putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
28 February 2013
How teachers are using technology at home and in their classrooms

A survey by the Pew Internet & American Life Project of teachers who instruct American middle and secondary school students finds that digital technologies have become central to their teaching and professionalization. At the same time, the internet, mobile phones, and social media have brought new challenges to teachers, and they report striking differences in […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

28 February 2013
How teachers are using technology at home and in their classrooms

A survey by the Pew Internet & American Life Project of teachers who instruct American middle and secondary school students finds that digital technologies have become central to their teaching and professionalization. At the same time, the internet, mobile phones, and social media have brought new challenges to teachers, and they report striking differences in […]

28 February 2013
Future Imperfect: Evgeny Morozov vs. Steven Johnson

A couple of weeks ago Evgeny Morozov and Steven Johnson had a very public spat (writers’ favorite kind), prompted by Evgeny’s review of Johnson’s latest book in the New Republic. The result was predictable: two geeky boys with big egos each hell bent on proving the other wrong. ThIn the end, the big winner was […]

28 February 2013
On legitimacy, place and the anthropology of the Internet

In this thoughtful piece for Ethnography Matters, Sarah Kendzior (@sarahkendzior) discusses the ways in which the internet has transformed the relationship between the writer and the people about whom he or she writes. Sarah has written extensively about open access to scholarly publications (‘one paper (she) uploaded to Academia.edu… helped Uzbek refugees find a safe haven abroad’, according […]

28 February 2013
Computer interfaces: tech’s next great frontier

Since the invention of personal computing three decades ago, how we interact with computers has remained about the same: monitor, keyboard, mouse. Monitors have gotten a bit bigger, keyboards are smaller, and mice are wireless, but today’s PCs at Best Buy would still be familiar to a computer user from 1984. That’s begun to change, […]

26 February 2013
How ‘Minority Report’ trapped us in a world of bad interfaces

“There are better ways to handle spatial ideas,” writes commercial artist Christian Brown, “ways which are more in line with the way our bodies are built. Human hands and fingers are good at feeling texture and detail, and good at gripping things—neither of which touch interfaces take advantage of. The real future of interfaces will […]

26 February 2013
The future of lying

Someone told Intel’s futurist Brian David Johnson that technology could do away with all lying in the future. He was horrified by the idea and wrote this: The Future of Lying – Can society survive if computers can tell fact from fib? “There are really two kinds of untruths. First, you have the bad lies, […]

25 February 2013
The problem with our data obsession

To Save Everything Click Here: The Folly of Technological Solutionism by Evgeny Morozov Public Affairs Book, 2013 432 pages [Amazon] Abstract In the very near future, “smart” technologies and “big data” will allow us to make large-scale and sophisticated interventions in politics, culture, and everyday life. Technology will allow us to solve problems in highly […]

25 February 2013
Isobel Demangeat on the UX of augmented reality

A bit of an older talk, but still quite interesting: Isobel Demangeat, UX researcher at Qualcomm Corporate R&D Cambridge (UK), spoke at MEX in December 2011 on the nuances of short-range mobile interactions through augmented reality. Her in-depth talk shares the results of ongoing studies at Qualcomm’s labs in Cambridge, UK, bringing a much needed […]

24 February 2013
Call for Papers for EPIC 2013 London

Since its inception, the EPIC conference has brought together a dynamic community of practitioners and scholars concerned with how ethnographic thinking and methods for understanding the contemporary social world are used to transform design, business and innovation contexts. Presenters and attendees come from innovation consultancies, design firms, universities and design schools, government and NGOs, research […]

23 February 2013
Designing empathy into an open Internet of Things

The mobile technology of tomorrow may be real-time, always on and algorithm driven in its characteristics, writes designer Jessi Baker, but there is a real opportunity to design, create and promote open, empathetic systems allowing the Internet and connectedness to not only empower us to act as a global society, but to embed this in […]

23 February 2013
Cultivating empathic design in an analytical world

There is an empathy gap in technology development, argues April Demosky on the FT’s Tech Blog. “In the analytic, data-driven world of Silicon Valley, emotions often do not get factored into the latest product design. This comes down to the way engineers and technicians think, says Anthony Jack, the director of the mind, brain, and […]

22 February 2013
The curious cult of the connected thermostat

Nick Hunn, CTO at Onzo, a “smarter than normal” Smart Energy start-up, criticizes the service model of the Nest thermostat: “A basic programmable thermostat in the US costs under $20, not the $250 price tag of the Nest. As such, Nest appeals to those who like buying technology and form rather than function – it’s […]

22 February 2013
Lean and user experience, again

When anthropologist Natalie Hanson was asked last year to contribute to a new book called The Handbook of Business Anthropology, edited by Rita Denny and Patty Sunderland (who also wrote Doing Anthropology in Consumer Research, 2007) wrote a chapter about Lean and User Experience, because she feels that this is a critical trend for user […]

22 February 2013
How will big data change design research?

Will design researchers (and our models and explanations) be replaced by data tables and “experience actuaries” that tell us what to build, for whom, and what it should be like? Artefact’s Dave Mc Colgin doesn’t think so. “In our field of designing products and experiences, the ‘why’ stays at the center of our process and […]

20 February 2013
Experientia partner joins Interaction14 organizing team

Interaction, the annual interaction design conference organized by IxDA (the global Interaction Design Association), will head to Amsterdam in in February 2014. Conference chair Alok Nandi asked Experientia partner Mark Vanderbeeken to be the Interaction14 Lead of Marketing and Communications (Marcomm Lead). Mark (and Experientia) are extremely honored by this request. Interaction14 will be the […]

19 February 2013
Teenage usability: designing teen-targeted websites

Recently published Nielsen/Norman Group research shows that teens are (over)confident in their web abilities, but they perform worse than adults. Lower reading levels, impatience, and undeveloped research skills reduce teens’ task success and require simple, relatable sites.

16 February 2013
Tablet use in California and Ontario high schools – Field observations by Experientia collaborator

Francesca Salvadori (Italian blog) is an Italian high school teacher who runs a 1:1 iPad pilot program in her school, and collaborates with Experientia on the topic of digital publishing. A few weeks ago she visited five schools in California and Ontario. Putting People First provides an English translation of the first part of her […]

14 February 2013
First outputs from Intel research centre on sustainable connected cities

The Intel Collaborative Research Institute for Sustainable Connected Cities – a cooperation between University College London (UCL), Imperial College London and Intel – was launched in May 2012, which a focus on how to enable future cities to be more connected and sustainable. Their activities entail investigating, developing and deploying adaptive technologies that can optimize […]

13 February 2013
Report: Divided Brain, Divided World

Divided Brain, Divided World; Why the best part of us struggles to be heard is an RSA report that explores the practical significance of the scientific fact that the two hemispheres of our brains have radically different ‘world views’. It argues that our failure to learn lessons from the financial crash, our continuing neglect of […]

13 February 2013
From GoPros to vanity camera drones

Nicolas Nova went skiing and saw a lot of GoPro cameras on people’s heads. He got intrigued, and wrote an Ethnography Matters column where he questions informal urban bricolage, weird cameras, curious gestures and wonders about their cultural implications. “Head-mounted cameras, necklace cams, vanity drones… all these artefacts highlight how digital photography evolved and how […]

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