putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 March 2013
How habits can impact user behavior

In the book The Power of Habit, author Charles Duhigg explains how habits are formed and what it takes to break an ingrained habit. The book references a 2006 study from Duke University that found that 40% of the actions that people perform each day are habits, not purposeful decisions. Habits impact our daily lives […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 March 2013
How habits can impact user behavior

In the book The Power of Habit, author Charles Duhigg explains how habits are formed and what it takes to break an ingrained habit. The book references a 2006 study from Duke University that found that 40% of the actions that people perform each day are habits, not purposeful decisions. Habits impact our daily lives […]

31 March 2013
Five things about Ubiquitous Computing that make Anne Galloway nervous

Dr Anne Galloway (@annegalloway) is Senior Lecturer, School of Design and Principal Investigator, Design Culture Lab, Victoria University of Wellington, New Zealand. Trained in sociology and anthropology, Anne teaches courses in design and culture, and researches relations amongst people, places, animals and technologies. Here are the five things that make her nervous about Ubiquitous Computing: […]

31 March 2013
Web privacy, and how consumers let down their guard

Consumers insist that they treasure their online privacy. But their mouse clicks tell a far different tale, as the experiments of a behavioral economist show. In a series of provocative experiments, Alessandro Acquisti, a behavioral economist at Carnegie Mellon University in Pittsburgh, has shown that despite how much we say we value our privacy — […]

29 March 2013
Debate in Milan: The Long View of Interaction Design

The people behind the upcoming Interaction14 conference invite you to attend a panel discussion in Milan on the “Long View of Interaction Design”. On Monday 8 April at 6pm (on the eve of the Salone del Mobile), Claudio Moderini, Fabio Sergio, Jan-Christoph Zoels and Todd S. Harple will debate with Alok Nandi on how to […]

29 March 2013
The next Big UI Idea: gadgets that adapt to your skill

As gadgets get more complicated, UI’s must be able to teach their users over time. Philip Battin shows how flow can be used to improve the user experience in interactive electronic consumer products in an article for FastCo.Design. “More and more interactive products are being returned. In 2002, 48% of all returned products were technically […]

28 March 2013
Is Open Government working?

In an insightful blog post, Reboot principal Panthea Lee asks if open government initiatives make citizens more informed and engaged, and make governments more accountable to their people? What impact have open government initiatives had so far? Reboot is a USA-based service design firm working in the fields of global governance and development. Four questions, […]

28 March 2013
What can ethnography bring to the study of deliberative democracy?

Open government initiatives offer new, often technologically enabled avenues for civic participation. But which populations have the access and motivation to use these channels? Frequently, programs and platforms privilege certain groups over others. An ethnographic study of participatory budgeting in Rome (conducted by Julien Talpin of the University of Lille) found that participation skewed towards […]

25 March 2013
Human-centred systems innovation

How do we help or support people that live in situations that do not fit into a system’s categories, e.g. by transforming perceptions of what a system can be? This question is constantly reoccurring in the development of our public service systems, writes Jesper Christiansen, anthropologist at MindLab, a Danish cross-ministerial innovation unit, on the […]

24 March 2013
Big Data and personal data for behavioral analysis and behavioral change

In a broader article on Big Data and privacy, the New York Times writes about the work of Alex Pentland, a computational social scientist, director of the Human Dynamics Lab at the M.I.T., and academic adviser to the World Economic Forum’s initiatives on Big Data and personal data. His M.I.T. team, writes the New York […]

22 March 2013
She’s not talking about it, but Siri is plotting world domination

Apple has a vision of a future in which the disembodied voice of Siri is your constant companion. It goes something like this: You arrive home at the end of a long day and plop down on the couch. A beer in one hand, your phone in the other, you say, “Siri, open Netflix and […]

22 March 2013
The next wave in branding: merging experiences across markets

It’s time to start thinking strategically about designing user experiences for interconnected ecosystems like health care, argues frog’s Fabio Sergio. “Within [massive inter-connected service ecosystems such as education, finance, or health care] the aim to shape an “experience” out of a jumble of disconnected products and platforms provided by different and sometimes competing brands and […]

21 March 2013
Sustainable living and behavioural change

A Unilever sponsored sustainability supplement to The Guardian contains a short articles by Dan Lockton that is worth exploring. Design for sustainability: making green behaviour easy describes how design can enable sustainable behaviour by understanding everyday needs rather than treating people as the problem. “Design has a massive opportunity: enable more sustainable behaviour through making […]

20 March 2013
Book: A History of Future Cities

A History of Future Cities by Daniel Brook W. W. Norton & Company 2013 – 480 pages [Amazon link] The new book A History of Future Cities looks at the attempts of places like Dubai, Shanghai, and Mumbai to create Western-looking areas in an attempt to create a sense of modernity. Abstract A pioneering exploration […]

20 March 2013
Ethnography: Ellen Isaacs at TEDxBroadway

Ellen Isaacs (personal site), a user experience designer and ethnographer at PARC, spoke on January 28 at TEDx Broadway about the power of ethnography and how it might be useful in inspiring the future of Broadway. As per usual with TEDx events, a video is now available.

20 March 2013
Smart homes: our next digital privacy nightmare

The hyper-connected smart home of the future promises to change the way we live. More efficient energy usage, Internet-connected appliances that communicate with one another and cloud-enhanced home security are just some of the conveniences we’ll enjoy. It’s going to be amazing. It will also open up major questions about privacy. John Paul Titlow reports […]

14 March 2013
Book: Present Shock – When Everything Happens Now

Present Shock: When Everything Happens Now by Douglas Rushkoff Current Hardcover March 2013, 216 pages [Amazon] Abstract This is the moment we’ve been waiting for, explains award-winning media theorist Douglas Rushkoff, but we don’t seem to have any time in which to live it. Instead we remain poised and frozen, overwhelmed by an always-on, live-streamed […]

14 March 2013
UK Government Service Design Manual

The UK Government Service Design Manual provides a (draft) digital by default service standard, as well as guidance and tools for building world-class digital services. The Government Digital Strategy set an ambitious target for teams building services: services so good that people prefer to use them. (via InfoDesign)

13 March 2013
Design and public services

Design and Public Services is the second publication in the UK Design Commission‘s ‘Restarting Britain’ series. The first set out the strategic importance of design education as a driver of economic renewal and growth. This 64-page report turns to the question of public service renewal. In the context of politics and governing, the word ‘design’ […]

13 March 2013
methods@manchester: research methods in the social sciences

methods@manchester is a website created by the University of Manchester to highlight and explain research methods in the social sciences. Many sections come with lecture videos and reading lists. Readers will be particularly interested in the sections on collaborative approaches, ethnographic methods and qualitative interview analysis.

13 March 2013
No to NoUI

‘The best design is invisible’ is the interaction design phrase of the moment. Design and technology will ‘disappear’, become ‘invisible’, and the ‘best interface is no interface’… A cluster of thinking which Timo Arnall calls ‘invisible design’. Arnall agrees with some of the reasons driving this movement; that design’s current infatuation with touchscreens is really […]

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