Daily insights on user experience, experience design and people-centred innovation Audience
12 December 2012
Time for a digital hat rack

Though hats have long gone out of fashion, the custom should be a guide for how we adapt to the increasing pervasiveness of personal technology. It’s high time, writes Nir Eyal, that we started doing with our digital devices what well-mannered men did with their fedoras. We need a digital hat rack. “It seems that […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

12 December 2012
Time for a digital hat rack

Though hats have long gone out of fashion, the custom should be a guide for how we adapt to the increasing pervasiveness of personal technology. It’s high time, writes Nir Eyal, that we started doing with our digital devices what well-mannered men did with their fedoras. We need a digital hat rack. “It seems that […]

12 December 2012
The “strange” profession of the cyborg anthropologist

CNN features a long article about the unusual new profession of the cyborg anthropologist – featuring a robot hand photo for good measure. But reading the article we find out that “cyborg anthropology is the study of the interaction between humans and technology, and how technology affects culture” and that “cyborg anthropologists step back from […]

12 December 2012
A short film that explores trends in UI, Interaction & Experience Design

The 18 minute “Connecting” documentary, created by Bassett & Partners for Windows Phone Design Studio, is an exploration of the future of Interaction Design and User Experience from some of the industry’s thought leaders. As the role of software is catapulting forward, Interaction Design is seen to be not only increasing in importance dramatically, but […]

12 December 2012
A new Behavioural Design Lab in the UK

The Warwick Business School and the UK Design Council have launched the world’s first Behavioural Design Lab. The lab aims to bring together the power of design with cutting edge scientific research that Warwick Business School’s burgeoning Behavioural Science group is discovering. Behavioural Design Lab will address issues ranging from binge drinking to the impact […]

12 December 2012
Visualising data: seeing is believing

Richard Ingram has posted the transcript of his talk on data visualisation at CS Forum 2012 in Cape Town, South Africa.

12 December 2012
Service design for innovative banking

Chris Brooker recently ran the Service Design for Innovative Banking workshop at the World Usability Day conference in Silesia, Poland, during which he explored how service design techniques can produce unique service ideas for the rapidly evolving banking sector. Brooker has now summarized the content of the workshop and some innovative new financial services.

5 December 2012
Design patterns for mobile user interfaces targeted at older adults

The use of smartphones is becoming widespread among all sectors of the population. However, developers and designers do not have access to guidance in designing for specific audiences such as older adults. This study by Roxanne Leitão of Fraunhofer Portugal investigated optimal target sizes, and spacing sizes between targets, for smartphones user interfaces intended for […]

5 December 2012
No one likes a city that’s too smart

This week London hosts a jamboree of computer geeks, politicians, and urban planners from around the world. At the Urban Age conference, they will discuss the latest whizz idea in high tech, the “smart city”. “But,” writes Richard Sennett in The Guardian, “the danger now is that this information-rich city may do nothing to help […]

5 December 2012
Using ethnography to study asthma

Ethnography can be used to inform important health and policy decisions. But there are few public case studies that illustrate the value of ethnography for this specific context. When Erik Bigras of EthnographyMatters learned about The Asthma Files, a project where ethnographers were not only gathering data to better understand asthma but also openly sharing […]

5 December 2012
What does it mean to be a digital native?

The war between natives and immigrants is ending. The natives have won, argues Oliver Joy on the CNN website. It was a bloodless conflict fought not with bullets and spears, but with iPhones and floppy disks. Now the battle between the haves and have-nots can begin. The post-millennial “digital native,” a term coined by U.S. […]

3 December 2012
In safe hands

Clare Brass is the team leader of Sustain at the Royal College of Art in London, where she presides over a radical initiative to make sustainability a core issue for all students, whether they are studying architecture, textiles, visual communications or industrial design. Rather than training designers to make yet more beautiful objects, Brass’s ambition […]

3 December 2012
Morality, the next frontier in human-computer interaction

John Pavlus reflects in the MIT Technology Review on a short essay by Gary Marcus in the New Yorker about the ethical quandaries raised by Google’s driverless car. “The real problems that artificially intelligent cars will bring with them,” he says, “aren’t the grand techno-ethical abstractions mulled over by the Singularity Institute, but practical issues […]

3 December 2012
How Ford makes its cars smarter

In the fast-evolving world of connected cars, CTO Paul Mascarenas is bringing Detroit and Silicon Valley together to chart Ford’s path into the future. Brian Cooley of CNet interviews him during a walk through Ford’s advanced research facilities.

3 December 2012
Intel’s UX research on touch interface usage and Ultrabooks

One of the more innovative studies to come along at Intel in regards to user experience and the Ultrabook is Daria Loi’s global survey of touch interface usage. Dario Loi, who is UX Innovation Manager at Intel’s PC Client Solution’s Division, presents in this video, entitled “How Multi-Region User Experience Influences Touch on Ultrabook (video),” […]

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