 May 2013
Ericsson studies on people’s behaviors and values

Ericsson’s ConsumerLab studies people’s behaviors and values, including the way they act and think about ICT products and services. Here are some of their recent publications: How young professionals see the perfect company April 2013 A new study from Ericsson ConsumerLab called “Young professionals at work” looks at the latest generation to enter the workforce: […]

20 May 2013
The secret life of data in the year 2020

Brian David Johnson, Intel futurist, shows how geotags, sensor outputs, and big data are changing the future. He argues that we need a better understanding of our relationship with the data we produce in order to build the future we want. “When you look to 2020 and beyond, you can’t escape big data. Big data—extremely […]

20 May 2013
The too-smart city

We’re already building the metropolis of the future—green, wired, even helpful. Now critics are starting to ask whether we’ll really want to live there. Courtney Humphries reports for the Boston Globe. “As political leaders, engineers, and environmentalists join the smart-city bandwagon, a growing chorus of thinkers from social sciences, architecture, urban planning, and design are […]

18 May 2013
Big Data knows what your future holds

Living by the Numbers [original title: “Leben nach Zahlen”] is the title of the cover story of the German magazine Der Spiegel, available for free in English translation. “For a modern society, an even more pressing question is whether it wishes to accept everything that becomes possible in a data-driven economy. Do we want to […]

18 May 2013
Industrial designers in the 21st Century: masters of the experience

Fernd Van Engelen of Artefact writes about how adding hardware design to a UX practice can create opportunities for a more holistic user experience. “We shared the belief that we could no longer separate what a product looks like physically from the way it behaves and how we interact with it. Where traditionally UI had […]

18 May 2013
Customers remember experiences, not content

To solve the issue with content marketing, we need to start looking at content as part of a broader ecosystem, argues Ben Barone-Nugent, a senior digital writer & content strategist at TBWA, in a Digital Marketing special in The Guardian. “If we define experience as the beginning-to-end engagement with a brand, then content is simply […]

18 May 2013
Chatting in code on walkie-talkies in Pakistan’s tribal areas

Reboot principal Panthea Lee discusses on The Atlantic how people communicate in one of the most dangerous places on earth. “Barbers, for example, are seen as well-informed about local news because they converse with a wide range of people daily. Despite the mobility constraints in many parts of the region, all men — rich and […]

16 May 2013
SAP’s UX strategy

SAP customers are increasingly telling the company that user experience (UX) is the differentiator, not features and functions, starts the introduction to SAP’s new UX strategy. “With [its] large product portfolio, any SAP UX strategy cannot be a “boil the ocean” approach; it has to target the areas that will have the biggest impact. So, […]

14 May 2013
New NESTA paper on good and bad futurology

A new NESTA paper, Don’t stop thinking about tomorrow, navigates the myths and realities of good and bad futurology, from economic forecasting to science fiction. Since time immemorial, people have tried to predict the future. In the second half of the 20th century, these efforts grew more ambitious and sophisticated. Improvements in computational power, data […]

11 May 2013
Mozilla’s new UX Quarterly

Mozilla’s user experience research and design team has just published the first Mozilla UX Quarterly. Crystal Beasley, Editor and Product Design Strategist, writes: “My hope is that this will be a tool to spread throughout the community of Mozillians the empathy for our users we’ve gained through our research studies and interviews. All of this […]

10 May 2013
Very successful launch of Experientia’s Talking Design lecture series

Click on image to view slideshow On Wednesday evening about 20 guests and 30 Experientia staff maxed out our little conference room to attend our very first Talking Design lecture and listen to Intel anthropologist Todd Harple, who spoke about why design and social sciences need each other, now more than ever (see also links […]

10 May 2013
UXPA’s latest User Experience Magazine is freely available online

User Experience is the quarterly magazine of the UXPA, the User Experience Professional Association. From now on, each new issue is available online, in a responsive design so that you can read it on the desktop, tablet or handheld device with equal facility. Although a members-only magazine, UX PA has made the latest issue (13.1 […]

10 May 2013
Jake Barton of Local Projects wins USA’s National Award for Interaction Design

We at Experientia have always admired the work of Jake Barton and his company Local Projects, for the way that they have deeply woven people’s narration and storytelling into the design of interactive installations and museums. Now Jake has won the 2013 National Award for Interaction Design, which shall be handed to him by Michelle […]

10 May 2013
How do you interview an interview specialist?

Ethnography Matters took on a difficult challenge with this interview of Steve Portigal about his new book “Interviewing Users“. EM: In your 18 years in this business, what has been some of the biggest shifts that you have witnessed in the field? SP: When I entered the field, it was barely a field. There was […]

10 May 2013
‘Open Data’ brings potential and perils for governments

Governments and public officials are rushing to embrace the concept of Open Data, throwing open the vast panoply of publicly collected information for the digitally savvy to mine and exploit, writes Ben Rooney in the Wall Street Journal. However, the use of government data throws up many issues surrounding privacy, policy-making and the uses to […]

10 May 2013
How GE uses data visualization to tell complex stories

GE, perhaps more than any other major company, is dedicated to the use of data visualization as a key part of its marketing and communications efforts. Stemming from last month’s Insight Center on visualizing data, Gretchen Gavett of the Harvard Business Review spoke with Linda Boff, GE’s executive director of global brand marketing, about the […]

10 May 2013
Libraries: a canvas for creating meaningful UX

Amanda L. Goodman is the User Experience Librarian at Darien Library in Connecticut. In this article for UX Magazine, she writes about her experience as a librarian in the USA: “Across the country, libraries are providing services and crafting experiences that make patrons’ visits meaningful and pleasurable. The focus has changed from providing books and […]

8 May 2013
Interviewing Users book – Special offers for Putting People First readers

A few weeks ago, I announced Interviewing Users, the new book by Steve Portigal published by Rosenfeld Media. It is now available for purchase, both in print and in digital version. Steve and his publisher provide Putting People First readers with two special offers: Giveaway: the first three people leaving a reply on this post […]

6 May 2013
Tweeting Minarets: joining quantitative and qualitative research methodologies

In the last post of the EthnographyMatters Ethnomining edition (edited by Nicolas Nova), David Ayman Shamma @ayman gives a personal perspective on mixed methods. Based on the example of data produced by people of Egypt who stood up against then Egyptian president and his party in 2011, he advocates for a comprehensive approach for data […]

6 May 2013
It’s time to reinvent the Personal Computer

Although Windows and Macintosh are both showing their age, Michael Mace of Cera Technology thinks there is enormous opportunity for a renaissance in personal computing. In this post he describes the next-generation personal computing opportunity, and what could make it happen. “I call the new platform sensory computing because it makes much richer use of […]

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