putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
15 April 2013
Report: People Powered Health

People Powered Health: Health For People, By People and With People by Matthew Horne, Halima Khan and Paul Corrigan April 2013 – 58 pages NESTA, UK This report, and the People Powered Health programme it’s part of, makes the case for changing the ways in which healthcare is organised. It shows how healthcare can better […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

15 April 2013
Report: People Powered Health

People Powered Health: Health For People, By People and With People by Matthew Horne, Halima Khan and Paul Corrigan April 2013 – 58 pages NESTA, UK This report, and the People Powered Health programme it’s part of, makes the case for changing the ways in which healthcare is organised. It shows how healthcare can better […]

15 April 2013
Right to erasure protects people’s freedom to forget the past, says expert

Viktor Mayer-Schönberger says the ability to forget our past, both on and offline, is an essential part of what makes us human. “The more I’ve worked on data protection over the past 20 years, the more I’ve realised that at the heart of this, what matters as much as the privacy aspect is the issue […]

15 April 2013
Does design thinking address quick fixes at the expense of root causes?

Does design thinking address quick fixes at the expense of root causes, asks John Thackara, referring to “Why the d.school has its limits,” a provocative article in The Stanford Daily by Danny Buerkli, a Swiss Fulbright student at Stanford University: “Like any method, design thinking structures how you approach and conceptualize a problem. The way […]

15 April 2013
Rx: Human nature

Why doesn’t a woman who continues to have unwanted pregnancies avail herself of the free contraception at a nearby clinic? What keeps people from using free chlorine tablets to purify their drinking water? Behavioral economics has shown us that we don’t always act in our own best interests. This is as true of health decisions […]

15 April 2013
To Dwell Is To Garden: An empathic approach to employee experience design

Liana Dragoman writes on UX magazine about the role of experience design in employee empowerment. “It has become increasingly important for customer-focused organizations to turn their lens on employee engagement or how employees connect with, think about, and process their work in meaningful ways. Design researchers and practitioners — in addition to CEOs — have […]

15 April 2013
Book: Interviewing Users (by Steve Portigal)

Interviewing Users: How to Uncover Compelling Insights by Steve Portigal Rosenfeld Media To be published: early May 2013 Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that’s not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative […]

12 April 2013
#wethedata

Right now, data may be what we intentionally share, or what is gathered about us – the product of surveillance and tracking. We are the customer, but our data are the product. How do we balance our anxiety around data with its incredible potential? How do we regain more control over what happens to our […]

12 April 2013
Insights from network data analysis that yield field observations

As part of Ethnomining, the April 2013 Ethnographymatters edition on combining qualitative and quantitative data, edited by Nicolas Nova, Fabien Girardin describes his work with networked/sensor data at the Louvre Museum in Paris. Based on this inspiring case study, he discusses the overall process, how mixed-methods are relevant in his work, and what kind lessons […]

12 April 2013
Bitcoin is just the poster currency for a growing movement of alternative tender

Scott Smith of futures research lab Changeist writes in Quartz about the long history of alternative currencies, and criticizes Bitcoin because “they set too high a bar for the average person”: “There have been various alternative currencies kicking around developed countries like Britain and the US for years, but the global recession has spurred increased […]

12 April 2013
Designing better experiences through data

Access to big data is growing at an incredible pace. With increased information from various sources available on smartphones and tablets, many companies now realize winning services will be those that transform big data elements into personalized data experiences. The key to creating great service experiences lies with uncovering data and using it in meaningful […]

9 April 2013
Book: Service Design by Industrial Designers

Service Design by Industrial Designers By Froukje Sleeswijk Visser Technical University Delft 2013, 104 pages Design practice is changing. The applications of design skills, knowledge, activities and processes seem to become wider everyday. More and more designers are tackling complex societal issues, and apply their design skills to projects where product development no longer plays […]

6 April 2013
Videos of breakout sessions at the recent Interaction13 conference in Toronto

The IxDA gathered in Toronto, Canada’s largest center for design, for its 6th annual conference. Here are the video records of the breakout talks that took place (grouped thematically).   AGILE / LEAN Josh Seiden: A designer’s introduction to lean startup [15:04] Josh Seiden introduces you to the key ideas of Lean Startup, talks about […]

6 April 2013
Videos of keynotes and panel discussions at the recent Interaction13 conference in Toronto

The IxDA gathered in Toronto, Canada’s largest center for design, for its 6th annual conference. Here are the video records of the keynotes and panel discussions that took place. KEYNOTES Albert Shum: Connecting – emerging themes for interactions [36:59] This session will share some of the design thinking behind emerging interactions themes and provide ways […]

6 April 2013
Two recent articles from UX Magazine

Killed at Launch: A complete disregard for user experience leads to drastic action by Pete MacKie A failure to account for UX results in an e-commerce being pulled offline shortly after launch. POP UX! Clued Into Curiosity by Andrew Zusman Clue, the classic murder-mystery board game, shows designers how to create an information gap and […]

5 April 2013
Free resources provided by the Interaction Design Foundation

A few days ago, I reported on the news that SAP has become the first major sponsor of the Interaction Design Foundation (IDF). Today, Rikke Friis Dam, Co-Founder and Editor-in-Chief of the The Interaction Design Foundation, provides an overview of the kind of resources IDF provides, largely free of charge.

4 April 2013
Steamrolled by Big Data

“Some problems do genuinely lend themselves to Big Data solutions,” writes Gary Marcus in The New Yorker. “But not every problem fits those criteria; unpredictability, complexity, and abrupt shifts over time can lead even the largest data astray. Big Data is a powerful tool for inferring correlations, not a magic wand for inferring causality. The […]

4 April 2013
Gestural, Wearable, Neural – the new pillars of interaction design

This is an exciting time to be a digital designer, as the future of digital interaction is all around us, writes Nev Fordyce, reflecting on his SxSW experience. “What many have touted as the rise of the ‘Digital Native’, may be better described as the arrival of the ‘Digital Born’. This new species will benefit […]

4 April 2013
Jan-Christoph Zoels speaker at three Salone del Mobile events

Jan-Christoph Zoels, one of Experientia’s founding partners and our creative director, is going to be a lot in Milan next week. Aside from his participation on Monday 8 April at the IxDA organized “The Long View of Interaction Design,” he will also speak on Thursday and Saturday. On Thursday 11 April he will be one […]

3 April 2013
EthnographyMatters on combining qualitative and quantitative data (edition by Nicolas Nova)

The April 2013 EthnographyMatters edition is edited by Nicolas Nova, consultant and researcher at the Near Future Laboratory, and is about combining qualitative and quantitative data. In his introduction, Nova writes: “While ethnography generally draws on qualitative data, it does not not mean that quantitative approaches shouldn’t be employed in the research process. Combining the […]

3 April 2013
SAP sponsors the Interaction Design Foundation (IDF)

SAP has become the first major sponsor of the Interaction Design Foundation (IDF), writes Gerd Waloszek on the SAP Design Guild blog. The HCI encyclopedia, which recently appeared in its second edition, is one of IDF‘s major assets. But IDF offers designers a plethora of free educational materials: Free Textbooks: 100+ expert authors on how […]

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