putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
13 March 2013
Will mobile education arrive in the developing world

(As if it hasn’t already). In developing countries, where smartphones and dependable cellular networks are still scarce, it’s been difficult to gauge the real impact of the mobile education movement. But with the combination of different factors — the advent of new technology, decreased pricing for data, a worldwide lust for mobile education, and a […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

13 March 2013
Will mobile education arrive in the developing world

(As if it hasn’t already). In developing countries, where smartphones and dependable cellular networks are still scarce, it’s been difficult to gauge the real impact of the mobile education movement. But with the combination of different factors — the advent of new technology, decreased pricing for data, a worldwide lust for mobile education, and a […]

12 March 2013
Book: Instruments de Design Management [French]

For French readers: Instruments de design management – Théories et cas pratiques Cabirio Cautela, Francesco Zurlo, Kamel Ben Youssef, Stéphane Magne Préface : Gilles Rougon Editeur : De Boeck 2012 Comment se développe un processus d’innovation guidé par le design (design driven) ? Existe-t-il des règles et des outils de design en mesure de booster […]

12 March 2013
Book: Service Design – From Insight to Implementation

Service Design – From Insight to Implementation by Andy Polaine, Lavrans Løvlie & Ben Reason Rosenfeld Media – March 2013 (book will be published tomorrow) We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don’t make us feel happier or richer. Why are they not designed as well as […]

11 March 2013
Re-designing (or redefining) UXD

Putting People First rarely plugs conferences (before they happen) but this one seems intriguing: RE:DESIGN/UX Design will take place in Silicon Valley on April 29–30, 2013. The events are capped at 125 attendees and the focus is on small-scale, spirited, salon-style discussions with industry leaders and peers. The theme for 2013 is “James Bond is […]

7 March 2013
What form of behaviour change does climate change call for?

Jonathan Rowson @Jonathan_Rowson, who leads the RSA Social Brain Centre, recently gave a 15 minute presentation on the Social Brain Centre’s emerging ideas relating to behaviour change in the context of Climate Change. The title was: “What kind of behaviour change do we need?” The details will soon be unpacked in a report, grounded in […]

7 March 2013
Reaching those beyond Big Data

Opening up the Stories to Action edition of Ethnography Matters is Panthea Lee’s @panthealee moving story about a human trafficking outreach campaign that her company, Reboot, designed for Safe Horizon. In David Brook’s recent NYT column, What Data Can’t Do, he lists several things that big data is unable to accomplish. After reading the notes […]

5 March 2013
The disappearing interface

Where static computer screens and smartphones suck in our gaze and extract us from the world around us, many of the most interesting new tech gadgets and ideas move us back out into the open. Instead of all-purpose, full-focus devices, these new tools are migrating outward, on and around our bodies, to our fingers and […]

5 March 2013
Designing the political future

After technology received so much attention as a key differentiator for Barack Obama’s reelection campaign, Cooper Managing Director Doug LeMoine asked Scout Addis, the Director of User Experience at Practice Fusion, to discuss his experience working on the campaign and how design and technology worked together to help win the election and change the future […]

5 March 2013
Are our household appliances getting too complicated?

Who needs a kettle with four heat settings? A washing machine with a ‘freshen up’ function? A toaster with six browning modes? What happened to the good old days of the on/off switch, asks Tom Meltzer in The Guardian. “Function inflation or “setting creep” – both of which are names I’ve just made up – […]

5 March 2013
Language issues. An Interview with Brigitte Jordan

Last September, social anthropologist Nora Schenkel had the opportunity to interview Brigitte Jordan, described by Cat Macaulay as one of the “godmothers” of design ethnography. Schenkel interviewed her on how she transitioned as one of the first from academically grounded anthropology into the field of corporate ethnography. “I think moving into the corporate sector was […]

4 March 2013
John Maeda on our life in 2020

In 2020 we might just regain some of the humanity that was lost in 2010, argues John Maeda, president of the Rhode Island School of Design. “The software industry is poised to embrace its craft heritage. By 2020 software will return to a cottage industry, with bespoke applications made by many, rather than today’s industrialized, […]

1 March 2013
The user research behind HTC One’s Sense 5 interface

Drew Bamford, Director of User Experience at HTC, explains Sense 5.0 and why the company’s Android UX needed redefining. “HTC radically overhauled the look and feel of Sense UI aboard the HTC One. It removed the standard homescreen of app icons and a weather widget and replaced it with something HTC says is far more […]

1 March 2013
The Google Glass feature no one is talking about

The Google Glass feature that (almost) no one is talking about is the experience – not of the user, but of everyone other than the user, writes Mark Hurst in a thought provoking post. “Anywhere you go in public – any store, any sidewalk, any bus or subway – you’re liable to be recorded: audio […]

1 March 2013
In a world of connected devices, focus on what they do

Stacey Higginbotham reports on a the GigaOM Internet of things meetup in San Francisco a few days ago: “All of the participants agreed that the connected device wasn’t the product; the service was. Ideally, the Internet of things should fade into the background; what matters is what it allows people to do.” […] “The other […]

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